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HomeMy WebLinkAbout11-20-2019 Written Communications -Mary Ann WelchSaratoga City Council November 20, 2019 Subject: water rates and water meters up 67%. What is Saratoga City rate, has the city gotten an increase? i) The citizens in my neighborhood are paying $1,000, $1,400 and $2,000 for water pay more use less. 2) I asked the city council to look into buying SJWG stock with any money city may be able to invest? Did any of you consider this idea? A) Pays a dividend B) SJWG stock cap. 1.939 Billion C) It would give us a vote 3) No help coming from the state county or CPUC. Owning the stock give us a vote. If we are a minority share owner, we would have more power if we voted as a group (6% ownership). 4) SJ Water is now asking for another 9 million dollars after the last outrageous increase. Due to their own poor accounting and poor planning & no backup system. 5) The issue is when is enough, enough. 6) Never to my limited knowledge has there been a forensic audit of the SJCW by anyone, or 7) Water is life, where else can the citizen go? 8) Are you aware the state legislators are about to limit 50 gallons per person, based on number if people in your home? 9) CPUC failed to review the total impact on the rate increase to the rate payers. A) Never considered whole impact on the public rate payers. Neighbor signed with name, address, and phone number that water service changes are too high — Outrageous! B) Paying $1000-$2000 is outrageous and a hardship for seniors, retirement person, fixed income. Never considered in decision. C) Impact of the approved proposals and rates did not take into consideration health issues of seniors or people with special needs that use more water due to health issues. D) Most people fixed income will be hurt in every way with this outrageous rates and meter service changes. E) San Jose water officer increase in compensation, adding over 23 new positions, overtime pay, medical expenses, dental expenses, legal services, due to increases in water service, healthcare cost, pension expense. We the rate payers are all paying for their high pay, benefit programs $5,300,000 increase. F) Tiered rates are unfair and excess charge per unit are too high. G) The rate setting proceeding included cost of service, sales payroll expenses and many other general expenses, so putting everything together for approval at the CPUC makes the rate for water and meter service charge not the important issue at all! 10) Impact on rate payers without a forensic audit- NO real accounta ility. MISSING LINK Lack of Accountability Copyright,�c 2019, M.A. Welch Thank You, Mary Ann Welch 408-688-7399 P.S. 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Z N M d c0 f� = cd �c U T I Mary Ann Welch 19520 Kenosha Ct. Saratoga, California 95070 408-688-7399 California Public Utilities Commission Tariff Unit, Division of Water and Audits 505 Van Ness Avenue-3`d Floor San Francisco, CA 94102 water.divison@cpuc.ca.gov San Jose Water Company Regulatory Affairs 110 West Taylor Street San Jose, CA 95110 Fax (408) 279-7934 regulatoryaffairs@sjwater.com Re: Public Notice Advice Letter No. 532 (AL 532) with the California Public Utilities Commission (CPUC) Issues: #1 Received Public Notice on March 27, 2019 Fife No: 4§5659 March 291h 2019 #2 San Jose Water Co. did not know of this letter until I went to their office on March 28,2019. 93 San Jose Water Co. filed advice letter, requesting #9,020,356 from Jan. 1, 2018 through Dec. 31,2018 are under- collection- wow??? Did NOT give advice letter to Public Notice with enough time for public to review or understand extra 9 million cost to rate payers to response to CPUC. Public needs a complete audit of San Jose Water showing a short fall early on, why until it is over 9 million short fall? It takes 1 year to know will need additional 9 million under -collected really? This is after all rate payers cut back are water usage. Did the Water Company cut back on there overhead? anywhere??? NO! Only the rate payers are the ones who are hurt, again & again. Less water pay more, lots of water pay more now, anyway! (Less water pay more, More water pay more) No break for the ratepayer- NEVER Drought pay more, no drought pay more where does it end for the rate payers??? *.Omissions are in the advice letter: File No: 495659 1) No audit 2) Who's doing books, the accounting daily, weekly, monthly? If not how do they truly know there is a 9 million plus short fall & NOW need a rate increase- Outrageous! The relief requested is unjust, unreasonable, or discriminatory because the San Jose Water Co. is never accountable. No audit No CPA No accounting daily, weekly monthly No financial records disclosed An auditor sees to the financial operations & work to help ensure the organization run efficiently. Auditor assure statements all free of material caused by error or fraud. For San Jose Water Co. to first state under -collection of over 9 million plus is outrageous. Who did the accounting & why wait until it is 9 million plus, did not know at 2 million or 5 million etc.??? Need a full audit yearly or need full financial statements to the public and CPUC for any rate increase. There is a total need to know. Public has a right to know- They are the rate payers!!! Major Issue: San Jose Water Co. need: Flow Chart:- -Santa Clara Water District -San Jose Water Company -San Jose Water Group Need to see a flow chart to see how all the system works for the public, NOT only the water groups all 3 of them, all work together, how does that help the public the rate payers? Any rate increase without full disclosure of how the system is working is unjustice to all. Please don't approve the request until there is a full audit, flow chart & what has San Jose water co. done to cut overhead any oversized cost or made things more effective in their business awareness & duty to the public. P.S We the public has had a rate increase all ready, this will be an additional rate increase, NOT FAIR! *Using the logo of San Jose Water for water insurance for pipes is not San Jose & should NOT use S.J. Water logo! Confusing to the rate payers. Very Upset, Mary Ann Welch Cc: ykumar@saratoga.ca.us Fite No: 495559 Date: September 5, 2019 From: Mary Ann Welch 19520 Kenosha Ct Saratoga, CA 95070 TO: Jim Beall -California State Senator 2105 S. Bascom Ave, Campbell CA 950008 Subject: CPUC, & San Jose Water CO, & Testing of Prescription Drugs Dear Mr. Beaii: The CPUC never answered my letter nor did San Jose Water Co. Water rates are way to high & we rate payers have been overcharged for years. Also when it applies to high rents in the area, water bills are passed on to the renters, it's not only affordable housing but cost of water at all levels, large apartments or small homes -WATER is an issue at all levels. San Jose water group is going to do a major stock exchange with Connecticut, Water Company. How will this help San Jose's rates for payers? A flow chart might show how things really work. Where in California can prescription drugs be tested for safety? Brand name or generic? This issue effects everyone in the State rich or poor, and it's about public health & safety. if drugs are making people sick, healthcare for all, goes up! No winners here! Questions: 1. Water rates are too high & no real accountability in the system? Can you help? 2. Where can I test my legal drugs here in our State? I am willing to pay to know if my drugs are safe! Thank you in advance f®r answering my questions regarding these water issues & drug testing in California. Sincerely, r Mary Ann Welch Ph44AnS 680-7399 rclosed: All e'tbr5 to,ail no»err anent Departments. �1 �.i:� AUTHENTICATED _ .....� ELECTRONIC LECALNRTEAIAL File No: 495659 Senate Bill No. 959 CHAPTER 409 An act to add Section 2 715 to the Public Utilities Code, relating to water corporations. [Approved by Govemor September 14, 2018. Filed with Secretary of State September 14, 2018.] LEGISLATIVE COUNSEL'S DIGEST SB 959, Beall. Water corporation: advice letters. ^Ce= eXIS*"a _ .4_ i^ Public itl1't'eS Comm'ss;on has reoz lafo-�: authority over public utilities, including water corporations, as denned. This bill would require a water corporation with more than 10,000 service connections to maintain, for a certain period, on its Internet Web site an archive of all advice letters that are pending, approved, or rejected on or after January 1, 2019, in a specified manner. The people of the State of California do enact as follows: SECT ION 1. Section 2715 is added to the Public Utilities Code, to read: 2715. (a) A water corporation with more than 10,000 service connections shall maintain on its Internet Web site an archive of all pending, approved, or rejected advice letters for a period of two rate case cycles from the date the advice letter is submitted or for six years, whichever is shorter, and shall do all of the following: (1) Provide a direct link from its Internet Web site to each advice letter; making the u!!O!iriatlOn Cvitai:!eu locie available t0 Iu.. plib!ic. (2) Maintain advice letters in numerical order. The advice letters may be retained as a stand-alone site. The water corporation may combine the list with a list of current advice letters that have been transmitted for filing, or are filed, pending, protested, or otherwise active. (3) Include a link to the commission's index of advice letters on the water corporation's Internet Web site. (b) For the purposes of this section, "advice letter" means an advice letter pending, approved, or rejected on or after January 1, 2019, and includes its concurrently submitted cover sheets, attachments, service lists, and exhibits, to the extent they are not identified as confidential. 101 95 Mary Ann Welch 19500 Kenosha ct. Saratoga, CA 95070 408-688-7399 California Public Utilities Commission Division of Water & Audits 505 Van Ness avenue 3" floor San Francisco, CA 94102 Fax # 415-703-1758 File No: 495659 Sept. 16, 2019 Subject: Water meter service charges, increase water rates, need a forensic audit of San Jose Water Company. Dear Commissions, The service changes here in Saratoga is $131.66 x6 786 per year in addition HOA $30.00 total just for the water meter per household is $816.66, no water at all! Group We need a complete forensic audit of San Jose water company. Santa Clara water district, San Jose Water The CPUC cannot do their duty to the public, if there is no real forensic audit. Here is what San Jose water has done, little increase in water rates & large increase in service charge. However, CPUC must approve all rate changes & service charges is a major rate increase. All cities are not the same, Los Gatos, Campbell & others service charges are not fair, just or reasonable and are discriminatory. This is the way to fool the public & show the CPUC not increasing water rates too high. It's a lie and misleading!!! Just increase the service charge way too high. A flow chart would show how the system is really working & who is benefiting, it's not the public. P-lease do investigate this matter for the good of all rate payers. The duty is yours CPUC, you have the power. Service charges, water rates & no real accountability in the system, need a forensic audit to look at the whole system. Thank you in advance for your attention & duty to these issues for the public. Sincerely, Marry Ann Welch 408-688-7399 P.S. Santa Clara pays 40% less as do the other cities in Santa Clara County, not Saratoga, Los Gatos or parts of Campbell, and Cupertino. The water all comes from Santa Clara water district. What is really going on? Need to know. Service Charge is outraeeous! File No: 495659 DATE: 30 SEP T EMBER 2019 FROM: MARY ANN WELCH 19520 Kenosha Court Saratoga, CA 95070 TO: MR. JOHN B. TANG VP, Regulatory Affairs & Gov't Relations SAN JOSE WATER CO. 110 Taylor Street San Jose, CA 95110 SUBJECT- SERVICE CHARGES & WATER RATES Dear MrJohn B. Tang, Thank you for the meeting on Wednesday, 25 September, at 3:30pm, and all the time you gave me. I truly appreciated your time to try and explain the service charges and water rates. It is very hard to understand the system. I learned a lot. However, I disagree with many issues the San Jose Water Company has done or is doing now and not thinking of the ratepayers first. We are your customers. Questions of cost: • Cost of water appreciation day free tickets! Just lower the water bill. That's appreciation. • Free water to SJW employees pay nothing, a little tax, an accounting fix. Real cost to rate payers. • Hiring a teacher to teach your people in the field to write a report. People cannot write. Cost per hour for teacher $250 per hour. What was total cost? Ratepayers paid again... • Where do you try to cut cost? • What has water co. done ever to cut cost to rate payers? • How much do the board members make? Overhead cost? • KPMG cost of audit? CPA? • Does SJ Water Co. get 3 bids on any major or costly job before doing any repairs, maintenance on trucks or equipment, etc.? • Lots of rain, snow, did cost of water go down? How does it work to reduce cost? • Need a complete forensic audit by outside firm not CPUC or KPMG. 11,000 pages however CPUC is not protecting rate payers. Who must?? The citizens! • What is the number of 1" meter in SJW Co.? Total number and income received from rate payers? 67% increase is still not enough. What is the number? Go up forever File No: 495559 • What are the bonus, stock options and executive pay increases and other benefits? • Any cost cutting programs in place? What are they? Where? Examples please.... • Any cost reduction measure now? Or in the future? What? • The bullet proof plastic totally around Taylor Street for payments. Why? And total cost? Rate payers pay again. • Do you have an analyst to forecast projects in the future in case of a short fall? • What was all the factors that drove the meter 1" service charge to a 67% increase? $131.66, no water. Just Ene inelcr • What are your cost for PR or on ads for San Jose Water Co., or SJWG? • Any end to extra charges in the future? Sincerely, MARY ANN WELCH (408) 688-7399 PS Water is life! File No: 495659 DATE: 30 SEPTEMBER 2019 FROM: MARY ANN WELCH 19520 Kenosha Court Saratoga, CA 95070 TO: CARLA PET ERMAN Commissioner KARLBEMESDERFER Administrative Law Judge CALIFORNIA PUBLIC UTILITIES COMMISSION (J !'n SI IYner Protection & Enforcement Division Division of Water & Audits 505 Van Ness Avenue, 31d Floor San Francisco, CA 94102 Fax 415-703-1158 SUBJECT: SERVICE CHARGES 9" METER , up 67%, need forensic audit Dear Carla Peterman-Commissioner and Karl Bemesderfer-Administrative law judge The service charge for a 1" meter would be $789.96 per year, NO water at all! Little increase in water rate and a large increase in service charge; This is a fraud. The public has NO choice!!! Need a forensic audit on all charges water use and service charge. Please do investigate this matter for the good of all rate payers. The duty is yours, CPUC. You have the power. The public is at total risk and no help coming without your help. Need a complete forensic audit of San Jose Water Company, Santa Clara Water District, and San Jose Water Croup to see the total picture of cost and a fair billing for water, a necessity for life! Enclosed pictures of my front and backyard and the bullet proof plastic at San Jose Water Company on Taylor Street, San Jose. Thank you in advance for your attention and duty to these issues for the public. I.f+Jater is life!!! Sincerely. MARY ANN WELCH (408) 688-7399 DATE: 04 OCTOBER 2019 FROM: MARY ANN WELCH 19520 Kenosha Court Saratoga, CA 95070 TO: CITY OF SARATOGA 1377 Fruitvale Avenue Saratoga, CA 95070 ATTN: MAYOR MANNY CAPPELLO VICE -MAYOR HOWARD MILLER COUNCIL MEMBERS RISHI KUMAR, MARY-LYNNE BERNALDO, YAN ZHAO SUBJECT: IDEA: SAN JOSE WATER GROUP STOCK Dear Sirs, The San Jose Water Group stock is about $68.00 a share and pays a dividend too. Market cap 1.939 Billion. Water rates and meter rate up 67%. Water bills from SJWC is outrageous. No help coming from the state, city, or the CPUC. Water is life_ Only being a shareholder will we have a real voice with a vote. Shareholders will receive date on the board members pay employees benefits, stocks, bonuses, etc. Some accountability were there is none now. We the citizens and rate pavers can vote our shares for fair and reasonable water bills. Any special increase for any real needed repairs must have 3 bids for any work done now or in the future. Need a forensic audit of SJW Group. We the people will now have a voice with a vote and ownersghip of SJW Group stock. Owning the stock may offset cost of our water bill. Stock prices and dividend. More important we will have a vote and as a block of stock voting we have power and gives citizens a real voice, ownership of stock will help level the field of outrageous water rates and meter rates up over 67% or no end to major increase! Water is life! Asking the city of Saratoga to think of investing in San Jose Water Group stock to help citizens have a voice. Or encourage citizens to buy SJW Group stock for themselves to have a vote and if stock goes up or pays a dividend may offset cost of their water bill. What do you think of this idea? We the people and rate payers have no real choice without ownership and a vote. Thank you for your consideration of this idea. Sincerely, e;z"! MARY ANN WELCH innON coo -7'3nn i659 File No: 495659 � t t f,t is - - � i i� - _ �• a��cA 'mot - 1 . PI x 4 � y t s` l 1 4 ,' • t t l; _` t i'1 t.: i. d' N��� `7 �u � W.1. `'�. T'.1i7 Re i •�♦� a z I { V t File No: 495659 Lo ® rq cc� U'l j rL 0 0. 0) kn 0i C-4 m O Cli w In O ev ro rr- cz uj LL C� 0-i it LU LLJ CD CD CD r- n lc� ry CV N 00 .6 LO 00 CD N LO CN Le -21 > UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K ❑x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2018 OR ❑ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number: 001-8966 SJW GROUP (Exact name of registrant as specified in its charter) Delaware 77-0066628 (State or other jurisdiction of incorporation or organization) (I.R.S. Employer Identification No.) 110 West Taylor Street, San Jose, California 95110 (Address of principal executive offices) (Zip Code) 408-279-7800 (Registrant's telephone number, including area code) Not Applicable (Former name, former address and former fiscal year, if changed since last report) Securities registered pursuant to Section 12(b) of the Act: Title of each class Name of each exchange on which registered Common Stock, $0.001 par value per share New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes 1>ti1.. No ❑ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange Act. Yes ❑ No Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ® No ❑ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes © No ❑ Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form IO-K or any amendment to this Form 10-K. ❑ Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non -accelerated filer, a smaller reporting company, or emerging growth company. See definition of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company," in Rule 12b-2 of the Exchange Act. Large accelerated filer ® Accelerated filer ❑ Non -accelerated filer ❑ Smaller reporting company ❑ Emerging growth company ❑ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ❑ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ❑ No As of June 30, 2018, the aggregate market value of the registrant's common stock held by non -affiliates of the registrant was approximately $1,212 million based on the closing sale price as reported on the New York Stock Exchange. Indicate the number of shares outstanding of registrant's common stock, as of the latest practicable date. Class Outstanding at February 19, 2019 Common Stock, $0.001 par value per share 28,427,145 DOCUMENTS INCORPORATED BY REFERENCE Portions of the registrant's Proxy Statement relating to the registrant's Annual Meeting of Stockholders, to be held on April 24, 2019, are incorporated by reference into Part III of this Form 10-K where indicated. UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM S-K CURRENT REPORT Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 Date of Report (Date of earliest event reported): September 27, 2019 SJW Group (Exact Name of Registrant as Specified in its Charter) Delaware 001-8966 77-0066628 (State or Other Jurisdiction (Commission (IRS Employer of Incorporation) File Number) Identification No.) 110 W. Taylor Street San Jose, California 95110 (Address of principal executive offices, including zip code) (408) 279-7800 (Registrant's telephone number, including area code) Not Applicable (Former name or former address, if changed since last report) Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions: ❑ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) ❑ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) ❑ Pre -commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) ❑ Pre -commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) Securities registered pursuant to Section 12(b) of the Act: Trading Name of Each Exchange Title of Each Class Symbol(s) on Which Registered Common Stock, par value $0.001 per SJW New York Stock Exchange LLC share Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§ 230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§ 240.12b- 2 of this chapter). Emerging growth company ❑ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ❑ Item 7.01 Regulation FD Disclosure. On September 27, 2019, the Maine Public Utilities Commission (the "MPUC") issued a formal notice setting the agenda for the MPUC's open meeting scheduled for October 4, 2019. The agenda indicates that at the October 4, 2019 meeting the MPUC Commissioners (the "Commissioners") expect to vote on whether to approve the indirect acquisition (the "Transaction") of Maine Water Company by SJW Group pursuant to the terms of the Second Amended and Restated Agreement and Plan of Merger (the "Merger Agreement"), dated as of August 5, 2018, by and among SJW Group, Hydro Sub, Inc., a Connecticut corporation and a subsidiary of SJW Group, and Connecticut Water Service, Inc., ("CTWS") a Connecticut corporation and the parent of Maine Water Company. If the Commissioners vote to approve the Transaction, such vote will lead to the issuance of an approval order. This written order could be issued within a few business days after the vote. SJW Group and CTWS intend to close their merger pursuant to the Merger Agreement within three business days after the issuance of the MPUC's written order. There can be no assurances that (i) the vote on whether or not to approve the Transaction will remain on the Commissioners' agenda for the October 4, 2019 meeting, (ii) the Commissioners will vote to approve the Transaction at the October 4, 2019 meeting or at all or (iii) the MPUC will issue a written order on the expected timeline. Forward Looking Statements This Current Report on Form 8-k contains forward -looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. Some of these forward -looking statements can be identified by the use of forward -looking words such as "believes," "expects," "may," "will," "should," "seeks," "approximately," "intends," "plans," "estimates," "projects," "strategy," or "anticipates," or the negative of those words or other comparable terminology. The accuracy of such statements is subject to a number of risks, uncertainties and assumptions including, but not limited to, the following factors: (1) the risk that the conditions to the closing of the Transaction are not satisfied; (2) the risk that the approval of the Maine Public Utilities Commission required for the Transaction is not obtained at all, or if obtained, is not on the terms expected or on the anticipated schedule; (3) the risk that the California Public Utilities Commission's ("CPUC") investigation of the Transaction may cause delays in or otherwise adversely affect the Transaction and that SJW may be required to consummate the Transaction prior to the CPUC's issuance of an order with respect to its investigation; (4) the effect of water, utility, environmental and other governmental policies and regulations; (5) litigation relating to the Transaction; (6) the ability of each party to meet expectations regarding timing, completion and accounting and tax treatments of the Transaction; (7) the occurrence of any event, change or other circumstance that could give rise to the termination of the merger agreement between the parties to the Transaction; (8) changes in demand for water and other products and services; (9) unanticipated weather conditions; (10) catastrophic events such as fires, earthquakes, explosions, floods, ice storms, tornadoes, terrorist acts, physical attacks, cyber-attacks, or other similar occurrences that could adversely affect the facilities, operations, financial condition, results of operations and reputation of CTWS or SJW; (11) risks that the Transaction disrupts the current plans and operations of CTWS or SJW; (12) potential difficulties by CTWS or SJW in employee retention as a result of the Transaction; (13) unexpected costs, charges or expenses resulting from the Transaction; (14) the effect of the announcement or pendency of the Transaction on business relationships, operating results, and business generally, including, without limitation, competitive responses to the Transaction; (15) risks related to diverting management's attention from ongoing business operations of CTWS or the SJW; and (16) legislative and economic developments. In addition, actual results are subject to other risks and uncertainties that relate more broadly to SJW's overall business, including those more fully described in its filings with the SEC, including, without limitation, its Annual Report on Form 10-K for the fiscal year ended December 31, 2018, and to CTWS's overall business, including those more fully described in its filings with the SEC, including, without limitation, its Annual Report on Form 10-K for the fiscal year ended December 31, 2018. Forward -looking statements are not guarantees of performance, and speak only as of the date made, and none of SJW or its management undertakes any obligation to update or revise any forward -looking statements except as required by law. SIGNATURE Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized. SJW GROUP Date: September 27, 2019 /s/ James P. Lynch James P. Lynch, Chief Financial Officer and Treasurer File No: 495659 Year-to-date operating revenue increased by $6.5 million to $180.6 million from $174.1 million in the first six months of 2019. The increase was attributable to a $6.7 million change in cumulative water rates, $6.2 million in the net recognition of certain balancing and memorandum accounts, and $1.7 million in new customers, partially offset by a $5.9 million decrease in customer usage and $2. t million in customer rate credits related to the Ol l settlement with the CPUC's CPED. Year-to-date water production expenses decreased to $68.9 million from $70.3 million in 2018. The $1.4 million decrease was attributable to a $7.3 million increase in the use of available surface water supplies and $3.0 million in decreased customer usage, partially offset by $6.4 million in higher per unit costs for purchased water, groundwater extraction and energy charges and a $2.5 million increase in cost recovery balancing and memorandum accounts. Operating expenses, excluding water production costs, increased $3.7 million to $77.4 million from $73.7 million. The increase was primarily due to $3.0 million in higher depreciation expenses, $2.2 million in higher general and administrative expenses and $600,000 in higher taxes other than income taxes, partially offset by a decrease of $2.2 million in merger expenses related to our proposed CTWS merger transaction. Other expense and income year-to-date for 2019 included $4.2 million of interest income earned on money market fund investments from the proceeds of the company's equity offering in December 2018. The effective consolidated income tax rates were approximately 24% and 20% for the six-month periods ended June 30, 2019 and 2018, respectively. The Directors of SJW Group today declared a quarterly dividend on common stock of $0.30 per share. The dividend is payable on September 3, 2019, to shareholders of record on August 5, 2019. CTWS Merger Update On July 3, 2019, SJW Group and CTWS ("the Companies") reached a settlement agreement with the Department of Energy and Environmental Protection ("DEEP") and the Office of Consumer Counsel ("OCC") regarding the commitments in our application to the Connecticut Public Utilities Regulatory Authority ("PURA") for approval of our proposed merger. The settlement agreement modifies and adds commitments that will provide additional, direct long-term customer and environmental benefits, enhance local control and provide supplemental financial protections to customers. On July 3, 2019, the Companies submitted to filing with PURA requesting approval of the settlement agreement and our merger application with the support of DEEP and the OCC. PURA will determine the next procedural steps and the schedule to complete the proceeding. In addition, the Companies filed an application for merger approval with the Maine Public Utilities Commission on May 3, 2019. The Companies have since engaged in discovery and preliminary settlement negotiations related to the Maine proceeding. The proposed merger transaction remains on track to close in the third quarter of 2019. SJW Group is a publicly traded holding company headquartered in San Jose, California. SJW Group is the parent company of San Jose Water Company, SJWTX, Inc., and SJW Land Company. Together, San Jose Water Company and SJWTX, Inc. provide water service to more than one million people in San Jose, California and nearby communities and in Canyon Lake, Texas and nearby communities. SJW Land Company owns and operates commercial real estate investments. This press release may contain certain forward -looking statements including, but not limited to, statements relating to SJW Group's plans, strategies, objectives, expectations and intentions, which are made pursuant to the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward -looking statements involve known and unknown risks, uncertainties and other factors which may cause the actual results, performance or achievements of SJW Group to be materially different from any future results, performance or achievements expressed or implied by such forward -looking statements. Fite No: 495559 The accuracy of such statements is subject to a number of risks, uncertainties and assumptions including, but not limited to, the following factors: (1) the risk that the conditions to the closing of the proposed transaction between SJW Group and CTWS (the "Merger") are not satisfied; (2) the risk that the regulatory approvals required for the Merger are not obtained at all, or if obtained, on the terms expected or on the anticipated schedule; (3) the risk that the CPUC's investigation may cause delays in or otherwise adversely affect the Merger and that SJW Group may be required to consummate the Merger prior to the CPUC's issuance of an order with respect to its investigation; (4) the effect of water, utility, environmental and other governmental policies and regulations; (5) litigation relating to the Merger; (6) the occurrence of any event, change or other circumstance that could give rise to the termination of the merger agreement between the parties to the Merger; (7) changes in demand for water and other products and services; (8) unanticipated weather conditions; (9) catastrophic events such as fires, earthquakes, explosions, floods, ice storms, tornadoes, terrorist acts, physical attacks, cyber-attacks, or other similar occurrences that could adversely affect the facilities, operations, financial condition, results of operations and reputation of SJW Group or CTWS; (10) risks that the Merger disrupts the current plans and operations of SJW Group or CTWS; (11) potential difficulties by SJW Group or CTWS in employee retention as a result of the Merger; (12) unexpected costs, charges or expenses resulting from the Merger; (13) risks related to diverting management's attention from ongoing business operations of SJW Group or CTWS; and (14) legislative and economic developments. Results for a quarter are not indicative of results for a full year due to seasonality and other factors. Other factors that may cause actual results, performance or achievements to materially differ are described in SJW Group's most recent reports on Form 10-K, Form 10-Q and Form 8-K filed with the Securities and Exchange Commission. SJW Group undertakes no obligation to publicly update or revise any forward - looking statement, whether as a result of new information, future events or otherwise. File No: 495659 SJW Group Condensed Consolidated Statements of Comprehensive Incc,...,. (Unaudited) (in thousands, except per share data) REVENUE.................................................................................. $ OPERATING EXPENSE: Production Expenses: Purchasedwater............................................................ Power............................................................................ Groundwater extraction charges ................................... Other production expenses ............................................ Total production expenses .................................................... Administrative and general .................................................. Maintenance......................................................................... Property taxes and other non -income taxes .......................... Depreciation and amortization ............................................. Merger related expenses....................................................... Total operating expense ....................................... OPERATING INCOME .............................................................. OTHER (EXPENSE) INCOME: Interest expense........................................................................... Unrealized gain (loss) on California Water Service Group stock Interest income on Money Market Fund ..................................... Gain on sale of real estate investment ......................................... Pension non -service cost............................................................. Other, net..................................................................................... Income before income taxes ........................................................ Provision for income taxes.......................................................... Three months ended June 30, Six months ended June 30, 2019 2018 2019 2018 102,965 99,086 $ 180,647 174,128 26,381 23,712 40,043 39,128 1,493 1,624 2,653 2,892 9,100 9,919 15,963 19,451 5,159 4,626 10,258 8,838 42,133 39,881 68,917 70,309 13,408 11,958 25,699 23,526 4,729 4,596 9,054 9,056 3,848 3,450 7,976 7,316 15,101 13,656 30,246 27,239 1,775 2,746 4,376 6,552 80,994 76,287 146,268 143,998 21,971 22,799 34,379 30,130 (6,714) (6,084) (12,505) (12,136) - 140 - (527) 2,342 - 4,174 - 745 - 745 - (907) (595) (1,828) (1,178) 517 679 907 1,355 17,954 16,939 25,872 17,644 4,192 4,068 6,237 3,488 NET INCOME BEFORE NONCONTROLLING INTEREST.. 13,762 12,871 19,635 14,156 Less net income attributable to noncontrolling interest .............. 224 - 224 - SJW GROUP NET INCOME ...................................................... 13,538 12,871 19,411 14,156 COMPREHENSIVE INCOME ................................................... $ 13,538 12,871 $ 19,411 14,156 EARNINGS PER SHARE: Basic..................................................................................... $ 0.48 0.63 $ 0.68 0.69 Diluted.................................................................................. $ 0.47 0.62 $ 0.68 0.68 DIVIDENDS PER SHARE......................................................... $ 0.30 0.28 $ 0.60 0.56 WEIGHTED AVERAGE SHARES OUTSTANDING: Basic..................................................................................... 28,440 20,592 28,432 20,577 Diluted.................................................................................. 28,526 20,732 28,517 20,717 4 SJW croup Condensed Consolidated Balance Sheets (Unaudited) (in thousands) ASSETS Utility plant: Land......................................................................................................................................... $ Depreciableplant and equipment............................................................................................ Constructionin progress... ....................................................................................................... Intangibleassets...................................................................................................................... Totalutility plant............................................................................................I................... Less accumulated depreciation and amortization.................................................................... Netutility plant.................................................................................................................. Realestate investments................................................................................................................ Less accumulated depreciation and amortization......................................................................... Netreal estate investments................................................................................................. CURRENT ASSETS: Cash and cash equivalents: Cash......................................................................................................................................... Moneymarket fund................................................................................................................. Accounts receivable and accrued unbilled utility revenue........................................................... Currentregulatory assets, net....................................................................................................... Othercurrent assets...................................................................................................................... Totalcurrent assets............................................................................................................. OTHER ASSETS: Regulatoryassets, net................................................................................................................... Other............................................................................................................................................. File No: 4§5659 June 30, December 31, 2019 2018 18,303 18,296 1,870,156 1,833,051 100,350 68,765 15,799 15,799 2,004,608 1,935,911 635,005 607,090 1,369,603 1,328,821 56,473 56,336 12,925 12,327 43,548 44,009 9,849 8,722 412,000 412,000 61,003 50,219 15,904 26,910 5,163 4,871 503,919 502,722 81,746 76,715 4,834 4,122 86,580 80,837 $ 2,003,650 1,956,389 5 SJW Group Condensed Consolidated Balance Sheets (Unaudited) (in thousands) CAPITALIZATION AND LIABILITIES CAPITALIZATION: Commonstock............................................................................................................................. $ Additionalpaid -in capital............................................................................................................ Retainedearnings........................................................................................................................ Total stockholders' equity .................................................................................................. - Long-term debt, less current portion ........................................................................................... Totalcapitalization............................................................................................................ CURRENT LIABILITIES: Linesof credit.............................................................................................................................. Accrued groundwater extraction charges, purchased water and power ...................................... Accountspayable......................................................................................................................... Accruedinterest........................................................................................................................... Accruedpayroll........................................................................................................................... Othercurrent liabilities................................................................................................................ Totalcurrent liabilities...................................................................................................... DEFERREDINCOME TAXES..................................................................................................... ADVANCES FOR CONSTRUCTION AND CONTRIBUTIONS IN AID OF CONSTRUCTION.................................................................................................................... POSTRETIREMENT BENEFIT PLANS...................................................................................... REGULATORYLIABILITY......................................................................................................... OTHER NONCURRENT LIABILITIES...................................................................................... File No: 495559 June 30, December 31, 2019 2018 28 28 497,633 495,366 396,334 393,918 893,995 889,312 510,859 431,424 1,404,854 1,320,736 55,000 100,000 17,625 13,694 28,253 24,937 7,972 7,132 5,573 7,181 12,635 11,041 127,058 163,985 76,983 79,651 251,969 248,853 72,432 70,490 57,901 59,149 12,453 13,525 $ 2,003,650 1,956,389 6 Oct. 15, 2019 From: Mary Ann Welch 19520 Kenosha Ct. Saratoga, CA 95070 To: Greg Harris, Consumers affairs Branch Public Utilities Commission 320 W. 4th Street, Suite 520 Los Angeles, California 90013 Subject: Complaint submitted against San Jose Water Company, File 495659 Dear Mr. Harris, Here are some additional information for your review: • Letters to CPUC • Letter to S.J. Water Co. Sept 20,2019 • Stock of San Jose Water Group stock • 2019 second quarter Financials SJWG • Water appreciation night free tickets • Picture of S.J. water bullet proof glass at Taylor St. San Jose • Letter to State Senator Beall and law What are citizen's Rights for water? Water is life. If S.J. Water co. is following all the laws and rules, how does any rules or laws help for rate payers? CPUC Laws or rules passed 3 years ago may not be of any value today. What is reasonable or fair increase today, lots of rain and snow, should help lower cost of water huh? Who is the CPUC working for SJW co. on the rate payers? A 67% increase is not reasonable or fair to anyone. There a 67% increase in the service charge of meters without any approval of CPUC or did the CPUC approve this outrageous increase? I am hopeful your review will be fair and just and consider all the facts. Let's not be like P.G and E another outrageous issue here in California. Veterans, Senior citizen and disabled citizens frequently have medical problems that are associated with increased use of water for showers and toilets. Yet, their income is often fixed after age of 65 years. Also, seniors wash more clothes each day do to health issues. Where is water appreciation day for those Seniors? Or a budget plan? Sincerely, Mary Ann Welch 408-688-7399 SAN J®SE WATER October 21, 2019 WIPAPAP i10 W. Taylor Street San Jose, CA 95110-2131 California Public Utilities Commission Consumer Affairs Branch 505 Van Ness Avenue San Francisco, CA 94102 Re: IC 495659 Mary Ann Welch Dear Sir or Madam: This letter is in response to the informal complaint filed by Mary Ann Welch for an explanation on the billing service charge that was approved by the CPUC, regarding the property located at 19520 Kenosha Court, Saratoga, CA 95070, San Jose Water Company (SJWC) Account number 3038810000-7. https://www.siwater.com/customer-care/help-information/rate-information-cases-fags Rate Information, Rate Cases + FAQ's San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and to make sure that the rates charged by all utilities are fair and reasonable. The CPUC also ensures that all necessary improvements are made to the water system and that the system is operated efficiently. The water rates charged by San Jose Water are based upon "cost of service," which means that the majority of every dollar our customers pay goes directly to system operations. The California Public Utilities Commission approved new water rates for San Jose Water customers in 2016. Water rates are increasing because San Jose Water's (SJW) costs are increasing. Much of our local water system infrastructure was constructed more than 50 years ago and has reached the end of its useful life. In order to protect public health and safety and to deliver safe and reliable water service, SJW must continue to replace and upgrade water system components such as new water mains, tanks, wells, and treatment plants. SJW has multiple projects in the works to better and more sustainably serve its customers. In January 2018, SJW filed its next General Rate Case application for the year's 2019-2021. New rates were approved by the CPUC and became effective January 1, 2019. Rate Cases General rate cases are litigated proceedings before the CPUC that establish San Jose Water's base rates for a three-year period. Pursuant to state law, San Jose Water is required to file a general rate case filing with the CPUC every three years. In the general rate case process, the CPUC sets rates to cover the costs of providing water service and to allow the company to earn a reasonable return on its investment in water system infrastructure. Major costs to operate a water system include purchased water, groundwater extraction tax, electric power, water treatment costs, and labor. The processing of San Jose Water's filing generally takes the following 12-month path: • San Jose Water reviews its historical costs, projected costs, and planned water system improvements and prepares a General Rate Case application for consideration by the CPUC. • The CPUC's Office of Ratepayer Advocates (ORA) audits San Jose Water, analyzes its application, and makes a recommendation. • The CPUC hosts a public hearing to receive input from customers on the application. Customers may also write to the CPUC. • The CPUC holds a formal hearing, which is much like a court proceeding. • A CPUC Administrative Law Judge assigned to the application issues a proposed decision. • The CPUC Commissioners vote on the proposed decision. What are the rates authorized by the California Public Utilities Commission? • State law requires Class A water utilities like San Jose Water Company (SJW) to file a general rate case (GRC) every three years. Accordingly, SJW filed an application with the Commission for new rates effective in January of 2019, 2020, and 2021. • After a thorough and comprehensive review spanning 12 months, the Commission issued its final decision on November 29, 2018, on the three-year proposal. • Based on the Commission's Decision 18-11-025 effective January 1, 2019, SJWC's 2019 revenue requirement, which is its cost to deliver safe, high quality, and reliable water service, is increased by $16,378,000 or 4.55%. • The Commission also approved the recovery of about $27 million from SJW's Balancing and Memorandum accounts covering prior periods through September 2017. The $27 million will be recovered via two surcharges ("2019 Balancing Account Surcharge and 2019 Memorandum Account Surcharge") over a 12-month period. • The decision also authorized projected increases of $3.20% for 2020 and 3.01% for 2021. However, the rate increases for 2020 and 2021 are derived using an escalation procedure determined by the Commission. • Among the factors used to calculate rates in these years were inflation forecasts. If inflation is greater or lower than that assumed in the decision, rates for 2020 and 2021 may be higher or lower than shown in the decision. • Each of these rate changes are placed into effect thru the filing of Advice Letters for the Commission's approval. • In addition, the authorized recovery of the 2019 Balancing Account Surcharge and 2019 Memorandum Account Surcharge will add about $6.48 to the monthly bill for the typical customer for a 12-month period. • The Commission made changes to both the monthly service charge and the volume charge (per CCF). The decision allows SJW to recover approximately 67 percent of its fixed costs through the monthly service charge. This supports rate stabilization and reduces rate uncertainty for customers if usage declines below Commission projections. Your bill may also include other surcharges, taxes, and Commission fees that will affect the total bill amount. You will also continue to see a surcharge for the Water Rate Assistance Program (WRAP), which assists qualifying low-income residential households Water service will remain at about a penny a gallon — a great value considering the resources and expertise it takes to treat and deliver safe and reliable water to your tap 24 hours a day, 365 days a year. Why is SJW filing advice letters so soon after the Commission's decision in the general rate case? In accordance with the Commission procedures, all changes to rates, service levels, and terms governing the delivery of water service must be approved via advice letters. For example, once the Commission has issued a decision for a general rate case, it requires water utilities to submit informal requests known as advice letters to implement the rate changes. Other decisions by the Commission that affect service levels and terms must also follow the advice letter process. How can SJW help customers manage their water bills? SJW offers a comprehensive water conservation program to help customers use water more efficiently. We have informational brochures and offer free water check-ups to all customers. You can contact us to set up your complimentary home inspection to check for leaks, evaluate indoor and outdoor usage, and make recommendations on ways to use water more efficiently. Additionally, SJW offers a Water Rate Assistance Program (WRAP) for qualified low-income customers. The WRAP provides a 15 percent discount on the total water bill to customers who qualify. Will SJW seek additional rate increases? SJW is required by law to file an application once every three years for the following three-year period. As SJW's more than 2,400 miles of water mains and other infrastructure reaches the end of its life and must be continually replaced, the costs to replace that material go up. Generally, it is the cost of replacing outdated infrastructure that puts pressure on rates. Why were these increases necessary? SJW has been providing water service since 1866. Much of the water system was constructed more than 50 years ago and has reached the end of its useful life. In order to protect public health and safety and to deliver safe and reliable water service, the company must continue to replace water system components rather than waiting until failure occurs. The new rates reflect escalating operating costs and significant water system replacement costs for mains, tanks, and wells that allow the company to continue to provide safe and reliable water service. Key projects under -taken in 2018 included: • Replacing approximately 24 miles of water mains to maintain reliable service • Completely reconstructing our water treatment plant facility to maximize the use and availability of our local, low-cost, and high -quality surface water supply • Replacing and upgrading storage tanks throughout our service area to increase reliability, maintain earthquake resiliency, and improve fire protection. Safe and reliable water service is essential for maintaining public health, firefighting capability, and economic prosperity, all things that contribute to the quality of life we enjoy. Can't SJW reduce costs instead of raisin,- rates? SJW works hard to provide the highest quality water service at the lowest possible costs. There are many actions we are taking to maintain our utility: • Investing in water main replacements • Upgrading aging storage facilities like tanks and wells • Complying with more stringent water quality standards • Paying for higher water supply costs We take our commitment to our one million customers seriously and work hard to make sure we monitor costs to keep them as low as possible while still meeting the challenges of a growing population, increasingly more expensive water supplies, and an aging water system. How have costs increased compared to past years? Water system replacement costs have more than doubled in the past five years. Staffing costs to deal with new financial reporting and water quality regulations also have risen by almost 50 percent in the past five years. Wholesale water rates have increased by more than 10 percent per year over the past ten years. What has SJW done to keep rates low? SJW has an excellent track record of operating an efficient utility. Over the last five years, SJW's operating costs (including operations, maintenance, purchased power, and administrative expenses), as a percentage of overall costs, have decreased. The number of customers served per employee has remained relatively stable over the last 20 years. The company's non -revenue water loss (volume not billed as a result of leaks, theft, firefighting, and water quality activities) of less than 7 percent remains one of the industry's lowest. Where does my dollar go? About half of every dollar received from customers goes to cover costs that are beyond the control of SJW in the form of taxes and water supply costs. Other major cost drivers are shown below. Water Supply Costs (40 cents) - This portion includes costs from the Santa Clara Valley Water District for both the purchase of treated water and the charge to extract groundwater from the underground aquifer. Operating Costs (22 cents) - Your 22 cents go toward "keeping the lights on" — literally and figuratively — by funding operations, maintenance, purchased power and administrative expenses. System Improvements (22 cents) - Water infrastructure health is a major issue across the country, with our national drinking water infrastructure recently receiving a D grade from the American Society of Civil Engineers. One of the reasons for that is many municipalities allow pipes and systems to continue service past their recommended end of life. SJW works to avoid such issues by continually looking for ways to refresh its systems and improve your water service. This portion covers the depreciation expense and the cost of the loans to finance water system improvements. Taxes and Fees (7 cents) - Everybody has to pay them. This includes federal, state and local taxes. Cost of Capital (9 cents) - To maintain and improve water service, SJW uses its own capital or equity. This portion of your dollar covers the return paid on the equity required to finance water system improvements. WHERE YOUR DOLLAR GOES .HOC 22C 22C - t ;;..., tccm taxes a. :o: :r'�raator: •:;hm Why do I have to pay more for using less water? The water utility industry is the most capital -intensive utility industry. It is very expensive to install new or replace old water mains, build new tanks, and drill new wells. SJW, as well as other water utilities, have a high level of fixed costs. During times when water sales are declining due to conservation efforts, fixed costs will still have to be recovered to maintain safe and reliable water service. How are water rates determined? The California Public Utilities Commission (CPUC), a constitutional agency headquartered in San Francisco, reviews water companies' applications for new rates. SJW submitted its rates application with CPUC in January 2018 for new rates for 2019, 2020, and 2021, based on SJW's anticipated costs. SJW's water rates remain at about a penny per gallon, making SJW one of the lowest -cost utility bills you can expect to see. Are water rates fixed? Water rates follow a formula that includes both fixed and variable components defined by the CPUC's ratemaking process. In order to make sure SJW can serve you well now and into the future, it occasionally has to adjust bills to recoup the costs of your water service when the formula produces a water bill that costs you less than it cost SJW to deliver the service — an unsustainable outcome. Rates are based on estimated water sales. If sales are lower than anticipated, adjustments may be necessary to make sure that expenses are covered. Who pays water rates when renting? That depends upon your lease agreement with your landlord. Be sure to establish in your lease who is responsible for water bills. Confusion can lead to unpaid bills, which can lead to unexpected shutoffs and back payments. How much do water rates cost per month? Water is the most capital -intensive utility industry and many factors go into calculating your water rates. Customers can find their rates in the General Rate Schedule for General Metered Service, which have been included in this response. Other rates for special circumstances can be found among the other rate schedules at our www.siwater.com website. Of course, these rate schedules are just the beginning. You can also find out more about the factors that determine how much you pay in our website post, "What's Water Worth." Our billing example on our website also provides more information on the different charges on your bill. We consider this matter closed. If the customer has further inquiries regarding the service charges, they can contact customer.service@siwater.com or CPUC directly. Sincere Kristine Manager of Customer Service San Jose Water Company cc: Mary Ann Welch 19520 Kenosha Court Saratoga, CA 95070 SAN JOSE WATER COMPANY (U168W) Revised Cal. P.U.C. Sheet No. 1947-W San Jose, California Canceling Revised Cal. P.U.C. Sheet No. 1924-W Schedule No. 1 GENERAL METERED SERVICE APPLICABILITY Applicable to general metered water service. TERRITORY Portions of Cupertino, San Jose, and Santa Clara, and in Campbell, Los Gatos, Monte Sereno, and Saratoga and in contiguous territory in the County of Santa Clara. RATES Quantity Rate Per 100 cu. ft. (Ccf): Residential Customers with 5/8 x 3/4-inch 3/4—inch 1-inch 1 1/2-inch or 2-inch meter For Total Monthly Usage from 0 to 3 Ccf. $3.1951 (R) For Total Monthly Usage from 4 to 18 Ccf. $4.7975 (I) For Total Monthly Usage over 18 Ccf. $6.3951 (I) All Other Customers For all water delivered, per 100 cu. ft. $4.7975 (I) Service Charges: Per Meter Per Month All Customers: For 5/8 x 3/4-inch meter ........................... $ 39.50 (I) For 3/4-inch meter ........................... $ 39.50 I For 1-inch meter ........................... $ 65.83 I For 1-1/2-inch meter ........................... $ 131.67 I For 2-inch meter ........................... $ 210.67 I For 3-inch meter ........................... $ 395.00 I For 4-inch meter ........................... $ 658.33 I For 6-inch meter ........................... $ 1316.67 I For 8-inch meter ........................... $ 2106.67 I For 10-inch meter ........................... $ 3028.33 (I) The service charge is a readiness -to -serve charge which is applicable to all metered service and to which is added the charge for water used computed at the Quantity Rate. (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. P.U.C.) Advice No. 528A JOHN TANG Date Filed 12/21/2018 Vice President, Effective 01 /01 /2019 Dec. No. D.18-11-025 Regulatory Affairs Resolution No. TITLE v'- vvv" vv�i -♦vv.vn i-. w.vvvv �.. ...... .... San Jose, California Canceling Revised Cal. P.U.C. Sheet No. 1840-W Schedule No. 1 GENERAL METERED SERVICE (Continued) SPECIAL CONDITIONS 1. Customers who receive water deliveries for agricultural purposes under this schedule, and who present evidence to the utility that such deliveries qualify for the lower pump tax rates levied by the Santa Clara Valley Water District for agricultural water, shall receive a credit of $2.8971 per 100 cubic feet on each water bill for the quantities of water used during the period covered by that bill. 2. All bills are subject to the reimbursement fee set forth in Schedule No. UF. 3. To fund the Water Rate Assistance Program (WRAP) for residential low-income households, a surcharge of $1.45 per month will be added to the bill. 4. To fund the repayment of a Safe Drinking Water State Revolving Fund loan, pursuant to D.03-07-013 dated July 10, 2003, a monthly surcharge will be added to the bill as follows: Surcharge: For 5/8 x 3/4-inch meter For 3/4-inch meter For 1-inch meter For 1-1/2-inch meter For 2-inch meter For 3-inch meter For 4-inch meter For 6-inch meter For 8-inch meter For 10-inch meter Year 8-20 Per Meter Per Month $0.04 0.04 0.05 0.10 0.14 0.28 0.39 0.98 1.59 2.32 5.To fund the repayment of a Safe Drinking Water State Revolving Fund loan, pursuant To D.05-01-048 dated January 27, 2005, a monthly surcharge will be added to the bill as follows: Surcharge: Year 1-10 Year 11-20 Per Meter Per Month For 5/8 x 3/4-inch meter ................. $0.02 $0.02 For 3/4-inch meter ................. 0.02 0.02 For 1-inch meter ................. 0.04 0.02 For 1-1/2-inch meter ................. 0.08 0.06 For 2-inch meter ................. 0.13 0.09 For 3-inch meter ................. 0.23 0.18 For 4-inch meter ................. 0.38 0.32 For 6-inch meter ................. 0.74 0.67 For 8-inch meter ................. 1.19 1.08 For 10-inch meter ................. 1.71 1.55 (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. P.U.C.) Advice No. 523 JOHN TANG Date Filed 06/13/2018 Vice President, Effective 07/01/2018 Dec. No. Regulatory Affairs Resolution No. TITLE SAN JOSE WATER COMPANY (U168W) Revised Cal. P.U.C. Sheet No. 1948-W San Jose, California Canceling Revised Cal. P.U.C. Sheet No. 1916-W Schedule No. 1 GENERAL METERED SERVICE (Continued) (D) 6. To amortize the under -collection in Balancing Accounts, a surcharge of $0.2961 per 100 cu.ft (N) is to be added to the Quantity rate shown for a 12 month period or until collected beginning with I the effective date of Advice Letter 528. (N) 7. To amortize the under -collection of the Memorandum Accounts, a surcharge of $0.2933 per 100 cu.ft (N) is to be added to the Quantity rate shown for a 12 month period or until collected beginning with I the effective date of Advice Letter 528. (N) (To be inserted by utility) Advice No. 528A Dec. No. D.18-11-025 Issued by JOHN TANG Vice President, Regulatory Affairs TITLE (To be inserted by Cal. P.U.C.) Date Filed 12/21 /2018 Effective 01 /01 /2019 Resolution No. I i� - 1-22 - c I �g i71 � � "S X+p R. '+. tom{ :. ; t � ; � � • R::;, . 00,0000, 7 ..... M 4 Thursday, November 7th, C PM - 8 PM Almaden Community Center 6445 Camden Ave San Jose, CA 95120 Calling all South San Jose area customers! We invite you to attend our fourth quarterly community event, beginning with a presentation and Q&A on rate changes, followed by a meet & greet with SJW staff and complete with exhibits, refreshments and giveaways. See you there! Contact Us C 408-279,7900 ® sjwrater.com w* customer.service@sjwrater.com Stay Informed Sign up for our eNewsietter at sjwiater.com :J)J SAN JOSE WATER JHIV jVJC WATER WATER' APPRECIATION. -- , NIGHT, SATURDAY, OCTOBER ig, Q , 2019 �- Join us to cheer on the San Jose t� State Spartans -41 as they face San Diego State for the University's annual Water Appreciation Night. We host this special event to raise awareness and encourage wise use of our most precious resource. and have fun cheering on the Spartans while we're at it! Score your complimentary tickets by giving us a call at (408) 279-7900 or emailing us at customer.service@sjwater.com Para obtener informaclon en su idiomo, visite: i sjwatercom/avisodefactura z 30316-1.0065 0 dqc thong tin bang ngon ngd cua ban, xin vd o trang mang: sjwater com/toroihoadon ! Cl f w .i•.++ L � fix^ ..�. ! y H + a +CL � a44 s 4 .ia k - t Y ��s �... k 1i i� ,� 4P•-� %T. I e t C�'e It r � 1•� r 1 'C. d'� at .. ', :. 1tiJf } x'Z ly i659 File No: 495659 14;1 -7,� --co- -, 4. XX 19500 Kenosha ct. File No: 495659 Saratoga, CA 95070 408-688-7399 Sept. 16, 2019 California Public Utilities Commission Division of Water & Audits 505 Van Ness avenue 3" floor San Francisco, CA 94102 Fax # 415-703-1758 Subject: Water meter service charges, increase water rates, need a forensic audit of San Jose Water Company. Dear Commissions, The service changes here in Saratoga is $131.66 x6 786 per year in addition HOA $30.00 total just for the water meter per household is $816.66, no water at all! Group. We need a complete forensic audit of San Jose water company. Santa Clara water district, San Jose Water The CPUC cannot do their duty to the public, if there is no real forensic audit. Here is what San Jose water has done, little increase in water rates & large increase in service charge. However, CPUC must approve all rate changes & service charges is a major rate increase. All cities are not the same, Los Gatos, Campbell & others service charges are not fair, just or reasonable and are discriminatory. This is the way to fool the public & show the CPUC not increasing water rates too high. It's a lie and misleading!!! Just increase the service charge way too high. A flow chart would show how the system is really working & who is benefiting, it's not the public. Please do investigate this matter for the good of all rate payers. The duty is yours CPUC, you have the power. Service charges, water rates & no real accountability in the system, need a forensic audit to look at the whole system. Thank you in advance for your attention & duty to these issues for the public. Sincerely, Marry Ann Welch P.S. Santa Clara pays 40% less as do the other cities in Santa Clara County, not Saratoga, Los Gatos or parts of Campbell, and Cupertino. The water- all comes from Santa Clara water district. What is really going on? Need to know. Service Charge is outrageous! STATE OF CAUFORNIA GAVIN NEWSOM, Govemor PUBLIC UTILITIES COMMISSION 320 W. 4th STREET, SUITE 520 LOS ANGELES, CA 90013 October 4, 2019 Ms. Mary Ann Welch 19520 Kenosha Ct. Saratoga, CA 95070 Dear Ms. Welch: File No: 495659 The Consumer Affairs Branch (CAB) of the California Public Utilities Commission (CPUC) assists consumers with resolving complaints against their utility service providers. CAB is reviewing the complaint you have su�iA6d against San Jose Water Company [SJW]. As part of our review process, we ask the utility to provide CAB with information about your account. We will review the information provided by you and the utility, and we will verify whether the utility is following all the applicable rules and regulations of the CPUC. After completing our review, we will contact you in writing to inform you of our conclusions. You should expect our review to take a minimum of 45 days. If we find the process will take longer, we will notify you in writing. Please keep a record of the file number shown above, and have it available if you contact us regarding your case. We appreciate the opportunity to assist you. Sincepely, Greg H rris Consu ers Affairs Branch 1-800-649-7570 w1 nu.cpuc.ca.gov 0 STATE OF CALIFORNIA GAVIN NEWSOM, Governor PUBLIC UTILITIES COMMISSION op•.Th 320 W. 4th STREET, SUITE 520 LOS ANGELES, CA 90013 041-fro, "I" November 1, 2019 Mary Ann Welch 19520 Kenosha Ct. Saratoga, CA 95070 Subject: Commission File No: 495659 for Complaint with San Jose Water Company Dear Ms. Welch: The Consumer Affairs Branch (CAB) of the California Public Utilities Commission (CPUC) has completed its review of your complaint against San Jose Water Company [SJW]. As part of the review, CAB considered the information that both you and provided, SJW provided to us about your account, applicable codes, orders and tariffs. Your complaint questioned the -billing service charge of $131.66, and sought CPUC assistance with obtaining an explanation for the increase. SJW stipulates that a complete and thorough explanation of why the billing service charge has increased, as of January 2019-2021, was sent to you in a letter, dated October 21, 2019. In this letter, they described the General Rate Case process, which included SJW proposals to increase the rates. The CPUC approved the proposals and rates took effect in January 2019. These rates will continue through 2021. Further, the letter included detailed references where you can review the specifics of the proposals and the CPUC decision. Based on the review of this information, CAB has determined that SJW is not in violation of the rules or regulations of the CPUC and we therefore sustain their position. If you disagree with this result, you may either provide new evidence or appeal. Detailed instructions for sending new evidence or an appeal are attached. You must file within 15 days of this letter and include supporting documentation. Please provide any information you believe contradicts the utility's representations. Since ly, Greg ar is Consumer Affairs Branch 1-800-649-7570 Co h S'o'",*' I (po ) G y q 7,5 r °?-0 oloce oA c`% Q'r ra r iO4-t,y - STATE OF CALIFORNIA GAVIN NEWSOM, Governor PUBLIC UTILITIES COMMISSION 320 W. 4th STREET, SUITE 520 LOS ANGELES, CA 90013 November 1, 2019 File No: 495659 WHAT YOU MUST DO IF YOU WANT CAB TO RECONSIDER ITS REVIEW OF YOUR COMPLAINT The Consumer Affairs Branch (CAB) does its best in all cases to use the information available to us to obtain a favorable resolution of each consumer's complaint. We realize that the outcome of this case may disappoint you. If you meet either one of the two limited exceptions below, you have the opportunity to file a request to review your case within 15 days of the date on this letter: If you have new evidence that would result in a favorable finding on your complaint, then file a REQUEST TO CONSIDER NEW EVIDENCE, or If you are able to show CAB made a mistake by failing to consider evidence, made a factual mistake; or made a mistake on law, then file an INFORMAL APPEAL - The remainder of this letter provides both a summary and detailed requirements for these two processes. SUMMARY: REQUEST TO CONSIDER NEW EVIDENCE Prominently label your letter as REQUEST TO CONSIDER NEW EVIDENCE Include all of the following: Our informal complaint number; 495659 CAB representative name A brief description of the new evidence A statement that shows how the new evidence would necessarily change the disposition of your complaint Attach a copy of any new evidence SUMMARY: INFORMAL APPEAL Prominently label your letter as INFORMAL APPEAL (for example this label might appear in the subject line or header/footer, in capital letters, in a larger font etc.) Include all of the following: Our informal complaint number; 495659 CAB representative name The type of error(s) you think CAB made A description of each error A statement that shows how correcting the error(s) would necessarily change the disposition of your complaint DETAILED INSTRUCTIONS FOR SUBMISSION OF NEW EVIDENCE You have one chance, and one only, to present new evidence. If you find new evidence after you have sent your request to us, CAB will not consider that new evidence. All additional information is not evidence. Merely supplying us with additional information is not enough to warrant further consideration. The new evidence must be significant. Significant means that the new evidence, either by itself or in consideration with the existing evidence, would justify a favorable finding in your case. Simply attaching a copy of a bill, etc. does not meet this requirement. ,rjjj SAN J®SE WATER October 21, 2019 110 W. Taylor Street San Jose, CA 95110-2131 California Public Utilities Commission Consumer Affairs Branch 505 Van Ness Avenue San Francisco, CA 94102 Re: IC 495659 Mary Ann Welch Dear Sir or Madam: This letter is in response to the informal complaint filed by Mary Ann Welch for an explanation on the billing service charge that was approved by the CPUC, regarding the property located at 19520 Kenosha Court, Saratoga, CA 95070, San Jose Water Company (SJWC) Account number 3038810000-7. https://www.siwater.com/customer-care/help-information/rate-information-cases-fags Rate Information, Rate Cases + FAQ's San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and to make sure that the rates charged by all utilities are fair and reasonable. The CPUC also ensures that all necessary improvements are made to the water system and that the system is operated efficiently. The water rates charged by San Jose Water are based upon "cost of service," which means that the majority of every dollar our customers pay goes directly to system operations. The California Public Utilities Commission approved new water rates for San Jose Water customers in 2016. Water rates are increasing because San Jose Water's (SJW) costs are increasing. Much of our local water system infrastructure was constructed more than 50 years ago and has reached the end of its useful life. In order to protect public health and safety and to deliver safe and reliable water service, SJW must continue to replace and upgrade water system components such as new water mains, tanks, wells, and treatment plants. SJW has multiple projects in the works to better and more sustainably serve its customers. In January 2018, SJW filed its next General Rate Case application for the year's 2019-2021. New rates were approved by the CPUC and became effective January 1, 2019. Rate Cases General rate cases are litigated proceedings before the CPUC that establish San Jose Water's base rates for a three-year period. Pursuant to state law, San Jose Water is required to file a general rate case filing with the CPUC every three years. In the general rate case process, the CPUC sets rates to cover the costs of providing water service and to allow the company to earn a reasonable return on its investment in water system infrastructure. Major costs to operate a water system include purchased water, groundwater extraction tax, electric power, water treatment costs, and labor. The processing of San Jose Water's filing generally takes the following 12-month path: • San Jose Water reviews its historical costs, projected costs, and planned water system improvements and prepares a General Rate Case application for consideration by the CPUC. • The CPUC's Office of Ratepayer Advocates (ORA) audits San Jose Water, analyzes its application, and makes a recommendation. • The CPUC hosts a public hearing to receive input from customers on the application. Customers may also write to the CPUC. • The CPUC holds a formal hearing, which is much like a court proceeding. - • A CPUC Administrative Law Judge assigned to the application issues a proposed decision. • The CPUC Commissioners vote on the proposed decision. What are the rates authorized by the California Public Utilities Commission? • State law requires Class A water utilities like San Jose Water Company (SJW) to file a general rate case (GRC) every three years. Accordingly, SJW filed an application with the Commission for new rates effective in January of 2019, 2020, and 2021. • After a thorough and comprehensive review spanning 12 months, the Commission issued its final decision on November 29, 2018, on the three-year proposal. • Based on the Commission's Decision 18-11-025 effective January 1, 2019, SJWC's 2019 revenue requirement, which is its cost to deliver safe, high quality, and reliable water service, is increased by $16,378,000 or 4.55%. • The Commission also approved the recovery of about $27 million from SJW's Balancing and Memorandum accounts covering prior periods through September 2017. The $27 million will be recovered via two surcharges ("2019 Balancing Account Surcharge and 2019 Memorandum Account Surcharge") over a 12-month period. • The decision also authorized projected increases of $3.20% for 2020 and 3.01% for 2021. However, the rate increases for 2020 and 2021 are derived using an escalation procedure determined by the Commission. • Among the factors used to calculate rates in these years were inflation forecasts. If inflation is greater or lower than that assumed in the decision, rates for 2020 and 2021 may be higher or lower than shown in the decision. • Each of these rate changes are placed into effect thru the filing of Advice Letters for the Commission's approval. • In addition, the authorized recovery of the 2019 Balancing Account Surcharge and 2019 Memorandum Account Surcharge will add about $6.48 to the monthly bill for the typical customer for a 12-month period. • The Commission made changes to both the monthly service charge and the volume charge (per CCF). The decision allows SJW to recover approximately 67 percent of its fixed costs through the monthly service charge. This supports rate stabilization and reduces rate uncertainty for customers if usage declines below Commission projections. Your bill may also include other surcharges, taxes, and Commission fees that will affect the total bill amount. You will also continue to see a surcharge for the Water Rate Assistance Program (WRAP), which assists qualifying low-income residential households Water service will remain at about a penny a gallon — a great value considering the resources and expertise it takes to treat and deliver safe and reliable water to your tap 24 hours a day, 365 days a year. Why is SJW filing advice letters so soon after the Commission's decision in the general rate case? In accordance with the Commission procedures, all changes to rates, service levels, and terms governing the delivery of water service must be approved via advice letters. For example, once the Commission has issued a decision for a general rate case, it requires water utilities to submit informal requests known as advice letters to implement the rate changes. Other decisions by the Commission that affect service levels and terms must also follow the advice letter process. How can SJW help customers manage their water bills? SJW offers a comprehensive water conservation program to help customers use water more efficiently. We have informational brochures and offer free water check-ups to all customers. You can contact us to set up your complimentary home inspection to check for leaks, evaluate indoor and outdoor usage, and make recommendations on ways to use water more efficiently. Additionally, SJW offers a Water Rate Assistance Program (WRAP) for qualified low-income customers. The WRAP provides a 15 percent discount on the total water bill to customers who qualify. Will SJW seek additional rate increases? SJW is required by law to file an application once every three years for the following three-year period. As SJW's more than 2,400 miles of water mains and other infrastructure reaches the end of its life and must be continually replaced, the costs to replace that material go up. Generally, it is the cost of replacing outdated infrastructure that puts pressure on rates. Why were these increases necessary? SJW has been providing water service since 1866. Much of the water system was constructed more than 50 years ago and has reached the end of its useful life. In order to protect public health and safety and to deliver safe and reliable water service, the company must continue to replace water system components rather than waiting until failure occurs. The new rates reflect escalating operating costs and significant water system replacement costs for mains, tanks, and wells that allow the company to continue to provide safe and reliable water service. Key projects under -taken in 2018 included: • Replacing approximately 24 miles of water mains to maintain reliable service • Completely reconstructing our water treatment plant facility to maximize the use and availability of our local, low-cost, and high -quality surface water supply • Replacing and upgrading storage tanks throughout our service area to increase reliability, maintain earthquake resiliency, and improve fire protection. Safe and reliable water service is essential for maintaining public health, firefighting capability, and economic prosperity, all things that contribute to the quality of life we enjoy. Can't 5.1W reduce costs instead of raisinb rates% SJW works hard to provide the highest quality water service at the lowest possible costs. There are many actions we are taking to maintain our utility: • Investing in water main replacements • Upgrading aging storage facilities like tanks and wells • Complying with more stringent water quality standards • Paying for higher water supply costs We take our commitment to our one million customers seriously and work hard to make sure we monitor costs to keep them as low as possible while still meeting the challenges of a growing population, increasingly more expensive water supplies, and an aging water system. Now have costs increased compared to past years? Water system replacement costs have more than doubled in the past five years. Staffing costs to deal with new financial reporting and water quality regulations also have risen by almost 50 percent in the past five years. Wholesale water rates have increased by more than 10 percent per year over the past ten years. What has SJW done to keep rates low? SJW has an excellent track record of operating an efficient utility. Over the last five years, SJW's operating costs (including operations, maintenance, purchased power, and administrative expenses), as a percentage of overall costs, have decreased. The number of customers served per employee has remained relatively stable over the last 20 years. The company's non -revenue water loss (volume not billed as a result of leaks, theft, firefighting, and water quality activities) of less than 7 percent remains one of the industry's lowest. Where does my dollar go? About half of every dollar received from customers goes to cover costs that are beyond the control of SJW in the form of taxes and water supply costs. Other major cost drivers are shown below. Water Supply Costs (40 cents) - This portion includes costs from the Santa Clara Valley Water District for both the purchase of treated water and the charge to extract groundwater from the underground aquifer. Operating Costs (22 cents) - Your 22 cents go toward "keeping the lights on" — literally and figuratively — by funding operations, maintenance, purchased power and administrative expenses. System improvements (22 cents) - Water infrastructure health is a major issue across the country, with our national drinking water infrastructure recently receiving a D grade from the American Society of Civil Engineers. One of the reasons for that is many municipalities allow pipes and systems to continue service past their recommended end of life. SJW works to avoid such issues by continually looking for ways to refresh its systems and improve your water service. This portion covers the depreciation expense and the cost of the loans to finance water system improvements. Taxes and Fees (7 cents) - Everybody has to pay them. This includes federal, state and local taxes. Cost of Capital (9 cents) - To maintain and improve water service, SJW uses its own capital or equity. This portion of your dollar covers the return paid on the equity required to finance water system improvements. 4 WHERE YOUR DOLLAR GOES Cost of c" ni (Znt_. est and c,un::;.^. atldrticnat rending ror rn.:rciaior"d system .v �tc•r are:± scrau:i Why do I have to pay more for using less water? The water utility industry is the most capital -intensive utility industry. It is very expensive to install new or replace old water mains, build new tanks, and drill new wells. SJW, as well as other water utilities, have a high level of fixed costs. During times when water sales are declining due to conservation efforts, fixed costs will still have to be recovered to maintain safe and reliable water service. How are water rates determined? The California Public Utilities Commission (CPUC), a constitutional agency headquartered in San Francisco, reviews water companies', applications for new.rates. SJW submitted its rates application with CPUC in January 2018 for new rates for 2019, 2020, and 2021, based on SJW's anticipated costs. SJW's water rates remain at about a penny per gallon, making SJW one of the lowest -cost utility bills you can expect to see. Are water rates fixed? Water rates follow a formula that includes both fixed and variable components defined by the CPUC's ratemaking process. In order to make sure SJW can serve you well now and into the future, it occasionally has to adjust bills to recoup the costs of your water service when the formula produces a water bill that costs you less than it cost SJW to deliver the service — an unsustainable outcome. Rates are based on estimated water sales. If sales are lower than anticipated, adjustments may be necessary to make sure that expenses are covered. Who pays water rates when renting? That depends upon your lease agreement with your landlord. Be sure to establish in your lease who is responsible for water bills. Confusion can lead to unpaid bills, which can lead to unexpected shutoffs and back payments. How much do water rates cost per month? Water is the most capital -intensive utility industry and many factors go into calculating your water rates. Customers can find their rates in the General Rate Schedule for General Metered Service, which have been included in this response. Other rates for special circumstances can be found among the other rate schedules at our www.siwater.com website. Of course, these rate schedules are just the beginning. You can also find out more about the factors that determine how much you pay in our website post, "What's Water Worth." Our billing example on our website also provides more information on the different charges on your bill. We consider this matter closed. If the customer has further inquiries regarding the service charges, they can contact customer.service(@siwater.com or CPUC directly. Sincerely, Kristine Jordar. Manager of Customer Service San Jose Water Company cc: Mary Ann Welch 19520 Kenosha Court Saratoga, CA 95070 A SAN JOSE WATER COMPANY (U168W) Kevisea Lai. r.u.u. z>neet ivo. 1y4/-vv San Jose, California Canceling Revised Cal. P.U.C. Sheet No. 1924-W Schedule No. 1 GENERAL METERED SERVICE APPLICABILITY Applicable to general metered water service. TERRITORY Portions of Cupertino, San Jose, and Santa Clara, and in Campbell, Los Gatos, Monte Sereno, and Saratoga and in contiguous territory in the County of Santa Clara. RATES Quantity Rate Per 100 cu. ft. (Ccf): Residential Customers with 5/8 x 3/4-inch 3/4—inch, 1-inch, 1 1/2-inch or 2-inch meter - For Total Monthly Usage from 0 to 3 Ccf. $3.1951 (R) For Total Monthly Usage from 4 to 18 Ccf. $4.7975 (I) For Total Monthly Usage over 18 Ccf. $6.3951 (I) All Other Customers For all water delivered, per 100 cu. ft. $4.7975 (I) Service Charges: Per Meter Per Month All Customers: For 5/8 x 3/4-inch meter ........................... $ 39.50 (I) For 3/4-inch meter ........................... $ 39.50 I For 1-inch meter ........................... $ 65.83 1 For 1-1/2-inch meter ........................... $ 131.67 I For 2-inch meter ........................... $ 210.67 I For 3-inch meter ........................... $ 395.00 I For 4-inch meter ........................... $ 658.33 I For 6-inch meter ........................... $ 1316.67 l For 8-inch meter ......................:.... $ 2106.67 I For 10-inch meter ........................... $ 3028.33 (I) The service charge is a readiness -to -serve charge which is applicable to all metered service and to which is added the charge for water used computed at the Quantity Rate. (To be inserted by utility) (Continued) Issued by (To be inserted by Cal. P.U.C.) Advice No. 528A JOHN TANG Date Filed 12/21/2018 Vice President, Effective 01/01/2019 Dec. No. D.18-11-025 Regulatory Affairs Resolution No. TITLE San Jose, California Canceling Revised Cal. P.U.C. Sheet No. 1840-W Schedule No. 1 GENERAL METERED SERVICE (Continued) SPECIAL CONDITIONS 1. Customers who receive water deliveries for agricultural purposes under this schedule, and who present evidence to the utility that such deliveries qualify for the lower pump tax rates levied by the Santa Clara Valley Water District for agricultural water, shall receive a credit of $2.8971 per 100 cubic feet on each water bill for the quantities of water used during the period covered by that bill. 2. All bills are subject to the reimbursement fee set forth in Schedule No. UF. 3. To fund the Water Rate Assistance Program (WRAP) for residential low-income households, a surcharge of $1.45 per month will be added to the bill. 4. To fund the repayment of a Safe Drinking Water State Revolving Fund loan, pursuant to D.03-07-013 dated July 10, 2003, a monthly surcharge will be added to the bill as follows: Year 8-20 Surcharge: Per Meter Per Month For 5/8 x 3/4-inch meter ........................... $0.04 For 3/4-inch meter ............................. 0.04 For 1-inch meter ............................. 0.05 For 1-1/2-inch meter ............................. 0.10 For 2-inch meter ............................. 0.14 For 3-inch meter ............................. 0.28 For 4-inch meter ............................. 0.39 For 6-inch meter ............................. 0.98 For 8-inch meter ............................. 1.59 For 10-inch meter ............................. 2.32 5.To fund the repayment of a Safe Drinking Water State Revolving Fund loan, pursuant To D.05-01-048 dated January 27, 2005, a monthly surcharge will be added to the bill as follows: Surcharge: Year 1-10 Year 11-20 Per Meter Per Month For 5/8 x 3/4-inch meter ................. $0.02 $0.02 For 3/4-inch meter ................. 0.02 0.02 For 1-inch meter ................. 0.04 0.02 For 1-1/2-inch meter ................. 0.08 0.06 For 2-inch meter ................. 0.13 0.09 For 3-inch meter ................. 0.23 0.18 For 4-inch meter ................. 0.38 0.32 For 6-inch meter ................. 0.74 0.67 For 8-inch meter ................. 1.19 1.08 For 10-inch meter ................. 1.71 1.55 (To be inserted by utility) (Continued) Issued by (To be inserted by Cal. P.U.C.) Advice No. 523 JOHN TANG Date Filed 06/13/2018 Vice President, Effective 07/01/2018 Dec. No. Regulatory Affairs Resolution No. TITLE SAN JOSE WATER COMPANY (U168W) Revised Cal. P.U.C. Sheet No. 1948-W San Jose, California Canceling Revised Cal. P.U.C. Sheet No. 1916-W Schedule No. 1 GENERAL METERED SERVICE (Continued) HE 6. To amortize the under -collection in Balancing Accounts, a surcharge of $0.2961 per 100 cu.ft (N) is to be added to the Quantity rate shown for a 12 month period or until collected beginning with I the effective date of Advice Letter 528. (N) 7. To amortize the under -collection of the Memorandum Accounts, a surcharge of $0.2933 per 100 cu.ft (N) is to be added to the Quantity rate shown for a 12 month period or until collected beginning with I the effective date of Advice Letter 528. (N) (To be inserted by utility) Issued by (To be inserted by Cal. P.U.C.) Advice No. 528A JOHN TANG Date Filed 12/21/2018 Vice President, Effective 01 /01 /2019 Dec. No. D.18-11-025 Regulatory Affairs Resolution No. TITLE Subject: Resolution w-5210 please uphold , ID 17946 protest increase rate Resolution is scheduled to appear on the December 19, 2019 Commission Meeting Agenda (ID#17946) Agree with Susan Anawalt protest of San Jose water rate increase, not in the public interest at all! Asking for yet another rate increase is outrageous! Just look at all the pay increases and total benefits the board receives, we need a forensic audit of the whole system to see the real facts, that would be fair to all! San Jose will never stop asking for increase again and again, if cpuc had a real audit, better and fair decision at be made! Please uphold w-5210 , citizens need your fairness another increase is not in the interest of citizens or San Jose water does not need an increase, need a real audit for all to see what is really going on! Thank you for your consideration, Mary Ann Welch 408-688-7399 Please also see attachment usa2904@fedex.com From: Maryann Welch <maryannwelch@me.com> Sent: Monday, November 18, 2019 5:50 PM To: usa2904@fedex.com Subject: [EXTERNAL] Fwd: [ Water challenge 991 San Jose Water Resolution W-5210 Attachments: SJW Compensation.pdf, Untitled attachment 00579.html Sent from my iPhone Begin forwarded message: From: Rishi Kumar <rishi I @gmail.com> Date: November 18, 2019 at 9:12:22 AM PST To: wateroversight@googlegroups.com Subject: [ Water challenge 991 San Jose Water Resolution W-5210 Hello water activists, As you know San Jose Water's request for authorization to recover $9,020,356 balance in its Water Conservation Memorandum Account for the period of January 1, 2018 through December 31, 2018 has been denied. Thanks to all who paid attention to our call to action, protested! It is because of you San Jose Water has been denied. Yeah!! With that Advice Letter 532 which had been suspended is effectively denied.. Here is Proposed Resolution W-5210 of the Water Division This Resolution is scheduled to appear on the December 19, 2019 Commission Meeting Agenda (ID#17946). We expect CPUC commissioners to follow the staff recommendation and deny it. But San Jose Water will apply pressure and will be present to speak and plead So please see Sue's email below and send your email to the commissioners Better that we continue to add our 2 cents for the CPUC commissioners Please make sure you email the following email addresses with the proper subject in your email EMAIL: water division(acpuc.ca.gov CC: regulato affairs sjwater.com, rkumar saratoga.ca.us SUBJECT: Resolution W-5210 - please uphold Follow the text of Sue's email below Also please push the message on NextDoor so more can protest Thanks Rlshi Begin forwarded message: From: Susan Anawalt Subject: protest of SJW rate increase request Date: November 17, 2019 at 3:58:17 PM PST To: Dear Neighbors, The San Jose Water Company is going before the California Public Utilities Commission in December to ask for yet another rate increase. My understanding, from a notice on the Nextdoor website, is that the Monte Sereno City Council unanimously signed a letter of protest to a $9 million dollar cost recovery request from SJW. This cost increase request is scheduled to appear on the December 19th CPUC Agenda (ID 17946). The Commission will determine whether they will adopt this request or not. Consequently, I have written a letter to the PUC in support of the City Council's protest regarding SJW's cost recovery request. If you also wish to register your opposition to the cost recovery request, please feel free to copy my letter below, make changes if you wish, or write your own, then send your letter to the PUC at: Water.Division@cpuc.ca.gov Thank you, Sue Dear PUC, I very much oppose any water rate increase from the San Jose Water Company to our community in Monte Sereno. The City of Monte Sereno sent a protest letter which was unanimously signed by all Council Members regarding the request for a rate increase by the SJW company for cost recovery. To grant this rate increase request by SJW would be a serious disservice to the people of this area. There are several reasons to dismiss the request: 1. Water does not belong to SJW company. It has been given stewardship to distribute water. As a company which makes an on -going profit off a natural resource, that is a necessity for life, it is completely inappropriate to assure this private company of no risk by a bail out. 2. Most residents complied with the need to conserve water for the past 7 years. It is my understanding that many businesses and corporations were not placed under the same draconian restrictions during the drought. 3. For more than 25 years, Mr. Richard Roth held management positions at SJW Group, including serving as its President and Chief Executive Officer for over 20 years. DurinL, his tenure and as a result of'his leadership. S.I�A,� Group experienced tremendous growth and prosperity. Mr. Roth played an instrumental role in developing two outstanding regional water utilities in economically vibrant and growing regions with successful strategic planning and capital improvements (excerpt from Business Wire, a subsidiary of Berkshire Hathaway). 4. Below is the compensation received by the top executives at SJW for Fiscal Year 2019: You received this message because you are subscribed to the Google Groups "SJWC Water Oversight Committee" group. To unsubscribe from this group and stop receiving emails from it, send an email to W aterOversi ght+unsub scribe@ goo g_le groups. com. To view this discussion on the web visit https:Hgroups.google.com/d/msgid/WaterOversight/A80C4A11-C80E-4292-9C3 8- 9C446B711 F91 %40gmail.com. 5 y a ro d C. _P n� w N qt a O n 3 M 0) a) 3 M Z v r rn November 18, 2019 Dear Neighbors, San Jose Water Co. requesting another $9,020,356 Resolution W-5210 of the Water Division. The resolution is scheduled to appear on the December 19, 2019 Commission Meeting Agenda ID#17946. San Jose will apply pressure and will be present to speak and plead. Your voice MUST be heard. Address: California Public Utilities Commission Division of Water Audits 505 Van Ness Ave, Ste 3008, 3`d floor San Francisco, CA 94102 Email: water division@cpuc.ca.gov Fax: 415-703-1158 Phone: 415-703-2782 Your attention to this matter is very important or San Jose Water Co. rates will go up again and again. Your voice and opinion matters. CPUC will listen. Do nothing and nothing will change. Please write, fax, or email. I have given you all the information. Thank you for your attention to this outrageous Sam Jose Water Co, bill and more increases coming without your help. Thank you Neighbor, MaryAnn Welch 408-688-7399 Do you feel the water and service charges are too high?CYLes or No Yes/No Name Address Phone # z1c)V 6 ,L17 249D �ot 7 `iC / — 3 �F 7' eL TLL �e'A Do you feel the water and service charges are too high? Yes or No VPcI\Tn Name Address 4,L6P- A-�- �j �= N\�5s;� QI U - -- -V- - L- I b Z` Do you feel the water and service charges are too high? Yes or No Yes o Name Address Phone # Mf /4u,p, --qto-eal Oak C*O� 131SZ C'c "1S—a(,,,,vv p Z Ci+ 07, ' f o3 Y b-7- 4z- ; J Subject: Resolution w-5210 please uphold , ID 17946 protest increase rate Resolution is scheduled to appear on the December 19, 2019 Commission Meeting Agenda (ID#17946) Agree with Susan Anawalt protest of San Jose water rate increase, not in the public interest at all! Asking for yet another rate increase is outrageous! Just look at all the pay increases and total benefits the board receives, we need a forensic audit of the whole system to see the real facts, that would be fair to all! San Jose will never stop asking for increase again and again, if cpuc had a real audit , better and fair decision at be made! Please uphold w-5210 , citizens need your fairness another increase is not in the interest of citizens or San Jose water does not need an increase, need a real audit for all to see what is really going on! Thank you for your consideration, Mary Ann Welch 408-688-7399 Please also see attachment usa2904@fedex.com From: Sent: To: Subject: Attachments: Sent from my iPhone Begin forwarded message: Maryann Welch <maryannwelch@me.com> Monday, November 18, 2019 5:50 PM usa2904@fedex.com [EXTERNAL] Fwd: [ Water challenge 991 San Jose Water Resolution W-5210 SJW Compensation.pdf, Untitled attachment 00579.html From: Rishi Kumar <rishil@gmail.com> Date: November 18, 2019 at 9:12:22 AM PST To: wateroversight@googlegroups.com Subject: [ Water challenge 99] San Jose Water Resolution W-5210 Hello water activists, As you know San Jose Water's request for authorization to recover $9,020,356 balance in its Water Conservation Memorandum Account for the period of January 1, 2018 through December 31, 2018 has been denied. Thanks to all who paid attention to our call to action, protested! It is because of you San Jose Water has been denied. Yeah!!. With that Advice Letter 532 which had been suspended is effectively denied.. Here is Proposed Resolution W-5210 of the Water Division This Resolution is scheduled to appear on the December 19, 2019 Commission Meeting Agenda (ID#17946). We expect CPUC commissioners to follow the staff recommendation and deny it. But San Jose Water will apply pressure and will be present to speak and plead So please see Sue's email below and send your email to the commissioners Better that we continue to add our 2 cents for the CPUC commissioners Please make sure you email the following email addresses with the proper subject in your email EMAIL: water division(a).cpuc.ca.gov CC: requlatoryaffairs(c�sjwater.com, rkumar saratoga.ca.us SUBJECT: Resolution W-5210 - please uphold Follow the text of Sue's email below Also please push the message on NextDoor so more can protest Thanks Rlshi Begin forwarded message: From: Susan Anawalt Subject: protest of SJW rate increase request Date: November 17, 2019 at 3:58:17 PM PST To: Dear Neighbors, The San Jose Water Company is going before the California Public Utilities Commission in December to ask for yet another rate increase. My understanding, from a notice on the Nextdoor website, is that the Monte Sereno City Council unanimously signed a letter of protest to a $9 million dollar cost recovery request from SJW. This cost increase request is scheduled to appear on the December 19th CPUC Agenda (ID 17946). The Commission will determine whether they will adopt this request or not. Consequently, I have written a letter to the PUC in support of the City Council's protest regarding SJW's cost recovery request. If you also wish to register your opposition to the cost recovery request, please feel free to copy my letter below, make changes if you wish, or write your own, then send your letter to the PUC at: Water.Division@cpuc.ca.gov Thank you, Sue Dear PUC, I very much oppose any water rate increase from the San Jose Water Company to our community in Monte Sereno. The City of Monte Sereno sent a protest letter which was unanimously signed by all Council Members regarding the request for a rate increase by the SJW company for cost recovery. To grant this rate increase request by SJW would be a serious disservice to the people of this area. There are several reasons to dismiss the request: 1. Water- does not belong to SJW company. It has been given stewardship to distribute water. As a company which makes an on -going profit off a natural resource, that is a necessity for life, it is completely inappropriate to assure this private company of no risk by a bail out. 2. Most residents complied with the need to conserve water for the past 7 years. It is my understanding that many businesses and corporations were not placed under the same draconian restrictions during the drought. 3. For more than 25 years. Mr. Richard Roth held management positions at SJW Group, includ1112 serving as its President and Chief Executive Officer for over 20 years. Durim, his tenure and as a result ol'his leaclership. SJW Group experienced tremendous growth and prosperity. Mr. Roth played an instrumental role in developing two outstanding regional water utilities in economically vibrant and growing regions with successful strategic planning and capital improvements (excerpt from Business Wire, a subsidiary of Berkshire Hathaway). 4. Below is the compensation received by the top executives at SJW for Fiscal Year IdIjL'� You received this message because you are subscribed to the Google Groups "SJWC Water Oversight Committee" group. To unsubscribe from this group and stop receiving emails from it, send an email to WaterOversight+unsubscribe@googlegroups.com. To view this discussion on the web visit https:Hgroups.google.com/d/msgid/WaterOversight/A80C4A11-C80E-4292-9C3 8- 9C446B711 F91 %40gmail.com. 4 ti r a 0 ? Q C m Q3 X n r+ m a s m m ,0,� a 0 -ti GI c V k" d i s i i w w 000 vNi t7� wN A I~� d1 1N► A rD � QO�� A 4 -4 N F+ 4-6 0000 w A to m tD 00 W p N to to v► i/► -� 00 -4 w ,, O r tD t0 W 1�+ n O 3 m m Z D O November 18, 2019 Dear Neighbors, San Jose Water Co. requesting another $9,020,356 Resolution W-5210 of the Water Division. The resolution is scheduled to appear on the December 19, 2019 Commission Meeting Agenda ID#17946. San Jose will apply pressure and will be present to speak and plead. Your voice MUST be heard. Address: California Public Utilities Commission Division of Water Audits 505 Van Ness Ave, Ste 3008, 3`d floor San Francisco, CA 94102 Email: water division@cpuc.ca.gov Fax: 415-703-1158 Phone: 415-703-2782 Your attention to this matter is very important or San Jose Water Co. rates will go up again and again. Your voice and opinion matters. CPUC will listen. Do nothing and nothing will change. Please write, fax, or email. I have given you all the information. Thank you for your attention to this outrageous Sam Jose Water Co, bill and more increases coming without your help. Thank you Neighbor, MaryAnn Welch 408-688-7399 TRANSMISSION VERIFICATION REPORT TIME 11/18/2019 20:52 NAME FAX TEL SER.# U63314G3J442292 DATEJIME 11/18 20:51 FAX NO./NAME 14157031158 DURATION 00:01:10 PAGE(S) 05 RESULT OK MODE STANDARD ECM /11/" &-/ / F Subject: Resolution w-5210 please uphold , ID 17946 protest increase rate Resolution is scheduled to appear on the December 19, 2019 Commission Meeting Agenda (ID#17946) Agree with Susan Anawalt protest of San Jose water rate increase, not in the public interest at all! Asking for yet another rate increase is outrageous! Just look at all the pay increases and total benefits the board receives, we need a forensic audit of the whole system to see the real facts, that would be fair to all! San Jose will never stop asking for increase again and again, if cpuc had a real audit, better and fair decision at be made! Please uphold w-5210 , citizens need your fairness another increase is not in the interest of citizens or San Jose water does not need an increase, need a real audit for all to see what is really going on! Thank you for your consideration, Mary Ann Welch 408-688-7399 Please also see attachment usa2904@fedex.com From: Maryann Welch <maryannwelch@me.com> Sent: Monday, November 18, 2019 5:50 PM To: usa2904@fedex.com Subject: [EXTERNAL] Fwd: [ Water challenge 991 San Jose Water Resolution W-5210 Attachments: SJW Compensation.pdf; Untitled attachment 00579.html Sent from my iPhone Begin forwarded message: From: Rishi Kumar <rishi I @gmail. com> Date: November 18, 2019 at 9:12:22 AM PST To: wateroversight@googlegroups.com Subject: [ Water challenge 991 San Jose Water Resolution W-5210 Hello water activists, As you know San Jose Water's request for authorization to recover $9,020,356 balance in its Water Conservation Memorandum Account for the period of January 1, 2018 through December 31, 2018 has been denied. Thanks to all who paid attention to our call to action, protested! It is because of you San Jose Water has been denied. Yeah!! With that Advice Letter 532 which had been suspended is effectively denied.. Here is Proposed Resolution W-5210 of the Water Division This Resolution is scheduled to appear on the December 19, 2019 Commission Meeting Agenda (ID#17946). We expect CPUC commissioners to follow the staff recommendation and deny it. But San Jose Water will apply pressure and will be present to speak and plead So please see Sue's email below and send your email to the commissioners Better that we continue to add our 2 cents for the CPUC commissioners Please make sure you email the following email addresses with the proper subject in your email EMAIL: water division(a)cpuc.ca.gov CC: regulatoryaffairs sjwater.com, rkumar(o)saratoga.ca.us SUBJECT: Resolution W-5210 - please uphold Follow the text of Sue's email below Also please push the message on NextDoor so more can protest Thanks Rishi Begin forwarded messa!)e: From: Susan Anawalt Subject: protest of SJW rate increase request Date: November 17, 2019 at 3:58:17 PM PST To: Dear Neighbors, The San Jose Water Company is going before the California Public Utilities Commission in December to ask for yet another rate increase. My understanding, from a notice on the Nextdoor website, is that the Monte Sereno City Council unanimously signed a letter of protest to a $9 million dollar cost recovery request from SJW. This cost increase request is scheduled to appear on the December 19th CPUC Agenda (ID 17946). The Commission will determine whether they will adopt this request or not. Consequently, I have written a letter to the PUC in support of the City Council's protest regarding SJW's cost recovery request. If you also wish to register your opposition to the cost recovery request, please feel free to copy my letter below, make changes if you wish, or write your own, then send your letter to the PUC at: Water.Division@cpuc.ca.gov Thank you, Sue Dear PUC, I very much oppose any water rate increase from the San Jose Water Company to our community in Monte Sereno. The City of Monte Sereno sent a protest letter which was unanimously signed by all Council Members regarding the request for a rate increase by the SJW company for cost recovery. To grant this rate increase request by SJW would be a serious disservice to the people of this area. There are several reasons to dismiss the request: 1. Water does not belong to SJW company. It has been given stewardship to distribute water. As a company which makes an on -going profit off a natural resource, that is a necessity for life, it is completely inappropriate to assure this private company of no risk by a bail out. 2. Most residents coniplied with the need to conserve water for the past 7 years. It is lily understanding that many businesses and corporations were not placed under the same draconian restrictions during the drought. 3. For more than 25 years. Mr. Richard Roth held nianagenient positions at SJW Group. including serving as its President and Chief ExecutlVe Officer for over 20 years. DLu-ing his tenffl-C and as a resLllt oI hls leadership. SJW Group experienced treincridoLIS gl-o\itll and prosperity. Mr. Roth played an instrumental role in developing two outstanding regional water utilities in economically vibrant and growing regions with successful strategic planning and capital improvements (excerpt from Business Wire, a subsidiary of Berkshire Hathaway). 4. Below is the compensation received by the top executives at SJW for Fiscal Year 2019: You received this message because you are subscribed to the Google Groups "SJWC Water Oversight Committee" group. To unsubscribe from this group and stop receiving emails from it, send an email to WaterOversi ght+unsubscribe@ggooglegroups. com. To view this discussion on the web visit https:Hgroups.google.com/d/msgid/WaterOversight/A8OC4AI I-C80E-4292-9C38- 9C446B711 F91 %40gmail.com. T ?� rb a W �D j r+ X a � o m a n � 0 th aa. 0 -h a 0 ah a 0 3 a 0 n L- z =r 3 m -h fp D in z K ^ m s ^ a a 0 a ro sv sn c a� 0 c 4^ N 4^ �1 W VIP .1 W 41^ tD 00 4.^ o O D n N = m '4 !-+ F+ C�1 F+ UD F+ � -4 W (N� --4 QO1� A Q �J -J N r iR t/t toOn LR 4R o W OD W A hi W tN0 A A �D cn tD N00N W O {n Ol O N NJW Oo r y 1 r l�D W -4 W W W � 00 0 0 N -C �y n CAI A 0 To: iohn.tang@siwater.com With this last increase another increase is not needed,your books are not in the red at all! Citizens are very upset, everyone at the water company are doing well. Your fixed cost was your poor planning, where was your accounting department,to let you know early on an issue what did you do to cut cost or do whatever it takes to make an adjustment Anything???Q0(D only ask for another rate increase that is easy to do, right? I protest any increase, I told you citizens are very upset , this makes it worst for you! Blessings, Mary Ann WATER San Jose Water prices Many residents of Monte Sereno are concerned about how much we pay for water usage. Our rates continue to go up even though citizens make conscious efforts to use less water. In April 2019, the Monte Sereno City Council sent a unanimous protest letter to the CPUC specifically to protest a $9 million request from San Jose Water Company for cost recovery. A Proposed Resolution W-5210 denying this increase is scheduled to appear on the December 19th CPUC Agenda (ID 17946). The Commission will determine whethqr they will adopt this request. Here is your chance to submit comments to the CPUC supporting this resolution. Please send your emails to Water.Division@cpuc.ca.gov. They must be received before December 5th . Please be sure to reference: "Proposed Resolution W-5210" in the subject line of your email. If you want to have some influence over what we pay for water, it is critical that you become and stay involved in this issue. Let's do the right things right! http://docs.cpuc.ca.gov/PublishedDocs/Published/0000/M319/K771 /319771845. pdf To: Water.Division@cpuc.ca.gov. Re: Proposed Resolution W-5210 Dear CPUC Water Division members, I am writing to protest the $9 million request from the San Jose Water Company for cost recovery. As a citizen committed to fiscal fairness and water conservation, I am concerned about major rate increases over the past few years. Although my water usage has decreased because of my household conservation efforts, I have seen my rates increase dramatically. For example, my service charge has more than doubled from $35.40 in December 2013 to $79.00 today. We are using less water but paying more. My charges for 20 CCF per 3-month period in 2013 was $99 while for a 3-month period this summer and fall when my usage was only 13 CCF, the bill was $144.17. Many of my neighbors in Los Gatos, Saratoga, and Monte Sereno report exorbitant water bills that make no logical sense. At the same time, I have heard of San Jose Water giving major raises to their corporate executives. As a California citizen, I am concerned about potential fraud by San Jose Water. I strongly recommend a forensic audit by an objective outside agency so we can understand what lies behind these rate increases and ensure that California citizens are treated more fairly by their public utility. Sincerely, Diane E. Dreher, Ph.D. Informal Appeal 14 November 2019 From: Maryann Welch 19520 Kenosha Ct Saratoga, CA 95070 To: Carla Peterman, Commissioner Karl Bemesderfer, Administrative Law Judge California Public Utilities Commission Consumer Protection and Enforcement Division\ Division of Water Audits 505 Van Ness Ave, 31 Floor San Francisco, CA 94102 Fax 415-703-1158 Subject: Informal Appeal -Complaint Number 495659 - CAB Representative -Greg Harris My New Evidence: 1) Never considered whole impact on the public rate payers. Neighbors signed with name, address, and phone number that water service changes are too high - outrageous! 2) Paying $1000-$2000 is outrageous and a hardship for seniors, retirement persons, fixed income. Never considered in decision. 3) Impact of the approved proposals and rates did not take into consideration health issues of seniors or people with special needs that use more water due to health issues. 4) Most people on fixed income will be hurt in every way with these outrageous rates and meter service changes. 5) San Jose Water officer increase in compensation, adding over 23 new positions, overtime pay, medical expenses, dental expenses, legal services, due to increases in water service, healthcare cost, pension expense. We the rates payers are all paying for their high pay, benefit programs $5,300,000 increase. 6) Tiered rates are unfair and excess charge per unit are too high. 7) The rate setting proceeding included cost of service, sales payroll expenses and many other general expenses, so putting everything together for approval at the CPUC makes the rate for water and meter service charge not the important issue at all! Asking for approval for all their benefits needs to run a profitable business first at the expense of rate -payers. Knowing water is life the rate payers have no choice. The duty of the CPUC is to protect the rate -payers and ask for fair and reasonable charges at all levels. The answer is to have a forensic audit of San Jose Water Co, San Jose Water Group, and Santa Clara Water District. To my knowledge a real forensic audit has never been done and that is outrageous. We the public need a real audit -forensic. That would change the disposition of my complaint for sure — Real facts exposed. Sincerely, Maryann Welch Very Upset Rate -Payer P.S.: System is very unfair, hard to understand in a clear and simple way. That benefits the San Jose Water Co. The Public would need a law degree. Informal Appeal 14 November 2019 From: Maryann Welch 19520 Kenosha Ct Saratoga, CA 95070 To: Public Utilities Commission 320 W. 411 St, Ste 520 Los Angeles, CA 90013 Attn: Greg Harris Consumer Affairs Branch Subject: Informal Appeal -Complaint Number 495659 - CAB Representive -Greg Harris My New Evidence: 1) Never considered whole impact on the public rate payers. Neighbors signed with name, address, and phone number that water service changes are too high - outrageous! 2) Paying $1000-$2000 is outrageous and a hardship for seniors, retirement persons, fixed income. Never considered in decision. 3) Impact of the approved proposals and rates did not take into consideration health issues of seniors or people with special needs that use more water due to health issues. 4) Most people on fixed income will be hurt in every way with these outrageous rates and meter service changes. 5) San Jose Water officer increase in compensation, adding over 23 new positions, overtime pay, medical expenses, dental expenses, legal services, due to increases in water service, healthcare cost, pension expense. We the rates payers are all paying for their high pay, benefit programs $5,300,000 increase. 6) Tiered rates are unfair and excess charge per unit are too high. . , 7) The rate setting proceeding included cost of service, sales payroll expenses and many other general expenses, so putting everything together �C for approval at the CPUC makes the rate for water and meter service charge not the important issue at all! Asking for approval for all their benefits needs to run a profitable business first at the expense of rate -payers. Knowing water is life the rate payers have no choice. The duty of the CPUC is to protect the rate -payers and ask for fair and reasonable charges at all levels. The answer is to have a forensic audit of San Jose Water Co, San Jose Water Group, and Santa Clara Water District. To my knowledge a real forensic audit has never been done and that is outrageous. We the public need a real audit -forensic. That would change the disposition of my complaint for sure — Real facts exposed. Sincerely, Maryann Welch Very Upset Rate -Payer P.S. System is very unfair, hard to understand in a clear and simple way. That benefits the San Jose Water Co. 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