HomeMy WebLinkAbout102-Attachment A: AlertSCC Non-Emergency Messaging Opt In/Opt Out Authorization Form.pdf
Non-Emergency Messaging
Opt In / Opt Out Authorization
1st year term: October 2011 through September 30, 2012.
2nd year term: October 2012 through September 30, 2013. County of Santa Clara, Office of Emergency Services
Page 1 of 2
Instructions
• Complete the form on page 2 and submit to County of Santa Clara Office of Emergency Services by mail, fax,
or email listed at the bottom of page 2.
• The County will provide instructions for payment to the cities that opt in.
Opt In to Non-Emergency Messaging
When a city chooses to Opt In they shall be entitled to send non-emergency messages for an additional fee, as
described below.
One-time setup fee $5,000 Initial fee to opt in to non-emergency messaging
First year use,
including 100,000
messages
$5,000 Use of system for non-emergency messaging, including 100,000 Non-Emergency Messages
for the applicable City during the first year term, October 2011 through September 30, 2012.
Second year use,
including 100,000
messages
$5,000 Use of system for non-emergency messaging, including 100,000 Non-Emergency Messages
for the applicable City during the second year term, October 2012 through September 30, 2013.
Additional message
packs
$5,000 A City may purchase additional Non-Emergency Messages at any time for $5,000 per each
100,000-message message pack. Message packs shall expire one year from the date of
purchase. Examples: a) message packs purchased on Oct. 1, 2011 expire Sept. 30 2012;
b) message packs purchased March 1, 2012 will expire February 28, 2013. However, all
message packs expire when the master contract itself expires on Sept. 30, 2013.
Opt Out of Non-Emergency Messaging
When a city chooses to Opt Out, the city will be restricted to sending emergency messages only. A city may
choose to Opt In at a later date; however, certain restrictions will apply related to the expiration date of
purchased message packs, as explained above.
Definitions
An “Emergency” is an incident, situation or natural phenomenon that: (a) is immediately threatening to life,
health, property or the environment; or (b) has caused loss of life, health detriments, property damage or
environmental damage; or (c) has a high probability of escalating to cause immediate danger to life, health,
property or environment.
An "Emergency Message" is a voice or text message sent (i) in connection with an Emergency; (ii) for the purpose
of conducting a system test in preparation for an Emergency; or (iii) otherwise to an employee or volunteer of the
County or City (as applicable). For the avoidance of doubt, the County or City (as applicable) can send messages to
its employees and volunteers, regardless whether such messages are emergency, outreach, informational, testing
or otherwise, and such messages shall be permissible and count towards the County's Emergency Messages
allocations and/or purchases set forth herein.
Note: These definitions pertain to the ability to use the notification service without additional cost, and differ slightly from the
legal definition of emergency that allows AlertSCC users to send calls to phone numbers in the AlertSCC 911 data set. Users are
trained on the proper use of the 911 data set in the AlertSCC training provided by SCC OES.
Questions
Questions regarding the AlertSCC Opt In / Opt Out Request form may be directed to the
AlertSCC Program Manager at 408.808.7800 or alertscc.admin@oes.sccgov.org
Non-Emergency Messaging
Opt In / Opt Out Authorization
1st year term: October 2011 through September 30, 2012.
2nd year term: October 2012 through September 30, 2013. County of Santa Clara, Office of Emergency Services
Page 2 of 2
Please mark your selection below to Opt In or Opt Out of non-Emergency messaging for AlertSCC.
City Name:
Authorized representative:
Title:
E-mail Address:
Phone Number:
Non-Emergency Messaging:
☐ Opt In: 10/1/2011 – 9/30/2012 ☐ Opt Out: 10/1/2011 – 9/30/2012
☐ Opt In: 10/1/2012 – 9/30/2013 ☐ Opt Out: 10/1/2012 – 9/30/2013
Description of Services:
City Non-Emergency Messages shall be subject to an initial fee of $10,000, which shall include the first 100,000
Non-Emergency Messages for the applicable City during the first year.
Thereafter, the applicable City shall be subject to an additional fee of $5,000 per year which shall include 100,000
Non-Emergency Messages for the applicable City during each such year.
A City may purchase additional Non-Emergency Messages at any time for $5,000 per each 100,000-message
message pack. Message packs shall expire one year from the date of purchase, provided, however, that all
message packs shall expire upon expiration of the term and shall not be subject to refund.
A City must give notice of their intent by September 15, 2011. If a City does not give notice, AlertSCC accounts will
be deleted on October 1, 2011.
Each City’s ability to send messages shall be limited to the number of messages purchased as further described in
Exhibit B, Description of Requested Service Section a.1, of Amendment No. 1 to the AlertSCC Agreement between
the County of Santa Clara and Blackboard Connect Inc.
Signed Date:
By signing this request, I certify that I have authority to execute this Opt In/Opt Out authorization.
Submit completed form by Thursday, September 15, 2011 to:
AlertSCC Program Manager
County of Santa Clara
Office of Emergency Services
55 W. Younger Avenue
San Jose, CA 95110
FAX: 408-294-4851
Email: alertscc.admin@oes.sccgov.org