HomeMy WebLinkAbout211 Presentation for Saratoga City CouncilWhat’s 211?
Connecting community to help 24/7
211 is…
•A free service that connects helpers, people in need, and service
providers to resources in their area
•Confidential
•Multilingual (150 languages)
•Available 24/7
How?
Call Center –
•Call Specialists refer callers to services in
San Francisco, San Mateo, Napa, Marin,
Santa Clara, and Solano counties
•Often, a caller will have multiple needs and
will be given referrals to several services
•The Second Question??
211BayArea.org –
•Search the programs and services in the
211 database
•Organized by category to help user find
what they need
2-Way Text –
•Users text their zip code to 898211
•Specialist will ask how they can help
Connecting to what?
•Basic Needs –Food, clothing, rent assistance
•Physical and Mental health –Crisis intervention,
counseling, children’s health insurance
•Employment Assistance -Job search help,
unemployment benefits, education programs
•Seniors Support –Adult Day Care, meals,
transportation
•Volunteer Opportunities
•Disaster Recovery
•Tax Prep
•Holiday Help
•Summer Lunch
•Much more
Top Referrals
•Housing
•Food pantries and meals
•Legal assistance
•Income support & assistance
•Health Care
•Mental Health
144,156 calls in our 8 counties in FY17
•Alameda County (Eden I&R) –66,119
•Contra Costa County (CC Crisis Center) –
33,392
•Marin County –974
•Napa County -345
•San Francisco County –12,548
•San Mateo County –3,520
•Santa Clara County –20,471
•Solano County –6,787
City of Saratoga
•17,102 calls from Santa Clara County residents in 2017
•44 calls from Saratoga residents in 2017
•Largest number of calls about housing needs
We can do more in Saratoga!
People in crisis
Social Workers
Caretakers
Students
Families
Advocates
Disaster Responders
Helpers
Service Providers
Get Connected. Get Answers.
Who?
When?
211 in Disaster
Get Connected. Get Answers.
During emergencies and disasters, 211 will
serve as an important conduit of public
information, working with local officials and
various response agencies.
•Resources for food and water
•Evacuation Routes
•Crisis Hotline
•Emergency Shelters
•Donations
Accessing Resources
To view Santa Clara County resources:
http://www.211bayarea.org/santaclara/
UWBA Contact Info:
Jay Hernandez @ jhernandez@uwba.org
Kelly Batson @ kbatson@uwba.org
Questions?