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HomeMy WebLinkAboutJOINT MEETING Animal_Care_Services_summary_121516WWW.SANJOSEANIMALS.COM DECEMBER 2016 Animal Care Center 2750 Monterey Road, San Jose •Shelter over 17,000 animals per year •Hours staffed -6:30am-10pm •Service contracts •Cupertino •Milpitas •Los Gatos •Saratoga •Morgan Hill/Gilroy (dogs only) •1.2 million people in service area WWW.SANJOSEANIMALS.COM ACS Work Units •Administration •Shelter Operations •Medical •Field WWW.SANJOSEANIMALS.COM Administration •Hiring, recruiting, timekeeping •Budget, purchasing, contracts •Customer Service•public front counter •lost and found pet tours •Licensing –process 65,000 licenses per year WWW.SANJOSEANIMALS.COM WWW.SANJOSEANIMALS.COM •Refund impound, board and licensing fees, monthly •If licensing is marketed, more fees could be reimbursed to off-set the contracts costs Administration –cont’d FY15-16 FY14-15 FY13-14 Impound & Board $660 $1,068 $1,465 Licensing $9,578 $10,693 $11,621 On-line Licensing $9,930 $9,250 $8,965 New 179 213 218 Renewed 489 446 466 Closed 75 96 113 no reply 279 334 401 total EOY 953 988 1,025 WWW.SANJOSEANIMALS.COM Suggestion: reference animal licensing on your web site –like Cupertino Administration –cont’d Administration –cont’d WWW.SANJOSEANIMALS.COM Or Los Gatos Marketing •Website •Social Media •Promotions WWW.SANJOSEANIMALS.COM Volunteers •275+ active volunteers ◦Dog walkers ◦Cat socializers ◦Laundry/Dishes ◦Administration ◦Adoptions ◦Vet Clinic WWW.SANJOSEANIMALS.COM Guardian Angel Fund Program •About the Fund •Over 250K per year •How Saratoga can help WWW.SANJOSEANIMALS.COM Shelter Operations •Admission •Cats, Dog, and More •Stray, Owner Surrender •Care and Placement •200-500 animals per day •Behavior Evaluation •Adoption Counseling •Saving Lives WWW.SANJOSEANIMALS.COM Live Release Rate (LRR) WWW.SANJOSEANIMALS.COM Saving Lives •Transports •Rescue Groups –over 100 •Open Adoptions •Special Needs Adoptions •Guardian Angel Program •Save -a-Kitten WWW.SANJOSEANIMALS.COM Shelter Operations –cont’d Medical •2 medical clinics •public spay & neuter clinic •shelter clinic •Veterinarians on staff •2 full time (shelter clinic) •3 part time (spay & neuter clinic) •Approximately 10,000 spay neuter surgeries per year WWW.SANJOSEANIMALS.COM Medical –cont’d •Provision of medical care and treatment, management of herd health •Supports TNR/SNR and increase in live release rate •Use of donations for special medical needs WWW.SANJOSEANIMALS.COM Field Services •Common call types: aggressive dogs, stray dogs and cats, dead animals, humane investigations, barking, nuisances, standards of care •23,000 calls for service per year, on call 24 hrs/day •Specialized vehicles –high use WWW.SANJOSEANIMALS.COM Field Services –cont’d •100,000 phone calls to agency •Work with District Attorney•animal cruelty, animal fighting •Non-sworn enforcement officers•powers of arrest and issue citations WWW.SANJOSEANIMALS.COM Calls For Service 2015-16 Dead Animals 16% Confined Stray/Wild 4% Humane Investigations 8% Bite Investigations 20% Stray Roam 11% All Other 41% (80 Call Types) Top Five Calls for Service (ACS) FY 15-16 (total calls 23,021) WWW.SANJOSEANIMALS.COM Calls Completed In Saratoga •Year 2016-Jan-Dec 14, 421 calls completed •Year 2015-392 calls completed •Year 2014-539 calls completed WWW.SANJOSEANIMALS.COM Summary •Highly visible and emotional •Highly Regulated •Law Enforcement •External Service Provider •Retail •Impound/Lost and Found •Hospital Services •Non-profit WWW.SANJOSEANIMALS.COM