HomeMy WebLinkAboutOpen Town Hall1
Online Civic Engagement That
Increases Public Trust in Government
OPEN TOWN HALL
The ICMA
Preferred Provider ofOnline Civic EngagementServices
Overview
1.Topic Introduction
2.Language Translation
3.User Registration
4.Analysis Tools & Reports
Q & A
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AGENDA: 5 MINUTES
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TOPIC INTRODUCTION
The introduction is a great way toeducate your community (in addition to getting feedback)
Introductions can contain rich media such as video & interactivity
Screenshot: Introduction with Video
Screenshot: Topic Introduction
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LANGUAGE TRANSLATION
Screenshot: Bottom of Page with Language Menu
Screenshot: Page Translated into Chinese Traditional
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USER REGISTRATION
2 participation channels: registered/unregistered
Options:
Ask for demographic information
Allow name-not-shown
Screenshot: 2 Participation Options
Screenshot: Registration Page
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ANALYSIS TOOLS: MAPS
Screenshot: Heat Map With Neighborhood Overlay Screenshot: Heat Maps Based on Distance from Project
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ANALYSIS TOOLS: DEMOGRAPHICS
Screenshot: Age Analysis Screenshot: Gender Analysis
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AGENDA: Q & A
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Overview
1.Topic Introduction
2.Language Translation
3.User Registration
4.Analysis Tools & Reports
Q & A
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BACKUP SCREENSHOTS:
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MOBILE ACCESSIBILITY
“Responsive Design”:
•PCs
•Tablets
•Phones
•Home, work, mobile, mtgs
•Texting (for simple feedback)
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ACCESSIBILITY STANDARDS
Meets the federal accessibility standards defined by Section 508 of the
Rehabilitation Act, and goes further to make readily usable for visually impaired
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MARKETING CAMPAIGNS
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USER FEEDBACK: SAN RAMON CA
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11 WAYS TO CONFIGURE A TOPIC*
*Annotation topic-type is the new 11th way to configure a topic (
developed with Palo Alto:
http://www.govtech.com/dc/articles/Palo-Alto-Califs-Digital-Commenter-Gives-
Citizens-a-Voice.html )
Screenshot: Admin Setup Page for Topics
Screenshot: Area Plan Topic
Screenshot: Budget Topic
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POST FEEDBACK
Screenshots of pages that
enables users to post feedback
(Vallejo CA & Delray Beach FL)
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REPORTS
Screen shots of
PDF report
Also can produce
CSV files
•Alameda CA•Atherton CA•Benicia CA•Berkeley CA•Bay Area MTC CA•Contra Costa County CA•Cupertino CA•Danville CA•El Cerrito CA•Encinitas CA•Fairfax CA•Fremont CA•Foster City CA•Humboldt County CA•Indian Wells CA•Irvine CA•Long Beach CA•Los Altos CA•Manhattan Beach CA•Marin County CA•Menlo Park CA•Moraga CA•Morgan Hill CA•Mountain House CA•Mountain View CA•Novato CA•Pacifica CA•Palo Alto CA•Palm Dessert CA•Rancho Cordova CA•Salinas CA•San Bernardino County CA•San Carlos CA•San Leandro CA•San Luis Obispo CA•San Ramon CA•Santa Clara CA•Santa Cruz County CA•Saratoga CA•Sausalito CA•Sunnyvale CA•Vacaville CA•Vallejo CA•Walnut Creek CA•Yucca Valley CA•Salt Lake City UT•South Salt Lake UT•Salt Lake County UT•Utah Transit Authority UT•Alexandria VA•Arlington County VA•Arlington Schools VA•Chesterfield County VA•Leesburg VA•Norfolk VA •Virginia Beach VA•Virginia Beach Schools VA•Williamsburg VA•Ashland OR•Klamath Falls OR•Hillsboro OR•Lake Oswego OR•Portland Dev Comm OR
•Decatur GA•Dunwoody GA•Alpharetta GA•Baltimore MD•Harford County MD•Prince George County MD•Delray Beach FL•Gainesville FL•Ocala FL•Tamarac FL•West Palm Beach FL•Avondale AZ•Flagstaff AZ•Marana AZ•Tempe AZ•Depart of Transportation AZ•Aspen CO•Boulder County CO•Broomfield CO•Durango CO•Littleton CO•Loveland CO•Pikes Peak Council of Gov CO•Pitkin County CO•Douglas County NV•Washoe County NV•Saint Paul MN•Scott County MN•Airway Heights WA•Auburn WA•Walla Walla WA•Clark County WA•Ann Arbor MI•East Lansing MI•Sugar Land TX•Eau Claire WI•Pleasant Prairie WI•Davidson NCPinehurst NC•New Hanover County NC•Cape Fear NC•Durham NC•Tulsa OK•Lawrence KS•Olathe KS•Gahanna OH•Sandusky OH•Roosevelt Square IL•Prospect Heights IL•Bozeman MT•Clive IA•South Orange NJ•Middletown RI•State College PA•Germantown TN•Los Alamos County NM•Rock Hill SC •Edmonton AB•Innisfil ON•Waterloo ON•West Vancouver BC•Shellharbour AU
* For the latest stats on the Peak Democracy Network,
go to http://www.PeakDemocracy.com
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Sample of Clients
COMPANY: STATUS*
Founded in 2007
Employees across the US
About 2,000 online forum topics
Over 300,000 online attendees
Over 100 client government agencies
90% renewal rate
94% satisfaction rating from about
9,000 user surveys (available on request)
Partnerships:
-ICMA primary provider
-Alliance for Innovation partner
-Center for Priority Based Budgeting
-National Research Center
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USE BEST PRACTICES TO AVOID PITFALLS & INCREASE TRUST
Optimized for
Gov Staff & Leaders
to Increase Public Trust
in Government
Crowd-Sourcing & Click-tivism
Optimized for
Activists
in Ways that Erode
Public Trust in Gov
•Provide Registration Options
•Filter the Feedback
•Keep Forums Civil & Legal
•Outsource Specialized Work
•Frame Your Forums
•Privacy & Registration
•Undue Influence
•Vitriol & Bullies
•Overwhelm Gov Staff
•Referendum Effect
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