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Home My WebLink About12-13-2016 Library Commission Agenda PacketSaratoga Library Commission Agenda - Page 1 of 2 Saratoga Library Commission Regular Meeting Agenda Date: Tuesday, December 13, 2016 Time: 7:00 p.m. Location: Saratoga Library/Community Room 13650 Saratoga Avenue Saratoga, CA 95070 Call to Order Roll Call Oral Communications on Non-Agendized Items Any member of the public may address the Library Commission for up to three (3) minutes on matters not on the Agenda. The law generally prohibits the Library Commission from discussing or taking action on such items. The Library Commission may choose to place the topic on a future agenda. Approval of Minutes Draft minutes for the October 25, 2016 Regular Meeting Agenda Items 1. Library Commission 2017 Work Plan Summary: Once a year, the Commission presents its proposed work plan to the City Council for consideration and approval. Action: Review the work plan and provide updates as needed. 2. Library District Survey Results Summary: The Santa Clara County Library District conducted a district-wide survey. Action: Receive survey results. 3. Introduction of Santa Clara County Library District Foundation Summary: The mission of the Santa Clara County Library District Foundation is to raise funds to support the Santa Clara County Library District which serves the communities of Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Milpitas, Monte Sereno, Morgan Hill, Saratoga and the unincorporated areas of Santa Clara County. Funding supports district-wide services such as bookmobile services, the Reading Program, innovation, and works to extend services to underserved areas. Action: Receive introduction to the Santa Clara County Library District Foundation. Saratoga Library Commission Agenda - Page 2 of 2 4. Community News & Trends Summary: Share news and trends within the community. Reports 1. Nancy Howe, Santa Clara County Librarian 2. Rose Khoury, Acting Saratoga Community Librarian 3. Lisa Finley, Friends of the Saratoga Libraries 4. Claire Campodonico, Library Commission Vice Chair 5. Crystal Bothelio, City of Saratoga Agenda Items for Next Meeting – February 28, 2017 Adjournment Certificate of Posting of the Agenda, Distribution of Agenda Packet, & Compliance with Americans with Disabilities Act I, Crystal Bothelio, City Clerk for the City of Saratoga, declare that the foregoing agenda for the meeting of the Library Commission was posted and available for review on December 9, 2016 at the City of Saratoga, 13777 Fruitvale Avenue, Saratoga, CA 95070 and on the City's website at www.saratoga.ca.us. Signed this 9th day of December 2016 at Saratoga, California. Crystal Bothelio, City Clerk In accordance with the Ralph M. Brown Act, copies of the staff reports and other materials provided to the Library Commission by City staff in connection with this agenda are available at the office of the City Clerk at 13777 Fruitvale Avenue, Saratoga, CA 95070. Any materials distributed by staff after the posting of the agenda are made available for public review at the office of the City Clerk at the time they are distributed to the City Council. In compliance with the Americans with Disabilities Act, if you need assistance to participate in this meeting, please contact the City Clerk at 408.868.1269. Notification 24 hours prior to the meeting will enable the City to make reasonable arrangements to ensure accessibility to this meeting. [28 CFR 5.102- 35.104 ADA title II] Saratoga Library Commission Minutes - Page 1 of 4 Saratoga Library Commission Regular Meeting Minutes Date: Tuesday, October 25, 2016 Time: 7:00 p.m. Location: Saratoga Library/Community Room 13650 Saratoga Avenue Saratoga, CA 95070 Call to Order: Vice Chair Claire Campodonico called the meeting to order at 7:03 p.m. Roll Call Present: Vice Chair Claire Campodonico, Commissioner Flora Hoffman, Anandi Krishnamurthy, Karen Burley Absent: Commissioner Carol Barmeier (excused) Staff & Liaisons: Nancy Howe, Rose Khoury, Elicia Ye, Swetha Tumma, Crystal Bothelio Other: None Oral Communications on Non-Agendized Items: None Approval of Minutes: Draft minutes for the August 23, 2016 Regular Meeting BURLEY/HOFFMAN MOVED TO APPROVE THE DRAFT MINUTES FOR THE AUGUST 23, 2016 REGULAR MEETING. MOTION PASSED. AYES: CAMPODONICO, HOFFMAN, KRISHNAMURTHY, BURLEY. NOES: NONE. ABSTAIN: NONE. ABSENT: BARMEIER. Agenda Items 1. Selection of Chair & Vice Chair Summary: With the end of Robert Gulino’s term, the position of Chair is now open. Both the Chair and Vice Chair serve of a term of 1 year and may not serve more than once in each of these positions during a single term as a Commissioner. Action: Select a new Chair and Vice Chair. KRISHNAMURTHY/ HOFFMAN MOVED TO NOMINATE CLAIRE CAMPODONICO AS CHAIR AND KAREN BURLEY AS VICE CHAIR. MOTION PASSED. AYES: CAMPODONICO, HOFFMAN, KRISHNAMURTHY, BURLEY. NOES: NONE. ABSTAIN: NONE. ABSENT: BARMEIER. Saratoga Library Commission Minutes - Page 2 of 4 2. Library District Survey Results Summary: The Santa Clara County Library District conducted a district-wide survey. Action: Receive survey results. Community Librarian Rose Khoury explained that the results will be presented at the Santa Clara County Library District Joint Powers Authority Board Meeting on October 27, 2016 and to the Library Commission during the December 13, 2016 meeting. 3. West Valley College Partnership Update Summary: One of the Commission’s work plan items is to identify opportunities to partner with West Valley College. At the June meeting, Chair Gulino reported that he met with representatives of West Valley College to brainstorm ideas. There was consensus at the meeting to schedule a follow up meeting with the West Valley College Subcommittee (Gulino and Barmeier), County Library Nancy Howe, Saratoga Community Librarian Allison Lew/Acting Community Librarian Rose Khoury, and City Clerk Crystal Bothelio. Action: Update on efforts to identify collaboration opportunities. CAMPODONICO/ HOFFMAN MOVED TO ADD VICE CHAIR BURLEY TO THE WEST VALLEY COLLEGE SUBCOMMITTEE. MOTION PASSED. AYES: CAMPODONICO, HOFFMAN, KRISHNAMURTHY, BURLEY. NOES: NONE. ABSTAIN: NONE. ABSENT: BARMEIER. 4. Community News & Trends Summary: Share news and trends within the community. Commissioner Hoffman shared that it would be helpful to have a central repository of volunteer opportunities in the community for residents of all ages. Elicia Ye, Library Teen Advisory Board Co-President, informed the Commission that Saratoga High School has a college and career center with information about internships and job offerings. Swetha Tumma, Library Teen Advisory Board Co-President, confirmed it would be beneficial to have a source for this information outside of the schools and noted that the Library has a Volunteer Match account. Commissioner Anandi Krishnamurthy noted that she is still learning about the services available through the Library and suggested a short session that covers the basics of Library services. Community Librarian Rose Khoury added that the Library has offered similar types of outreach services in the past and has tailored outreach to showcase certain databases or services available at the Library. Vice Chair Karen Burley suggested a calendar of events on the Library District website. Saratoga Library Commission Minutes - Page 3 of 4 Reports 1. Nancy Howe, Santa Clara County Librarian Nancy Howe provided a preview of the the Santa Clara County Library District Joint Authorities Board Meeting on October meeting, which will include election of 2017 officers, the 2015-2016 financial and services report, and customer satisfaction survey. She also announced that the Milpitas City Council and North County Library Authority have decided to provide additional funding to increase library hours. The Library District has also been selected for participation in the California State Library Touchpoints in Libraries grant training program to help staff understand the behavioral and emotional development of children. In September 2016, six charging stations were installed at Milpitas Library so users can charge mobile devices. 2. Rose Khoury, Acting Saratoga Community Librarian Elicia Ye shared updates about recent Teen Advisory Board activities, including the Frist Friday Coffee House events and Saturday Screening. She also announced Crafternoon in November. Rose Khoury invited Commissioners to Battle of the Books on December 4 and shared information about working with the Saratoga Senior Center to provide information about resources and services available at the Library, including the new adult social hours on Friday. Rose then provided information about recent Library activities, including Library statistics and participation in the Saratoga 60th Anniversary Parade. 3. Lisa Finley, Friends of the Saratoga Libraries Report received electronically. 4. Claire Campodonico, Library Commission Vice Chair Chair Campodonico announced that the City of Monte Sereno recently started using Nextdoor.com. She noticed that people were asking questions about what to do with unwanted books and collectible magazines. There were immediate responses that the Library and Friends of Saratoga Library would take those materials. 5. Crystal Bothelio, City of Saratoga Crystal Bothelio invited Commissioners to the celebration of the installation of PLACE on October 27, provided information about the November City Council Election, and announced the Senior Taxi Pilot Program and Saratoga Tree Lighting & Celebration of Light. Agenda Items for Next Meeting – December 13, 2016 - Library Commission Work Plan Saratoga Library Commission Minutes - Page 4 of 4 - Library District Survey Results - West Valley College Partnership Opportunities Adjournment HOFFMAN/BURLEY MOVED TO ADJOURN THE MEETING AT 8:23 P.M. MOTION PASSED. AYES: CAMPODONICO, HOFFMAN, KRISHNAMURTHY, BURLEY. NOES: NONE. ABSTAIN: NONE. ABSENT: BARMEIER. Minutes respectfully submitted: Crystal Bothelio, City Clerk/Asst. to the City Manager City of Saratoga CITY OF SARATOGA Memorandum To: Library Commission From: Crystal Bothelio, City Clerk/Assistant to the City Manager Date: December 13, 2016 Subject: Library Commission 2017 Work Plan Once a year, the City Commissions present their proposed work plan to the City Council for consideration and approval. In the past, work plans have been reviewed and authorized by the City Council as part of the annual joint meeting and alternatively at the annual City Council Retreat. In addition to presenting the work plan once a year, Commissions typically provide a brief status update on their work efforts. The review process for the Commission work plans is still undecided at this time, however, it is expected to occur at the beginning of the 2017 calendar year. Staff will inform the Library Commission when and where the work plan will be reviewed. During the December 13, 2016 Library Commission meeting, the Commission should decide on any changes to the work plan and identify status updates to share with the City Council. The 2016 work plan is attached to this memo. LIBRARY COMMISSION WORK PLAN & MEMBERSHIP KEY POINTS OF WORK PLAN 1. Plan and Promote Library Event and Programs 2. Assist with County wide survey 3. Provide recommendation on Interior Space Review 4. Engage in Information Sharing with library and public 5. Identify opportunities to partner with West Valley College TOPICS IN DETAIL  Information Sharing with the Library a. Hold a 3D Printing Event b. Support Trivia Night c. Provide three recommendations to Library Staff at meetings. These would include upcoming events to promote the library, new trends, interests, etc. d. Explore supporting a volunteer program for after school hours at the library; e. Provide additional items to the Local Government Resource Center (e.g., including a photo of Library Commission);  Information sharing with the public a. Working with KSAR to promote Library programming; b. Expanding social media to promote Library and its offerings; c. Assist with tabling at city-wide events (e.g., Heritage Day) d. Creating email campaigns to reach specific populations (such as parents, youth, seniors, etc.) to tout Library and its programs; e. Assist promoting and passing out the monthly Library Report to the public;  Survey a. Assisting Library staff and Deputy County Librarian Chris Brown to roll out countywide survey that will be implemented in the near future. The objective is to find out how to better serve users.  Interior Space Budget a. Provide recommendations regarding the $200,000 interior space budget; (i.e., What’s a great fit for the community?)  Other Topics a. Serve as contest judges b. Procedure review (e.g., revising the Community Room sign-up policy) c. Visit other County library commissions & JPA meetings d. Attend annual Friends and Commissioner forum CITY OF SARATOGA Memorandum To: Library Commission From: Crystal Bothelio, City Clerk/Assistant to the City Manager Date: December 13, 2016 Subject: Library District Survey Results The Santa Clara County Library District conducted a patron satisfaction survey to better understand how patrons use the library, their thoughts on library services and programs, as well as their overall library experience. The key findings of the survey are attached to this memo. Prepared by Harder+Company for the Santa Clara County Library District 1 Santa Clara County Library District · October 14, 2016 Key Findings from the 2016 Patron Satisfaction Survey The Santa Clara County Library District (SCCLD), in partnership with Harder+Company Community Research, administered a Patron Satisfaction Survey designed to better understand why and how patrons use the library, their opinions about the importance of specific services and programs, and their satisfaction with specific elements of the library and overall library experience. This report brief highlights key findings from the survey, which was available in paper and online format from April 18 through May 31, 2016. The last page of this brief provides recommendations based on survey findings. A total of 3,387 individuals completed the Patron Satisfaction Survey. Nearly all respondents (98%) reported having used the library in the last year; the remaining 2% were identified as “non-patrons” (i.e., those who had not used the library in the last year). The map below displays the number of surveys completed by library location. Survey Participants (n=3,387) Saratoga 646 Los Altos 544 Cupertino 526 Milpitas 448 Campbell 387 277 Morgan Hill Gilroy 249 99 Woodland 83 Non-Patrons 51 Bookmobile 77 Unspecified Prepared by Harder+Company for the Santa Clara County Library District 2 Respondent Characteristics Race/Ethnicity (n=2,994) Percentage totals may be greater than 100 percent because participants could select more than one response. Over half of survey respondents (54%) identified as White, and nearly 40% identified as Asian. Less than 10% identified as Hispanic/Latino, African American, American Indian/Alaska Native, Native Hawaiian/Pacific Islander, or another race/ethnicity. The most common responses for “Other” race/ethnicity were multi-racial/multi- ethnic, Indian, Cantonese, and Middle Eastern. Age (n=2,935) Under 18 18-39 40-59 Over 60 Over two-thirds of survey respondents were over the age of 40—of those, about half were between 40 and 59 and the other half were over 60. One-fifth were younger adults (age 18 through 39), and the remaining 11% were under 18. Primary Language and Preferred Languages for Library Material The majority of survey respondents reported English as their primary language and nearly all reported preferring library materials to be available in English. Smaller shares of respondents indicated they prefer library materials to be available in Mandarin (7%), Spanish (3%), Vietnamese (1%), or another language (6%). *Percentage totals for preferred language may be greater than 100 percent because participants could select more than one response. **Other includes American Sign, Arabic, Bosnian, Burmese, Cantonese, Chinese, Croatian, Czech, Dutch, Farsi, Finnish, French, German, Gujarati, Hebrew, Hindi, Indian, Indonesian, Italian, Japanese, Korean, Marathi, Persian, Polish, Portuguese, Russian, Serbian, Slovenian, Swahili, Tagalog, Taiwanese, Tajik, Tamil, Telugu, Thai, Tigrigna/Amharic, and Ukrainian. 54% 38% 7% 1% 1% 1% 4% White Asian Hispanic/Latino African American American Indian/Alaska Native Native Hawaiian/Pacific Islander Other 87% 5%1% 1% 5% 98% 7%3%1%6% English Mandarin Spanish Vietnamese Other** Primary Language (n=3,031) Preferred Language* (n=3,038) Respondent Characteristics 11% 21% 35% 33% Prepared by Harder+Company for the Santa Clara County Library District 3 Most Important Services (n=3,162) Percentage totals may be greater than 100 percent because participants could select more than one response. *Other (n>=5) includes: video games, Friends of the Library, inter-library loans, purchase books, and apps. Respondents were asked to select the five library services that are most important to them. The top five rated services included two types of collections—books and DVDs—as well as the library website, the library in its capacity as a quiet and safe place, and in- person librarian assistance. The next most important services included a mix of the following: - additional types of collections (eBooks, audiobooks, CDs, and periodicals/magazines); - services and programming (in-person account services, programs and classes); and - equipment and facilities (computing equipment, meeting/study space, and online research materials). In-person support—librarian assistance and account services— were both relatively important features for patrons. Accessing Information about the Library (n=3,236) 84% 22% 18% 15% 12% 12% 8% 3% 2% 0.4% Library’s website Posted flyers Staff/ Telephone Word of mouth SCCLD e- newsletter Local papers Social media Parks & Rec guides Community Patch Bus ads For a large majority of respondents, the library’s website was one of the primary ways they access information about the library. The next most frequent methods for accessing information about the library—although far less common— were via flyers, staff/telephone, and word of mouth. 92% 54% 46% 37% 36% 26% 25% 21% 19% 19% 16% 13% 13% 13% 6% 4% 3% 3% 2% 5% Books DVDs Library website As a quiet & safe place In-person librarian assistance eBooks Audiobooks In-person account services CDs Printer/copier/scanner/Wi-Fi/Internet Periodicals/magazines Meeting/group study space Online research materials Programs/classes/online tutoring Streaming music Online reference services Online movies ePeriodicals Bookmobile Other* How Patrons Use the Library Prepared by Harder+Company for the Santa Clara County Library District 4 Preferred Library Hours The graphs below provide a summary of the days and times during which respondents indicated they would visit the library if it were to expand its hours. Responses are presented by library site because hours vary by location (only the hours that were included on the survey are shown below). While responses varied by site, Friday and Saturday evening rose to the top across all locations as times that at least one- third of respondents said they would visit libraries if they were open. Note: For the following locations, only a subset of respondents provided input on Thursday evening hours: Campbell (n=150), Gilroy (n=158), Milpitas (n=263), and Morgan Hill (n=123). 31% 59% 12% 31% 8% 25% 7% 8% 35% 35% 33% Sun am pm Mon am mid-day Tues am mid-day Wed am Thurs am pm Fri pm Sat pm Campbell (n=368) 53% 15% 16% 16% 16% 53% 63% Sun am Mon am Tues am Wed am Thurs am Fri pm Sat pm Cupertino (n=497) 24% 48% 13% 41% 14% 39% 16% 37% 18% 31% 33% 36% Sun am pm Mon am mid-day Tues am mid-day Wed am mid-day Thurs am pm Fri pm Sat pm Gilroy (n=237) 48% 22% 20% 23% 19% 54% 48% Sun am Mon am Tues am Wed am Thurs am Fri pm Sat pm Los Altos (n=495) 43% 13% 29% 11% 31% 11% 30% 12% 33% 51% 56% Sun am Mon am mid-day Tues am mid-day Wed am mid-day Thurs am pm Fri pm Sat pm Milpitas (n=422) 24% 53% 12% 39% 13% 36% 11% 35% 11% 27% 38% 34% Sun am pm Mon am mid-day Tues am mid-day Wed am mid-day Thurs am pm Fri pm Sat pm Morgan Hill (n=268) 43% 13% 43% 12% 38% 13% 27% 11% 32% 38% 36% Sun am Mon am mid-day Tues am mid-day Wed am pm Thurs am pm Fri pm Sat pm Saratoga (n=614) 32% 77% 16% 14% 17% 14% 15% 25% 39% 35% Sun am pm Mon am mid-day Tues am Wed am Thurs am pm Fri pm Sat pm Woodland (n=88)  Morning (hours vary)  Mid-day (hours vary)  Afternoon/Evening (hours vary) Prepared by Harder+Company for the Santa Clara County Library District 5 Classes and Programs that Patrons Use Most Often (n=1,056) SCCLD offers a range of classes and programs for community members of all ages. Just over one-third of respondents (34%) reported participating in a library class or program during the past year. Among those individuals, half indicated that they had attended programs for children and youth under the age of 18, with the majority having attended programs for school-age children. Just under half had attended classes or programs for adults (age 18 through 64), while smaller shares reported attending classes or programs for seniors or all ages/families (16 percent each). In terms of non-age specific programming, survey respondents most commonly reported participating in book discussions, English as a Second Language programs, and online tutoring. Percentage totals may be greater than 100 percent because participants could select more than one response. *Other includes author (n=14), garden (n=14), exercise/health (n=11), book sale (n=5), and art (n=3). Library Usage Program Hours As the chart above illustrates, patrons who visit the library more frequently are more likely to complete a survey such as this one. Three-fourths of survey respondents reported visiting the library in person a few times a month or weekly during the past year. Another 24% reported visiting the library in person monthly or a few times a year. Survey respondents also provided input about the days and times they prefer for library programs in general. Their most commonly preferred times for library programs were weekday evenings and weekend afternoons, followed by weekday afternoons. Less commonly preferred times for programming were mornings (both weekday and weekend) and weekend evenings. 50% 43% 16% 16% 9%5%3%1% 12% For youth age 18 and under For ages 18-64 For ages 65+ For all ages/ families Book discussion English as a Second Language Online tutoring Citizenship Other* 23% babies (0-2) 30% preschool (3-4) 53% school- aged (5-12) 30% teens (13-18) 42% 33% 16% 8% 1% 1% Weekly A few times per month Monthly A few times a year Yearly Book- mobile only How Often Patrons Visit the Library in Person (n=3,223) 25% 45% 30% 45% 39% 27% Weekend evenings Weekend afternoons Weekend mornings Week evenings Week afternoons Week mornings Preferred Program Hours (n=1,055) Prepared by Harder+Company for the Santa Clara County Library District 6 Facilities Percentages indicate participants who selected “Most of the time” or “Always or almost always.” For all of the positive statements about facilities, over three-fourths of survey respondents reported that they were true at least most of the time. They indicated the highest levels of agreement with statements about safety, cleanliness, and the ease of finding what they need. When asked how the library can better meet any physical or special needs, the most common responses indicated high levels of satisfaction with current facilities. For example: “I have to say that you guys are doing an EXCELLENT job. You should be very proud of the service that SCCL provides!” “The library already meets all the needs and I cannot think of any way it needs improvement.” “They have wheelchair access and also an elevator, and stairs. I think they have a lot covered.” “Great parking, large space, nearby bathrooms, audio/visual equipment.” While patron satisfaction with facilities was generally high across the board, it did vary by location. The table below shows the percentage of respondents for whom selected statements about library facilities were true most of the time, always, or almost always, with detail for each library location. Facilities: Statements True Most of the Time, Always, or Almost Always, by Location Library Free parking is available. Quiet areas are available. The building and facilities are clean. Seating/ workspaces are available. Meeting & group study rooms are available. ALL LOCATIONS 91% 89% 97% 91% 76% Campbell 92% 88% 96% 90% 64% Cupertino 72% 79% 98% 78% 61% Gilroy 97% 91% 99% 96% 92% Los Altos 92% 90% 97% 94% 77% Milpitas 90% 87% 96% 84% 75% Morgan Hill 100% 93% 99% 94% 82% Saratoga 97% 93% 99% 95% 84% Woodland 98% 89% 98% 91% 62% 98% 97% 94% 91% 91% 90% 90% 89% 85% 76% The library is a safe place Facilities are clean It is easy to find what I need Workspaces are available Free parking is available Computers operate effectively Wi-Fi is reliable Quiet areas are available Software is up to date Meeting rooms are available Never or rarely Sometimes Most of the time Always or almost always Prepared by Harder+Company for the Santa Clara County Library District 7 Facilities: Suggestions for Better Meeting Physical or Special Needs Many suggested specific improvements, such as a drive-up book return, email reminders about due dates, and more librarians to “help and supervise.” Other requests were related to expanding collections, increasing the availability of quiet rooms and group meeting spaces. With respect to study spaces, one person noted that “spots fill up really quickly on the weekends, especially group spots.” Another person asked for “More quiet areas, better separation between the noisy and quiet areas, and better control over quiet areas.” Some survey respondents also shared requests for improvements to the parking situation at specific libraries, including the following: “More parking or overflow parking for Saratoga branch.” “Campbell doesn’t have enough handicapped parking spots for the number of patrons.” “Cupertino library is running out of parking spaces, and can do with some more parking expansion.” Other feedback about library facilities was related to the availability and quality of seating, ensuring that materials are monitored regularly for repair, and technology issues and needs. Non-Patrons: Reasons for Not Using the Library in Person (n=65) Survey respondents who reported not visiting the library in person in the past year were identified as non-patrons. *Other includes just moved, Bookmobile, use another location, reason not specified, fees/policies (i.e., proving residency every 2 years); disability that prevents individual from leaving home, recent injury, emergency in family country, and purchases books. One-fourth of these respondents said they did not use the library in the past year because they didn’t have time. A smaller share indicated that they did not use the library in the past year because they access services elsewhere or they use a library outside of the SCCLD. Just over one-fourth of non-patrons (28%) reported having used remote/online library access in the past year. When asked if there are any services, programs, or improvements that would increase their likelihood of visiting the library, the most common responses were providing a venue for dancing, providing more events/activities, providing more information about online resources, and creating a disability outreach program (n=2 for each response). 25% 17%15% 11% 2% 31% I didn’t have time I get services online or elsewhere I use another library I don’t need a library Hours were not convenient Other* Prepared by Harder+Company for the Santa Clara County Library District 8 Website Ninety-two percent of survey respondents visited the website in the past 12 months. Top Reasons for Using the Website (n=2,673) When asked to indicate their top three reasons for visiting the SCCLD website, the most common responses given were to place a book on hold, to search for library materials, and to access information about library account. *Other (n>=5) includes renew materials, reserve museum passes, and purchase suggestion How Often Patrons Find What They're Looking For (n=2,673) Patron Use of “Suggest a Purchase” Function* (n=2,673) Just over 40% of patrons who reported using the SCCLD website indicated they could always or almost always find what they were looking for, and about half said that they could do so most of the time. Over 40% of respondents did not know what the “Suggest a Purchase” function was. Among those who did know what it was, just under half reported using it. Some respondents offered suggestions for improving the website experience. One person explained, “The website is hard to find things on. I would do more myself if the website was better.” Another person noted that the website could be more “user-friendly,” especially for accessing via a mobile device. 85% 74% 70% 17% 14% 8% 6% 4% 3% 3% 2% 4% Place a book on hold Search for library materials Account information Library's location/hours Library events Online research Reading recommendations Library policies Pay fines or fees Information on library Contact library staff Other* 8% 49% 42%Most of the time Always or almost always Never 0.3%Sometimes 41% 32% 27% Yes No, but I know how to use it No, I don't know what it is *enables patrons to suggest material to be added to the collection Prepared by Harder+Company for the Santa Clara County Library District 9 Collections are in good condition. Percentages indicate participants who selected “Most of the time” or “Always or almost always.” With respect to the condition of library collections, respondents indicated the highest levels of satisfaction with books and periodicals, and slightly lower levels of satisfaction with audiobooks and DVDs. One person recommended that library staff “Collect back and re-evaluate all damaged materials prior to placing them back on shelves,” and several others provided similar suggestions. Collections are available in a variety of genres. *eBooks were evaluated on having a “broad selection” Percentages indicate participants who selected “Most of the time” or “Always or almost always.” Overall, survey respondents were satisfied with the variety of genres represented in library collections. They expressed the greatest satisfaction with variety of books and periodicals, and slightly lower levels of satisfaction with the variety of audiobooks, ePeriodicals, and eBooks. Materials are available in the languages patrons prefer. *eBooks were evaluated on being available in a “variety of languages” Percentages indicate participants who selected “Most of the time” or “Always or almost always.” Respondents also weighed in on their satisfaction with the languages in which library materials are available. They expressed high satisfaction in language availability overall, particularly with regard to books, periodicals, and DVDs. Some survey respondents requested more materials in specific languages. One person suggested, “Have more Chinese books, literary works for children and adults.” Another asked for more Spanish-language books for children teenagers, and adults. Yet another survey respondent noted, “Sources of foreign materials are relatively limited, especially Vietnamese books.” 97% 94% 87% 81% Books (n=3,004) Periodicals (n=1,494) Audiobooks (n=1,390) DVDs (n=2,378) Never or rarely Sometimes Most of the time Always or almost always 97% 93% 87% 86% 81% Books (n=2,949) Periodicals (n=1,461) Audiobooks (n=1,363) ePeriodicals (n=366) eBooks* (n=872) Never or rarely Sometimes Most of the time Always or almost always 95% 92% 92% 90% 89% 81% Books (n=2,822) Periodicals (n=1,461) DVDs (n=2,244) Audiobooks (n=1,359) ePeriodicals (n=407) eBooks* (n=466) Never or rarely Sometimes Most of the time Always or almost always Collections Prepared by Harder+Company for the Santa Clara County Library District 10 The loan period for most collections is a suitable timeframe. A large majority of respondents agreed that the three-week loan period for DVDs, books, audiobooks, and eBooks was a suitable timeframe. On the other hand, a comparatively smaller share felt that the one-week loan period for feature film DVDs, periodicals, and bestseller collection books was suitable. Percent is equal to those respondents who said ‘yes’. *Indicates 1 week loan period. All other loan periods are 3 weeks. When collections are placed on hold, the waiting period is reasonable. A large majority also agreed that the waiting period for audiobooks, books, DVDs, and eBooks that are placed on hold is reasonable. Survey respondents provided additional feedback about their experiences with the current hold system. One person suggested, “Add more copies of hot items to reduce waiting time.” Another respondent noted, “On occasion I have been waiting for movies I have had on hold status and found them on the shelves at one of the libraries in the district; this is disappointing for me. I wonder if the hold system could be improved.” Borrowing eBooks is easy for most patrons. (n=913) Over 80% of survey respondents agreed that borrowing eBooks was easy. Among those who responded that it was not easy, some offered suggestions for how to make eBooks more accessible to library patrons. One person commented that the eBook software needs improvement because it is “not user friendly and not bug free.” Another person characterized the process for downloading eBooks as “very very confusing.” Yet another survey respondent suggested that librarians be trained to teach clients how to access eBooks and audiobooks. 95%94%93%87%73%67%58% DVDs (n=1,930) Books (n=2,658) Audiobooks (n=905) eBooks (n=903) Feature film DVDs* (n=1,848) Periodicals* (n=470) Bestseller Collection books* (n=2,382) 91%88%81%73% Audiobooks (n=815) Books (n=2,501) DVDs (n=1,631) eBooks (n=774) 82% Prepared by Harder+Company for the Santa Clara County Library District 11 Based on the above findings from the patron satisfaction survey, we offer the following recommendations to SCCLD staff and other stakeholders. 1. SCCLD should explore strategies for making targeted improvements to its collections, facilities, and website as follows: a. Collections. While respondents were highly satisfied with the standard 3-week loan periods for most collections, a comparatively smaller share felt that the one-week loan period for bestseller collection books was a suitable timeframe. SCCLD should explore ways to improve patron satisfaction with this loan period. The Library District may also wish to put practices into place to assess and improve the condition of audiobook and DVD collections (i.e., ensuring that they have no scratches or scuffs). Lastly, with respect to e-books, SCCLD may consider making improvement to both the genres in which they are available and the waiting period for items on hold. b. Facilities. Overall, survey respondents expressed high levels of satisfaction with library facilities, and identified the library serving as a quiet and safe space as one of the top five most important services. The availability of seating/workspaces and meeting/group study rooms rose to the top as areas of comparatively high demand among library patrons, although need and availability vary by location. SCCLD should work with libraries to ensure that they are able to assess and address patrons’ space-related needs to the best of their ability. Additionally, library staff identified several facilities-related areas in which they aspire to increase the share of patrons for whom the following statements are “always or almost always” true:  Workspaces are available (63% said always or almost always; 28% said most of the time)  Wi-Fi is reliable (61% said always or almost always; 29% said most of the time)  Quiet areas are available (61% said always or almost always; 28% said most of the time)  It is easy to find what I need (59% said always or almost always; 35% said most of the time)  Software is up to date (58% said always or almost always; 27% said most of the time) c. Website. A large majority of survey respondents (84%) reported using the library’s website to access information about the library, and 92% of respondents had accessed the website in the past year. On the other hand, just under half (42%) reported that they could always or almost always find what they were looking for on the library website, indicating an opportunity for SCCLD to improve its web presence. This includes enhancements to its “suggest a purchase” function, which just over 40% of survey respondents were not familiar with. 2. While this survey captured some initial information about patrons’ engagement with programs and classes, early conversations with SCCLD staff indicate that there may be additional questions to explore in this area. The Library District may wish to conduct a focused study about these services to learn more about the demand for specific types of program and classes at individual library locations. 3. Finally, we recommend that SCCLD conduct a follow-up survey in two to three years to track changes over time. Doing so can ensure that the Library District is able to identify areas of improvement and emerging areas of need in the years to come. Although the 2016 survey was made available in English, Spanish, Mandarin, and Vietnamese, the overwhelming majority of surveys were completed in English. With this in mind, SCCLD may also wish to employ additional strategies to reach culturally and linguistically diverse library patrons for the follow-up survey. Recommendations November 2016 Commission Report Nancy Howe, County Librarian Results of Patron Satisfaction Survey The Santa Clara County Library District in partnership with Harder+Company Community Research, administered a patron Satisfaction Survey designed to better understand why and how patrons use the library, their opinions about the importance of specific services and programs and their satisfaction with specific elements of the library and overall library experience. The attached report highlights key findings from the survey, which was conducted from April 18 through May 31, 2016. Library staff will present the highlights and local findings of the report at the November and December commission meetings. Save the Date The 14th Annual Friends Foundation, Endowment, and Commissions Forum will be Saturday, February 4, 2017, 9:00 a.m. – 12:30 p.m. One of our special guests will be Greg Lucas, California State Librarian. We look forward to seeing you. 2017 JPA Officers Elected Santa Clara County Supervisor Mike Wasserman was elected President of the Joint Powers Authority Board for 2017. Courtenay Corrigan, Councilmember from Los Altos Hills, was elected Vice President. Funding Formula Parameters Adopted The JPA adopted new parameters to the funding formula. If a community’s relative percentage of assessed valuation and/or service demand (as measured by public service transactions) exceeds the community’s funding formula share by more than 5%, an adjustment would be triggered. The difference in excess of the 5% threshold would be applied to the staffing and materials budget subject to available annual funding from excess fund balance. A more detailed report is attached. December 2016 Commission Report Nancy Howe, County Librarian A New, Fun Child Development Online Service for Families Ready Rosie is an exciting new resource for parents of children ages 0-6 years. With just a click, parents can see videos and gain insight on how to best share information and develop early literacy skills for little ones. Research shows that the first five years are particularly important for the development of a child's brain. Early experiences provide the base for the brain development and functioning which has a direct impact on how children develop learning skills as well as social and emotional abilities. SCCLD has subscribed to Ready Rosie for use in the library or more excitedly, parents can register to receive weekly messages (in both English and Spanish) with fun activity ideas. The two minute videos cover many topics that help children get ready for school and formal learning. Young children grow, learn and develop rapidly when they receive love and affection, attention, encouragement and mental stimulation. Ready Rosie guides and educates parents to help their children learn and thrive. Coding Classes and Hour of Code Scheduled Events at SCCLD How Well Do You Code? Fewer than half of all schools teach computer science to today’s students. To help fill this gap, SCCLD is joining the 2016 Computer Science Education Week’s “Hour of Code ™,” a global movement to introduce tens of millions of students in over 180 countries to computer science and computer programming through a one-hour introduction course. All SCCLD libraries will be offering at least one “Hour of Code ™” event during the week of Dec. 5-11, 2016 as well as additional on-going programming and coding classes at various locations throughout the year. See the variety of our courses: Campbell Library:  Hour of Code: Wednesday, December 7th, from 5-6 p. m. During a coding class on artificial intelligence and game mechanics, participants will design their own version of the classic game Pong. There will also be an Atari Home Pong unit from 1975 for display and use for participants to play and compare their design with that of the original. Cupertino Library:  CodeF1rst: Saturday, December 17th from 10a.m.—1p.m. Teen Program  Girls Who Code: meets weekly. Requires pre-registration. Every Thursday evening through February 2017  Introduction to Arduinos: Presented by the Cupertinker Space on February 5, 2017 and February 12, 2017 in the Library Story Room from 2-5 p.m.  Teen Hackathon/CU Hacks (once a year): Cupertino Library’s FREE hack-a-thon event for teenagers ages 14 – 19. A collaborative community event fostering STEAM (Science, Technology, Engineering, Art, Mathematics) learning skills while providing teen coders first-hand experience in joining together in an engaging, interactive environment as they create beneficial applications. Coming summer 2017.  Hour of Code: Cupertino’s Girls Who Code group will participate in the 2016 Hour of Code. Gilroy Library:  Hour of Code: Wednesday, December 7th at 4p.m., Grades 3-6 join in on the fun! Use blocks of code to complete a fun challenge. Learn coding basics in just one hour. Sign up at the upstairs information desk (held annually).  Middle School Intro to Programming using Javascript: 6 week class, beginning January 11th at 4 p.m. Kids develop their own games, apps and website, learning coding experientially.  Miss CEO: Learn essential skills like networking, effective communication, negotiation and much more! The Miss CEO Gilroy Club is affiliated with Miss CEO, an international organization dedicated to empowering young women with the ultimate leadership toolkit, mentorship, and career exploration opportunities.  Steam Robotics classes: check Gilroy Library Events Calendar for dates. Los Altos Library:  Los Altos Hour of Code: Monday Dec. 5 at 3:30 p.m.  SCRATCH class: December 19, 21, 22 and 27, 28, 29 at 3:30 p.m. (Scratch is a free programming language and online community where one can create interactive stories, games, and animations.  PYTHON in January 2017: January 14, 21, 28 at 4 p.m.: (Python, an open-source general- purpose interpreted programming language available for a broad range of operating systems.)  JAVA in March 2017: (a general-purpose computer programming language): – March 4, 11, 18, and 25 at 4 p.m. Milpitas Library:  Hour of Code: Wednesday, December 7th at 4 p.m. in the Milpitas Computer Lab. (Middle School level)  Java Coding Class: December 3rd from 1:30-3 pm in the Milpitas Computer Lab. (taught by Math and Coding.) Morgan Hill Library:  Hour of Code: Tuesday, December 6th at 4p.m. Grades 3-6 join in on the fun! Use blocks of code to complete a fun challenge. Learn coding basics in just one hour. Saratoga Library:  Hour of Code: Wednesday, December 7, 2016, 1:00—2:00pm  CoderDojo Coding Club: an open learning environment featuring a different coding language at each table: Teens collaborate with others interested in the coding language they are interested in. They bring a project or start something new and help each other with projects. Adult mentors are available for assistance. Students 11 - 17 years of age/Teens bring their own laptop or borrow one from the library. Seating is limited, registration is required. Meets monthly on the third Sunday, but is currently on break for the holidays and will resume in January 2017.  Teen Hackathon - High school students sign up in groups of 3-5 on the library website. They put their programming skills to the test in an all-day hacking event and present their work to a panel of judges in the afternoon: The three best teams win a prize! This is a semi-annual event, planned again for March 2017. For additional information on SCCLD Coding Classes or Computer Science related events, visit http://bit.ly/SCCLDcomputerprograms Los Altos Library – New Year, New Hours I am pleased to announce that Los Altos Library will be increasing open hours beginning January 3rd. The new schedule will be: Monday – Thursday 10 -9 Friday, Saturday, and Sunday 10-7 The 5 additional hours per week will be funded by North County Library Authority (NCLA). Milpitas Library and Los Altos Library will have the same schedule and be open the most hours per week of the SCCLD libraries. Save the Date The annual Friends, Commissioners, Board Members Forum will be Saturday, February 4, 9:00 – 12:30. We hope to see you there! “. . . and justice for all” is theme of Silicon Valley Reads 2017 15th anniversary of community engagement program focuses on bias and social justice The annual community engagement program that asks everyone in Silicon Valley to read, think, discuss and share diverse perspectives will celebrate its 15th anniversary in 2017 by exploring the theme “. . . and justice for all.” The centerpiece of the conversation will be two books -- Unfair: The New Science of Criminal Injustice by Adam Benforado and Writing My Wrongs: Life, Death, and Redemption in an American Prison by Shaka Senghor. Unfair is a New York Times bestseller that uses dozens of real-life vignettes and research studies to show how innate bias about race, gender, appearance, education and economic status can influence fair treatment at every step of the legal system. The author proposes that technology and scientific advancements could be used to instill more equity into the system. Writing My Wrongs, also a New York Times bestseller, is a powerful memoir of Senghor’s 19-year incarceration for homicide, seven years of which were spent in solitary confinement. He used this time to discover literature, meditation, self-examination and the kindness of others – tools he used to confront the demons of his past, forgive people who had hurt him and begin atoning for the wrongs he had committed. Silicon Valley Reads 2017 will kick off on Thursday, Feb. 23, 7:30 p.m. at the Visual and Performing Arts Center at De Anza College in Cupertino where Mercury News columnist Sal Pizarro will interview author Benforado, a professor of law at Drexel University. Admission is free with open seating on a first come basis. It is co-sponsored by the Commonwealth Club Silicon Valley and De Anza College. Both Benforado and Senghor will make multiple appearances in Silicon Valley through March. Schedule information about these talks and other Silicon Valley Reads events will be posted on the website SiliconValleyReads.org. The Kick-Off will also provide an extra opportunity for attendees to visit the “Justice for All?” multi- media exhibition at the Euphrat Museum of Art, located adjacent to the theater on the De Anza campus, before the event, starting at 6:30 p.m., or afterwards until 9:30 p.m. The exhibit will bring together artists exploring the intersections of criminal and social justice and runs through March 23. Visit DeAnza.edu/euphrat/inthemuseum for more information on days and times. “I wrote Unfair because I wanted everyone to understand the hidden forces that lead to criminal injustice,” said Benforado, who graduated cum laude from Harvard Law School and has an undergraduate degree from Yale University. “The failure of our legal system has been a defining issue in the U.S. over the last year. TV shows like “Making a Murderer,” “Bull,” “The People v. O.J. Simpson,” “Amanda Knox” and “The Night Of” have riveted the public, while instances of police brutality and resulting protests have dominated news headlines. To make progress in our fight against abuse, unequal treatment and wrongful convictions, we must come together as a community to consider the psychological biases that shape the behavior of judges, jurors, witnesses, lawyers, police officers -- and all of the rest of us. Silicon Valley is the perfect place to have this conversation.” Silicon Valley Reads 2017 is presented by the Santa Clara County Library District, the San José Public Library and the Santa Clara County Office of Education. Each year, the program collaborates with community organizations to promote reading and literacy and to engage the community in dialogue about themes in a selected book or books that are relevant to Silicon Valley. Events will be scheduled throughout Santa Clara County with activities for all age groups. For more information, visit the website SiliconValleyReads.org Prepared by Harder+Company for the Santa Clara County Library District 1 Santa Clara County Library District · October 14, 2016 Key Findings from the 2016 Patron Satisfaction Survey The Santa Clara County Library District (SCCLD), in partnership with Harder+Company Community Research, administered a Patron Satisfaction Survey designed to better understand why and how patrons use the library, their opinions about the importance of specific services and programs, and their satisfaction with specific elements of the library and overall library experience. This report brief highlights key findings from the survey, which was available in paper and online format from April 18 through May 31, 2016. The last page of this brief provides recommendations based on survey findings. A total of 3,387 individuals completed the Patron Satisfaction Survey. Nearly all respondents (98%) reported having used the library in the last year; the remaining 2% were identified as “non-patrons” (i.e., those who had not used the library in the last year). The map below displays the number of surveys completed by library location. Survey Participants (n=3,387) Saratoga 646 Los Altos 544 Cupertino 526 Milpitas 448 Campbell 387 277 Morgan Hill Gilroy 249 99 Woodland 83 Non-Patrons 51 Bookmobile 77 Unspecified Prepared by Harder+Company for the Santa Clara County Library District 2 Respondent Characteristics Race/Ethnicity (n=2,994) Percentage totals may be greater than 100 percent because participants could select more than one response. Over half of survey respondents (54%) identified as White, and nearly 40% identified as Asian. Less than 10% identified as Hispanic/Latino, African American, American Indian/Alaska Native, Native Hawaiian/Pacific Islander, or another race/ethnicity. The most common responses for “Other” race/ethnicity were multi-racial/multi- ethnic, Indian, Cantonese, and Middle Eastern. Age (n=2,935) Under 18 18-39 40-59 Over 60 Over two-thirds of survey respondents were over the age of 40—of those, about half were between 40 and 59 and the other half were over 60. One-fifth were younger adults (age 18 through 39), and the remaining 11% were under 18. Primary Language and Preferred Languages for Library Material The majority of survey respondents reported English as their primary language and nearly all reported preferring library materials to be available in English. Smaller shares of respondents indicated they prefer library materials to be available in Mandarin (7%), Spanish (3%), Vietnamese (1%), or another language (6%). *Percentage totals for preferred language may be greater than 100 percent because participants could select more than one response. **Other includes American Sign, Arabic, Bosnian, Burmese, Cantonese, Chinese, Croatian, Czech, Dutch, Farsi, Finnish, French, German, Gujarati, Hebrew, Hindi, Indian, Indonesian, Italian, Japanese, Korean, Marathi, Persian, Polish, Portuguese, Russian, Serbian, Slovenian, Swahili, Tagalog, Taiwanese, Tajik, Tamil, Telugu, Thai, Tigrigna/Amharic, and Ukrainian. 54% 38% 7% 1% 1% 1% 4% White Asian Hispanic/Latino African American American Indian/Alaska Native Native Hawaiian/Pacific Islander Other 87% 5%1% 1% 5% 98% 7%3%1%6% English Mandarin Spanish Vietnamese Other** Primary Language (n=3,031) Preferred Language* (n=3,038) Respondent Characteristics 11% 21% 35% 33% Prepared by Harder+Company for the Santa Clara County Library District 3 Most Important Services (n=3,162) Percentage totals may be greater than 100 percent because participants could select more than one response. *Other (n>=5) includes: video games, Friends of the Library, inter-library loans, purchase books, and apps. Respondents were asked to select the five library services that are most important to them. The top five rated services included two types of collections—books and DVDs—as well as the library website, the library in its capacity as a quiet and safe place, and in- person librarian assistance. The next most important services included a mix of the following: - additional types of collections (eBooks, audiobooks, CDs, and periodicals/magazines); - services and programming (in-person account services, programs and classes); and - equipment and facilities (computing equipment, meeting/study space, and online research materials). In-person support—librarian assistance and account services— were both relatively important features for patrons. Accessing Information about the Library (n=3,236) 84% 22% 18% 15% 12% 12% 8% 3% 2% 0.4% Library’s website Posted flyers Staff/ Telephone Word of mouth SCCLD e- newsletter Local papers Social media Parks & Rec guides Community Patch Bus ads For a large majority of respondents, the library’s website was one of the primary ways they access information about the library. The next most frequent methods for accessing information about the library—although far less common— were via flyers, staff/telephone, and word of mouth. 92% 54% 46% 37% 36% 26% 25% 21% 19% 19% 16% 13% 13% 13% 6% 4% 3% 3% 2% 5% Books DVDs Library website As a quiet & safe place In-person librarian assistance eBooks Audiobooks In-person account services CDs Printer/copier/scanner/Wi-Fi/Internet Periodicals/magazines Meeting/group study space Online research materials Programs/classes/online tutoring Streaming music Online reference services Online movies ePeriodicals Bookmobile Other* How Patrons Use the Library Prepared by Harder+Company for the Santa Clara County Library District 4 Preferred Library Hours The graphs below provide a summary of the days and times during which respondents indicated they would visit the library if it were to expand its hours. Responses are presented by library site because hours vary by location (only the hours that were included on the survey are shown below). While responses varied by site, Friday and Saturday evening rose to the top across all locations as times that at least one- third of respondents said they would visit libraries if they were open. Note: For the following locations, only a subset of respondents provided input on Thursday evening hours: Campbell (n=150), Gilroy (n=158), Milpitas (n=263), and Morgan Hill (n=123). 31% 59% 12% 31% 8% 25% 7% 8% 35% 35% 33% Sun am pm Mon am mid-day Tues am mid-day Wed am Thurs am pm Fri pm Sat pm Campbell (n=368) 53% 15% 16% 16% 16% 53% 63% Sun am Mon am Tues am Wed am Thurs am Fri pm Sat pm Cupertino (n=497) 24% 48% 13% 41% 14% 39% 16% 37% 18% 31% 33% 36% Sun am pm Mon am mid-day Tues am mid-day Wed am mid-day Thurs am pm Fri pm Sat pm Gilroy (n=237) 48% 22% 20% 23% 19% 54% 48% Sun am Mon am Tues am Wed am Thurs am Fri pm Sat pm Los Altos (n=495) 43% 13% 29% 11% 31% 11% 30% 12% 33% 51% 56% Sun am Mon am mid-day Tues am mid-day Wed am mid-day Thurs am pm Fri pm Sat pm Milpitas (n=422) 24% 53% 12% 39% 13% 36% 11% 35% 11% 27% 38% 34% Sun am pm Mon am mid-day Tues am mid-day Wed am mid-day Thurs am pm Fri pm Sat pm Morgan Hill (n=268) 43% 13% 43% 12% 38% 13% 27% 11% 32% 38% 36% Sun am Mon am mid-day Tues am mid-day Wed am pm Thurs am pm Fri pm Sat pm Saratoga (n=614) 32% 77% 16% 14% 17% 14% 15% 25% 39% 35% Sun am pm Mon am mid-day Tues am Wed am Thurs am pm Fri pm Sat pm Woodland (n=88)  Morning (hours vary)  Mid-day (hours vary)  Afternoon/Evening (hours vary) Prepared by Harder+Company for the Santa Clara County Library District 5 Classes and Programs that Patrons Use Most Often (n=1,056) SCCLD offers a range of classes and programs for community members of all ages. Just over one-third of respondents (34%) reported participating in a library class or program during the past year. Among those individuals, half indicated that they had attended programs for children and youth under the age of 18, with the majority having attended programs for school-age children. Just under half had attended classes or programs for adults (age 18 through 64), while smaller shares reported attending classes or programs for seniors or all ages/families (16 percent each). In terms of non-age specific programming, survey respondents most commonly reported participating in book discussions, English as a Second Language programs, and online tutoring. Percentage totals may be greater than 100 percent because participants could select more than one response. *Other includes author (n=14), garden (n=14), exercise/health (n=11), book sale (n=5), and art (n=3). Library Usage Program Hours As the chart above illustrates, patrons who visit the library more frequently are more likely to complete a survey such as this one. Three-fourths of survey respondents reported visiting the library in person a few times a month or weekly during the past year. Another 24% reported visiting the library in person monthly or a few times a year. Survey respondents also provided input about the days and times they prefer for library programs in general. Their most commonly preferred times for library programs were weekday evenings and weekend afternoons, followed by weekday afternoons. Less commonly preferred times for programming were mornings (both weekday and weekend) and weekend evenings. 50% 43% 16% 16% 9%5%3%1% 12% For youth age 18 and under For ages 18-64 For ages 65+ For all ages/ families Book discussion English as a Second Language Online tutoring Citizenship Other* 23% babies (0-2) 30% preschool (3-4) 53% school- aged (5-12) 30% teens (13-18) 42% 33% 16% 8% 1% 1% Weekly A few times per month Monthly A few times a year Yearly Book- mobile only How Often Patrons Visit the Library in Person (n=3,223) 25% 45% 30% 45% 39% 27% Weekend evenings Weekend afternoons Weekend mornings Week evenings Week afternoons Week mornings Preferred Program Hours (n=1,055) Prepared by Harder+Company for the Santa Clara County Library District 6 Facilities Percentages indicate participants who selected “Most of the time” or “Always or almost always.” For all of the positive statements about facilities, over three-fourths of survey respondents reported that they were true at least most of the time. They indicated the highest levels of agreement with statements about safety, cleanliness, and the ease of finding what they need. When asked how the library can better meet any physical or special needs, the most common responses indicated high levels of satisfaction with current facilities. For example: “I have to say that you guys are doing an EXCELLENT job. You should be very proud of the service that SCCL provides!” “The library already meets all the needs and I cannot think of any way it needs improvement.” “They have wheelchair access and also an elevator, and stairs. I think they have a lot covered.” “Great parking, large space, nearby bathrooms, audio/visual equipment.” While patron satisfaction with facilities was generally high across the board, it did vary by location. The table below shows the percentage of respondents for whom selected statements about library facilities were true most of the time, always, or almost always, with detail for each library location. Facilities: Statements True Most of the Time, Always, or Almost Always, by Location Library Free parking is available. Quiet areas are available. The building and facilities are clean. Seating/ workspaces are available. Meeting & group study rooms are available. ALL LOCATIONS 91% 89% 97% 91% 76% Campbell 92% 88% 96% 90% 64% Cupertino 72% 79% 98% 78% 61% Gilroy 97% 91% 99% 96% 92% Los Altos 92% 90% 97% 94% 77% Milpitas 90% 87% 96% 84% 75% Morgan Hill 100% 93% 99% 94% 82% Saratoga 97% 93% 99% 95% 84% Woodland 98% 89% 98% 91% 62% 98% 97% 94% 91% 91% 90% 90% 89% 85% 76% The library is a safe place Facilities are clean It is easy to find what I need Workspaces are available Free parking is available Computers operate effectively Wi-Fi is reliable Quiet areas are available Software is up to date Meeting rooms are available Never or rarely Sometimes Most of the time Always or almost always Prepared by Harder+Company for the Santa Clara County Library District 7 Facilities: Suggestions for Better Meeting Physical or Special Needs Many suggested specific improvements, such as a drive-up book return, email reminders about due dates, and more librarians to “help and supervise.” Other requests were related to expanding collections, increasing the availability of quiet rooms and group meeting spaces. With respect to study spaces, one person noted that “spots fill up really quickly on the weekends, especially group spots.” Another person asked for “More quiet areas, better separation between the noisy and quiet areas, and better control over quiet areas.” Some survey respondents also shared requests for improvements to the parking situation at specific libraries, including the following: “More parking or overflow parking for Saratoga branch.” “Campbell doesn’t have enough handicapped parking spots for the number of patrons.” “Cupertino library is running out of parking spaces, and can do with some more parking expansion.” Other feedback about library facilities was related to the availability and quality of seating, ensuring that materials are monitored regularly for repair, and technology issues and needs. Non-Patrons: Reasons for Not Using the Library in Person (n=65) Survey respondents who reported not visiting the library in person in the past year were identified as non-patrons. *Other includes just moved, Bookmobile, use another location, reason not specified, fees/policies (i.e., proving residency every 2 years); disability that prevents individual from leaving home, recent injury, emergency in family country, and purchases books. One-fourth of these respondents said they did not use the library in the past year because they didn’t have time. A smaller share indicated that they did not use the library in the past year because they access services elsewhere or they use a library outside of the SCCLD. Just over one-fourth of non-patrons (28%) reported having used remote/online library access in the past year. When asked if there are any services, programs, or improvements that would increase their likelihood of visiting the library, the most common responses were providing a venue for dancing, providing more events/activities, providing more information about online resources, and creating a disability outreach program (n=2 for each response). 25% 17%15% 11% 2% 31% I didn’t have time I get services online or elsewhere I use another library I don’t need a library Hours were not convenient Other* Prepared by Harder+Company for the Santa Clara County Library District 8 Website Ninety-two percent of survey respondents visited the website in the past 12 months. Top Reasons for Using the Website (n=2,673) When asked to indicate their top three reasons for visiting the SCCLD website, the most common responses given were to place a book on hold, to search for library materials, and to access information about library account. *Other (n>=5) includes renew materials, reserve museum passes, and purchase suggestion How Often Patrons Find What They're Looking For (n=2,673) Patron Use of “Suggest a Purchase” Function* (n=2,673) Just over 40% of patrons who reported using the SCCLD website indicated they could always or almost always find what they were looking for, and about half said that they could do so most of the time. Over 40% of respondents did not know what the “Suggest a Purchase” function was. Among those who did know what it was, just under half reported using it. Some respondents offered suggestions for improving the website experience. One person explained, “The website is hard to find things on. I would do more myself if the website was better.” Another person noted that the website could be more “user-friendly,” especially for accessing via a mobile device. 85% 74% 70% 17% 14% 8% 6% 4% 3% 3% 2% 4% Place a book on hold Search for library materials Account information Library's location/hours Library events Online research Reading recommendations Library policies Pay fines or fees Information on library Contact library staff Other* 8% 49% 42%Most of the time Always or almost always Never 0.3%Sometimes 41% 32% 27% Yes No, but I know how to use it No, I don't know what it is *enables patrons to suggest material to be added to the collection Prepared by Harder+Company for the Santa Clara County Library District 9 Collections are in good condition. Percentages indicate participants who selected “Most of the time” or “Always or almost always.” With respect to the condition of library collections, respondents indicated the highest levels of satisfaction with books and periodicals, and slightly lower levels of satisfaction with audiobooks and DVDs. One person recommended that library staff “Collect back and re-evaluate all damaged materials prior to placing them back on shelves,” and several others provided similar suggestions. Collections are available in a variety of genres. *eBooks were evaluated on having a “broad selection” Percentages indicate participants who selected “Most of the time” or “Always or almost always.” Overall, survey respondents were satisfied with the variety of genres represented in library collections. They expressed the greatest satisfaction with variety of books and periodicals, and slightly lower levels of satisfaction with the variety of audiobooks, ePeriodicals, and eBooks. Materials are available in the languages patrons prefer. *eBooks were evaluated on being available in a “variety of languages” Percentages indicate participants who selected “Most of the time” or “Always or almost always.” Respondents also weighed in on their satisfaction with the languages in which library materials are available. They expressed high satisfaction in language availability overall, particularly with regard to books, periodicals, and DVDs. Some survey respondents requested more materials in specific languages. One person suggested, “Have more Chinese books, literary works for children and adults.” Another asked for more Spanish-language books for children teenagers, and adults. Yet another survey respondent noted, “Sources of foreign materials are relatively limited, especially Vietnamese books.” 97% 94% 87% 81% Books (n=3,004) Periodicals (n=1,494) Audiobooks (n=1,390) DVDs (n=2,378) Never or rarely Sometimes Most of the time Always or almost always 97% 93% 87% 86% 81% Books (n=2,949) Periodicals (n=1,461) Audiobooks (n=1,363) ePeriodicals (n=366) eBooks* (n=872) Never or rarely Sometimes Most of the time Always or almost always 95% 92% 92% 90% 89% 81% Books (n=2,822) Periodicals (n=1,461) DVDs (n=2,244) Audiobooks (n=1,359) ePeriodicals (n=407) eBooks* (n=466) Never or rarely Sometimes Most of the time Always or almost always Collections Prepared by Harder+Company for the Santa Clara County Library District 10 The loan period for most collections is a suitable timeframe. A large majority of respondents agreed that the three-week loan period for DVDs, books, audiobooks, and eBooks was a suitable timeframe. On the other hand, a comparatively smaller share felt that the one-week loan period for feature film DVDs, periodicals, and bestseller collection books was suitable. Percent is equal to those respondents who said ‘yes’. *Indicates 1 week loan period. All other loan periods are 3 weeks. When collections are placed on hold, the waiting period is reasonable. A large majority also agreed that the waiting period for audiobooks, books, DVDs, and eBooks that are placed on hold is reasonable. Survey respondents provided additional feedback about their experiences with the current hold system. One person suggested, “Add more copies of hot items to reduce waiting time.” Another respondent noted, “On occasion I have been waiting for movies I have had on hold status and found them on the shelves at one of the libraries in the district; this is disappointing for me. I wonder if the hold system could be improved.” Borrowing eBooks is easy for most patrons. (n=913) Over 80% of survey respondents agreed that borrowing eBooks was easy. Among those who responded that it was not easy, some offered suggestions for how to make eBooks more accessible to library patrons. One person commented that the eBook software needs improvement because it is “not user friendly and not bug free.” Another person characterized the process for downloading eBooks as “very very confusing.” Yet another survey respondent suggested that librarians be trained to teach clients how to access eBooks and audiobooks. 95%94%93%87%73%67%58% DVDs (n=1,930) Books (n=2,658) Audiobooks (n=905) eBooks (n=903) Feature film DVDs* (n=1,848) Periodicals* (n=470) Bestseller Collection books* (n=2,382) 91%88%81%73% Audiobooks (n=815) Books (n=2,501) DVDs (n=1,631) eBooks (n=774) 82% Prepared by Harder+Company for the Santa Clara County Library District 11 Based on the above findings from the patron satisfaction survey, we offer the following recommendations to SCCLD staff and other stakeholders. 1. SCCLD should explore strategies for making targeted improvements to its collections, facilities, and website as follows: a. Collections. While respondents were highly satisfied with the standard 3-week loan periods for most collections, a comparatively smaller share felt that the one-week loan period for bestseller collection books was a suitable timeframe. SCCLD should explore ways to improve patron satisfaction with this loan period. The Library District may also wish to put practices into place to assess and improve the condition of audiobook and DVD collections (i.e., ensuring that they have no scratches or scuffs). Lastly, with respect to e-books, SCCLD may consider making improvement to both the genres in which they are available and the waiting period for items on hold. b. Facilities. Overall, survey respondents expressed high levels of satisfaction with library facilities, and identified the library serving as a quiet and safe space as one of the top five most important services. The availability of seating/workspaces and meeting/group study rooms rose to the top as areas of comparatively high demand among library patrons, although need and availability vary by location. SCCLD should work with libraries to ensure that they are able to assess and address patrons’ space-related needs to the best of their ability. Additionally, library staff identified several facilities-related areas in which they aspire to increase the share of patrons for whom the following statements are “always or almost always” true:  Workspaces are available (63% said always or almost always; 28% said most of the time)  Wi-Fi is reliable (61% said always or almost always; 29% said most of the time)  Quiet areas are available (61% said always or almost always; 28% said most of the time)  It is easy to find what I need (59% said always or almost always; 35% said most of the time)  Software is up to date (58% said always or almost always; 27% said most of the time) c. Website. A large majority of survey respondents (84%) reported using the library’s website to access information about the library, and 92% of respondents had accessed the website in the past year. On the other hand, just under half (42%) reported that they could always or almost always find what they were looking for on the library website, indicating an opportunity for SCCLD to improve its web presence. This includes enhancements to its “suggest a purchase” function, which just over 40% of survey respondents were not familiar with. 2. While this survey captured some initial information about patrons’ engagement with programs and classes, early conversations with SCCLD staff indicate that there may be additional questions to explore in this area. The Library District may wish to conduct a focused study about these services to learn more about the demand for specific types of program and classes at individual library locations. 3. Finally, we recommend that SCCLD conduct a follow-up survey in two to three years to track changes over time. Doing so can ensure that the Library District is able to identify areas of improvement and emerging areas of need in the years to come. Although the 2016 survey was made available in English, Spanish, Mandarin, and Vietnamese, the overwhelming majority of surveys were completed in English. With this in mind, SCCLD may also wish to employ additional strategies to reach culturally and linguistically diverse library patrons for the follow-up survey. Recommendations 1 Saratoga Library Report: November 2016 Rose Khoury, Acting Community Librarian Statistics September 2015 September 2016 October 2015 October 2016 Total Circulation 97,776 89,910 88,380 91,127 Adult/Teen Circulation 52,507 43,454 47,717 43,274 Children’s Circulation 45,269 46,456 40,664 47,853 Use of E-Book Collection (OverDrive Vendor) 2,246 2,268 Use of Downloadable Audio Books (OverDrive Vendor) 1,072 1,043 Total Number of Programs 81 84 87 78 Programs Total Attendance 2,207 2,573 2,371 2,406 New Library Cards Issued 671 376 343 216 Gate Count: Library Use 36,575 36,139 35,434 33,741 Outreach Events 1 5 5 4 Outreach Total Attendance 111 1,160 603 370 Volunteer Hours 1,479 1,407 1,614 1,572 During the month of October, Reference Librarians at Saratoga Library answered 3,921 questions! 2 Spotlight on Selected December Programs Children Opera San Jose present “Hansel and Gretel” Thursday, December 15 at 4:00 p.m. The wonderful voices of four Opera San Jose singers will enthrall the audience with their rendition of the class tale, Hansel and Gretel IOU Winter Origami Event Thursday, December 22 at 3:00 p.m. Children are invited to a free origami event featuring winter and holiday themed projects for children in grades K-8. Preschool New Year’s Gala Tuesday, December 27 at 2:00 p.m. Preschoolers and their grown-ups are invited to help us ring in the New Year. We’ll sing and dance and have a lot of fun! Make a noisemaker. Refreshments will be provided. Teens Hour of Code Wednesday, December 7 at 1:00 p.m. The Hour of Code is a global movement and Saratoga Library is participating this year on December 7. We will work on Minecraft related coding. Teens and tweens ages 11 to 18 are invited to attend. This event is taking place in the training room. Teen Study Hall December 11 and 18 from 1:00 p.m. to 5:00 p.m. Need a space to study for finals? Teens are invited to come to Saratoga Library’s study hall in the community room. Study by yourself or in groups. Adults Wreath Making Workshop Tuesday, December 6 at 7:00 p.m. You’re invited to Saratoga Library’s annual Wreath Making Workshop. Please bring wire hangers, pine cones, bows, ribbons, and ornaments to help decorate your wreath. Registration is at the adult reference desk. Understanding and Managing Medicare Benefits Workshop Friday, December 9 at 11:00 a.m. Mariaelena Lemus, Public Affairs Specialist with the Social Security Administrations will present a program on Understanding and Managing Medicare Benefits and explain how to apply for Medicare online. For additional details about events, click on “Events” at www.sccl.org. 3 4 5 Recent Programs: Photos Thank you Friends of the Saratoga Libraries for generously funding library programs and events! Literary Pumpkin Contest October 1-31 Teen Craft Afternoon November 18 Saratoga Holiday Tree Lighting and Wine Stroll November 26 6 Outreach and Class Visits NCL Philanthropy Fair November 5, 2016 Children’s Librarian, Michelle Maes visited the annual NCL Philanthropy Fair to promote library services and provide an activity for the volunteers to participate in. Saratoga Holiday Tree Lighting and Wine Stroll November 26, 2016 Library staff provided a pop-up library at the Saratoga annual event. Participants had the opportunity to spin the wheel to win a prize, register for a library card, and check out library materials. Class Visits Sacred Heart Pre-K Class November 17 Sacred Heart Pre-K students visited the library for a Thanksgiving themed storytime featuring picture books, non-fiction books and media. They also had the opportunity to browse and check out library materials. Sacred Heart First Grade and Second Grade Classes November 18 Sacred Heart 1st and 2nd grade students visited the library for a Thanksgiving themed presentation featuring picture books, non-fiction books and media. The also had the opportunity to browse and check out library materials. Argonaut School Art Exhibit at Saratoga Library From December 5 to January 3, Argonaut School will have a special art display in the children’s room. 7 Virtual Library Resource: Ready Rosie Ready Rosie is an exciting new resource for parents of children ages 0-6 years. With just a click, parents can see videos and gain insight on how to best share information and develop early literacy skills for little ones. The first five years are important for the development of a child's brain. Early experiences provide the basis for the brain development and functioning, which has a direct impact on how children develop learning skills as well as social and emotional abilities. Saratoga Library: Art on Display in September and October Now exhibiting in the lobby through January are Harvey Gold, photographer and Rachel Tirosh, mixed-media art. Mr. Gold a long-time amateur photographer shares a variety of digital images including travel, event, portrait, sports and nature photography. The images have not been altered from the original composition. Ms. Tirosh is a self-taught artist who creates abstract non-representational mixed media art using a layering technique and ordinary materials to transform images into 3D texture on the canvas. - Betsy White, Librarian Newsletter Subscribe to the Library Newsletter: http://www.sccl.org/About/Library-News/Newsletter Friends report for the December 13th Library Commission meeting: 1. Friends Café Bookstore Renovation at the Saratoga Library - On October 18th, the Friends, in conjunction with the Saratoga Library, began installation of our new and expanded Friends Café Bookstore. With the addition of 15 new book shelf units, the Friends are able to more than quadruple book-for-sale inventory in the café. We are offering the same gently used books at great prices as are for sale at our primary book store, The Book-Go-Round, located in downtown Saratoga. With the larger quantity of books available, the Friends are envisioning this will be a "go-to" bookstore for our library patrons and community. Stop in and take a look! 2. Take A Child To A Bookstore Day - On December 3rd, the Friends celebrated the annual national Take A Child To A Bookstore Day for the first time. The event celebrates neighborhood bookstores and the love of reading. The full day of events at both our bookstore locations included free Friends bookmarks, the announcement of the winner of our name-the-Friends-bear mascot contest, a raffle, treats, and a special visit from Darth Vader who challenged all comers to a light-saber duel contest and was available for photos. 3. Friends Mascot "Buddy Bear" - The Friends have introduced our mascot to the children's community. "Buddy Bear", a 3-1/2-foot-tall teddy bear wearing a Friends T-shirt and baseball cap, is currently sitting at a computer in the children's library, and will be circulating through our book stores as well. 4. Friends Bookmarks - Designed for Take A Child to a Bookstore Day, we are now offering these bookmarks to all for free at the Saratoga Library and Book-Go-Round, while supplies last. There are two versions, one for children and one general. Both include the locations and hours of our bookstores, as well as a photo of the Book-Go-Round, for easy reference. 5. Retail Operations Manager Turnover - The Board of Directors has appointed Kristin Gragnola to the position of Retail Operations Manager effective January 1, 2017. Bobbi Stek, who has served in the role since June, 2013, will become manager of the Butter Paddle in Los Gatos. Kristin comes to the position with an extensive background of over 20 years of community service, leadership, and volunteerism within the Saratoga community, including president of Saratoga High PTSO and Redwood PTA, Saratoga High Foundation, Girl Scouts, Kiwanis Club, and Bible Study Fellowship. We are fortunate to have her in this role and looking forward to her leadership. The Friends of the Saratoga Libraries Board of Directors wish all a very happy holiday season! Respectfully Submitted, Lisa Finley CITY OF SARATOGA Memorandum To: Library Commission From: Crystal Bothelio, City Clerk/Assistant to the City Manager Date: December 13, 2016 Subject: Commission Report A Celebration of Place – October 27 On October 27, the City, Montalvo Arts Center, and the Saratoga Library celebrated the installation of PLACE outside of the Saratoga Library Community Room. The artwork is on loan to the City from Montalvo for a 1-year period and is comprised of five spate letters that spell the word, place. The artist who created PLACE, Steven Simon, hoped the piece would inspire contemplation of the many contexts and uses of the word, place. Saratoga Tree Lighting & Celebration of Light On November 26, the City held the Saratoga Tree Lighting and Celebration of Light. The event included an interfaith celebration that brought many different segments of the Saratoga community together. Event activities included a performance by Marshall Lane Elementary School, a chanting group from Saratoga Hindu Temple, remarks from representatives of different faith-based groups in Saratoga, and lighting of different symbols of light. Council Reorganization – December 15 The Saratoga City Council Reorganization will be held on Thursday, December 15, at 7 p.m. in the Civic Theater at Saratoga City Hall, 13777 Fruitvale Avenue. During the Reorganization, Council Member Elect Manny Cappello and Council Member Elect Howard Miller will be sworn into office. The City Council will also select a new Mayor and Vice Mayor. A short reception will be held in the lobby of the Civic Theater following the Reorganization. Light refreshments will be served. Village Policy Update Study Sessions The City of Saratoga Planning Commission and staff are developing and vetting updated Village development and land use policy addressing the areas of Village Vision, Parking & Circulation, Village Design & Character, and Opportunity Sites. Village Policy Update Study Sessions are scheduled for the following dates: December 13, 2016 January 10, 2017 February 21, 2017 March 14, 2017 April 11, 2017 May 9, 2017 June 20, 2017 July 11, 2017 August 8, 2017 September 12, 2017 For more information, visit www.saratogavillageplan.org Crime Prevention & Neighborhood Watch In the past few months, the City has been proactively working to reduce crime through a variety of strategies. In November, the City Council adopted a locking mailbox ordinance – making Saratoga the first city in California to proactively address mail theft by requiring locking mailboxes for new homes. In addition to these efforts, the City Council recently established an annual Neighborhood Watch Grant Program and formed more than 30 Neighborhood Watch groups. Visit http://bit.ly/2eLElfk to view a joint press release from the City and Sheriff’s Office. You can also find a map of Neighborhood Watch groups and an online forum for Neighborhood Watch members on the City’s website at www.saratoga.ca.us/stayingsafe