HomeMy WebLinkAbout102-Attachment A - ShoreTel features list.pdfAttachment A
Unified Messaging
• Voicemail - ShoreWare® voicemail service requires no additional hardware, consumes no ports, and
storage is limited only by the size of the server hard disk. Notification of voicemail or even a copy
(WAV file) of the voicemail can be sent to the user’s mailbox. This integration supports any SMTP
target, including Exchange 2010.
• "Any-Telephone" access is available with ShoreTel's embedded telephone user interface (TUI), which
can be used to access voice messages stored on ShoreTel's application server and to interface with
ShoreTel's embedded auto-attendant.
• "Visual" access is available through either ShoreTel's ShoreWare Call Manager for the PC or
ShoreWare Mobile Call Manager for mobile devices. Both provide a simple visual display, access to
voicemails stored on ShoreTel's application server, and access to the corporate and Outlook personal
directories.
• Find Me - The Find Me capability helps callers connect with users even when they are not at their
regular extension. Users can easily direct calls to ring first at their extension, then at any two other
phones they assign (including cell phones).
• Call Handling Modes - With a simple click, users can manage incoming calls when they are in a
meeting, working from home or out of town. Users can also customize greetings, forward calls,
specify voicemail pick up, and receive message alerts.
• ShoreWare Personal Call Manager and Outlook Integration - ShoreWare Personal Call Manager helps
streamline business communications, improves communication accuracy, and enhances overall
productivity for every user on the end-to-end ShoreTel Unified Communications (UC) solution. By
leveraging the integrated Personal Call Manager, you can realize better communications and
improved customer service out of the box.
o Find and connect to people fast
o Manage voicemail and contacts through Microsoft® Outlook®
o Access all key features such as voicemail in one window with tabbed contents
o Continue to be effective while away from the desk attending meetings and traveling the
corridors
o Minimize end user training with a single, customizable interface
o See and manage up to 16 calls in the same interface
o Gain easy access to advanced features such as whisper, intercom and others
o Easily transfer or start a conference call
o Faster, more accurate access to contacts
o QuickDialer gives you rapid access to directories or your personal Outlook contacts,
providing a quick way to connect using IM or an email. Reach your party faster, with the
most appropriate communication mode.
o With Outlook integration, you can manage voicemail and contacts with features such as:
Listen, replay, forward and save voicemail right from the inbox
Call contacts right from the Outlook application
Define call handling from a Meeting/Appointment Request
Define routing and answering protocols
o Configure different ways to handle calls or voicemail greetings whether you're "in" or "in a
meeting" or the "out of the office" mode. Direct the system to route calls to you, voicemail or
try to find you by calling your various assigned phone numbers.
Attachment A
911 and Emergency Calls
The ShoreTel system is fully compliant with E-911. The system is configurable to provide Caller's
Emergency Service Identification (CESID) specific to a user’s location.
Auto Attendant Capability
The ShoreWare Auto-Attendant service provides 24-hour automated call answering and routing to
improve service and enhance a company’s image for inbound callers. Outgoing prompts can be
customized and linked to the time of day and/or day of week. Individual groups, like technical support
and sales organizations, can have their own menus with unique greetings and options. Like the
ShoreWare Voice Mail service, the ShoreWare Auto-Attendant service also consumes no physical ports
and can be distributed at larger locations to save valuable WAN bandwidth.
Administration, Management, and Reporting
ShoreWare Director is a powerful web-based tool that enables IT organizations to manage all sites, users,
and applications as a single image voice communications network. There are no command-line scripts to
learn, no ponderous reference guides to study. The simple, browser-based, point-and-click interface
makes it easy to add or delete trunks, switches, and users in seconds, eliminating the need for expensive
training or outside consultants. On-line Help quickly guides the administrator through system installation
and configurations using an easy point-and-click interface. ShoreWare Director offers a new paradigm in
voice system administration, eliminating the need for multiple management consoles and enabling a
single IT administrator to easily manage voice communications for the entire network from a single
location anywhere in the enterprise.
• HTTPS based access to administration interface
• Comprehensive diagnostics imbedded including trunk test tool and event/alert notification via email
• Easy database management and backup/recovery
• Intuitive, graphical interface for all administrative tasks
• Comprehensive Call Detail Reports
• Single point software updates – all software and firmware updates and administered and pushed from
the ShoreWare director.
Disaster Recovery
Even though the ShoreTel solution uses a distributed architecture, it functions as a single image system so
there is only one database to backup making disaster recovery or replacement of the ShoreWare server
very easy. Again call processing is handled by the ShoreGear switches so core telephony continues
regardless of server status.
Attachment A