HomeMy WebLinkAbout02-28-2017 Library Commission Agenda PacketSaratoga Library Commission Agenda - Page 1 of 2
Saratoga Library Commission
Regular Meeting
Agenda
Date: Tuesday, February 28, 2017
Time: 7:00 p.m.
Location: Saratoga Library/Community Room
13650 Saratoga Avenue
Saratoga, CA 95070
Call to Order
Roll Call
Oral Communications on Non-Agendized Items
Any member of the public may address the Library Commission for up to three (3) minutes on matters not on the
Agenda. The law generally prohibits the Library Commission from discussing or taking action on such items. The
Library Commission may choose to place the topic on a future agenda.
Approval of Minutes
Draft minutes for the December 13, 2016 Regular Meeting
Agenda Items
1. Library District Survey Results
Summary: The Santa Clara County Library District conducted a district-wide survey.
The results were presented at the December 2016 Library Commission Meeting.
Subsequently, the Commission agreed to schedule discussion of the results specific to
Saratoga Library at a future meeting.
Action: Receive and consider survey results.
2. West Valley College Partnership
Summary: One of the Commission’s work plan items is to identify opportunities to
partner with West Valley College. The Library Commission Subcommittee working on
the effort requested time on the February 2017 agenda to provide an update on the efforts
to partner with West Valley College.
Action: Receive update and consider collaboration opportunities.
3. Technology Events/3D Printing
Summary: One of the Commission’s work plan items includes holding technology
events, such as 3D printing, to promote information sharing with the Library.
Saratoga Library Commission Agenda - Page 2 of 2
Action: Consider technology/3D printing events.
4. Community News & Trends
Summary: Share news and trends within the community.
Reports
1. Nancy Howe, Santa Clara County Librarian
2. Michael Eitner, Saratoga Community Librarian
3. Lisa Finley, Friends of the Saratoga Libraries
4. Claire Campodonico, Library Commission Chair
5. Crystal Bothelio, City of Saratoga
Agenda Items for Next Meeting – April 25, 2017
Adjournment
Certificate of Posting of the Agenda, Distribution of Agenda Packet, & Compliance with Americans
with Disabilities Act
I, Crystal Bothelio, City Clerk for the City of Saratoga, declare that the foregoing agenda for the meeting
of the Library Commission was posted and available for review on February 22, 2017 at the City of
Saratoga, 13777 Fruitvale Avenue, Saratoga, CA 95070 and on the City's website at www.saratoga.ca.us.
Signed this 22nd day of February 2017 at Saratoga, California.
Crystal Bothelio, City Clerk
In accordance with the Ralph M. Brown Act, copies of the staff reports and other materials provided to
the Library Commission by City staff in connection with this agenda are available at the office of the City
Clerk at 13777 Fruitvale Avenue, Saratoga, CA 95070. Any materials distributed by staff after the posting
of the agenda are made available for public review at the office of the City Clerk at the time they are
distributed to the City Council.
In compliance with the Americans with Disabilities Act, if you need assistance to participate in this
meeting, please contact the City Clerk at 408.868.1269. Notification 24 hours prior to the meeting will
enable the City to make reasonable arrangements to ensure accessibility to this meeting. [28 CFR 5.102-
35.104 ADA title II]
Saratoga Library Commission Minutes - Page 1 of 4
Minutes
Saratoga Library Commission
Regular Meeting
December 13, 2016
Call to Order: Chair Claire Campodonico called the meeting to order at 7:00 p.m.
Roll Call
Present: Chair Claire Campodonico, Vice Chair Karen Burley, Commissioner Carol
Barmeier, Flora Hoffman, Anandi Krishnamurthy
Absent: None
Also Present: Nancy Howe, Rose Khoury, Lisa Finley, Terrie Creamer, Crystal Bothelio
Oral Communications on Non-Agendized Items: None
Approval of Minutes: Draft minutes for the October 25, 2016 Regular Meeting
CAMPODONICO/BURLEY MOVED TO APPROVE THE DRAFT MINUTES FOR THE
OCTOBER 25, 2016 REGULAR MEETING. MOTION PASSED. AYES: CAMPODONICO,
BURLEY, BARMEIER, HOFFMAN, KRISHNAMURTHY. NOES: NONE. ABSTAIN: NONE.
ABSENT: NONE.
Agenda Items
1. Library Commission 2017 Work Plan
Summary: Once a year, the Commission presents its proposed work plan to the City
Council for consideration and approval.
Action: Review the work plan and provide updates as needed.
HOFFMAN/KRISHNAMURTHY MOVED TO MAKE THE FOLLOWING UPDATES
TO THE LIBRARY COMMISSION WORK PLAN:
AMEND KEY POINT 2 TO, CONSIDER DATA OF COUNTYWIDE SURVEY
RELATING TO SARATOGA LIBRARY AND MAKE RECOMMENDATIONS;
ADD KEY POINT 6, HELP INCREASE THE NUMBER OF RESIDENTS WITH
LIBRARY CARDS;
AMEND POINT B UNDER INFORMATION SHARING WITH THE LIBRARY
TO, SUPPORT AND PROMOTE TRIVIA NIGHT EVENTS;
AMEND POINT B UNDER INFORMATION SHARING WITH THE LIBRARY
TO, PROVIDE RECOMMENDATIONS TO LIBRARY STAFF AT MEETINGS.
THIS WOULD INCLUDE UPCOMING EVENTS TO PROMOTE THE
LIBRARY, NEW TRENDS, AND INTERESTS, ETC.;
STRIKE POINT D UNDER INFORMATION SHARING WITH THE LIBRARY,
POINTS A, B, AND E UNDER INFORMATION SHARING WITH THE
PUBLIC;
Saratoga Library Commission Minutes - Page 2 of 4
AMEND POINT A UNDER SURVEY TO, ANALYZE SURVEY RESULT DATA
FOR SARATOGA LIBRARY AND PROVIDE RECOMMENDATION TO THE
LIBRARY DISTRICT AS APPROPRIATE;
AMEND POINT A UNDER INTERIOR SPACE BUDGET TO, PROVIDE
RECOMMENDATIONS BASED ON SURVEY RESULTS REGARDING THE
$200,000 INTERIOR SPACE BUDGET (I.E., WHAT’S A GREAT FIT FOR THE
COMMUNITY?);
ADD NEW TOPIC IN DETAIL, LIBRARY CARD MEMBERSHIP WITH THE
FOLLOWING POINTS:
a. RECOMMEND OPPORTUNITIES TO REACH THE TARGET TO ISSUE
LIBRARY CARDS TO AT LEAST 85% SARATOGA AND MONTE
SERENO’S POPULATION
MOTION PASSED. AYES: CAMPODONICO, BURLEY, BARMEIER, HOFFMAN,
KRISHNAMURTHY. NOES: NONE. ABSTAIN: NONE. ABSENT: NONE.
2. Library District Survey Results
Summary: The Santa Clara County Library District conducted a district-wide survey.
Action: Receive survey results.
County Librarian Nancy Howe presented the results of the Library District survey. She
discussed some of the changes that are planned as a result of the survey.
Vice Chair recommended making events more prominent on the Saratoga Library page.
Commission Hoffman requested a future agenda item to review the survey data specific
to Saratoga Library.
Commissioner Barmeier agreed that Saratoga specific information would be helpful,
especially if the Commission is planning to make a recommendation on interior space
recommendations and use of the $200,000 interior space funds.
3. Introduction of Santa Clara County Library District Foundation
Summary: The mission of the Santa Clara County Library District Foundation is to raise
funds to support the Santa Clara County Library District which serves the communities
of Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Milpitas, Monte Sereno,
Morgan Hill, Saratoga and the unincorporated areas of Santa Clara County. Funding
supports district-wide services such as bookmobile services, the Reading Program,
innovation, and works to extend services to underserved areas.
Action: Receive introduction to the Santa Clara County Library District Foundation.
Terrier Creamer provided an introduction to the Santa Clara County Library District
Foundation to the Commission. She provided information about some of the
Foundation’s objectives and goals.
4. Community News & Trends
Summary: Share news and trends within the community.
Saratoga Library Commission Minutes - Page 3 of 4
Commissioner Barmeier suggested tabling at the Blossom Festival on March 19.
Lisa Finley noted that the Friends typically sell children’s books outside of the Warner
Hutton House as part of the Blossom Festival and the books sell very well.
County Librarian Nancy Howe welcomed recommendations for tabling and use of the
bookmobile at community events.
Commissioner Barmeier wondered if there would be ways to integrate programs related
to trees as a connection to the Blossom Festival of the City’s 2020 by 2020 tree planting
challenge.
Vice Chair Burley expressed interest in programming related to the drought and
gardening. She also suggested engaging the public with trivia type games while tabling.
Commissioner Hoffman suggested a literary themed book club or battle of the book
clubs based on literature. She also proposed a training on how to use electronic book
devices to access Library materials. She suggested a program on fake news might
generate interest as well and be a good way to promote the Library’s access to the New
York Times.
Reports
1. Nancy Howe, Santa Clara County Librarian
Allison Lew has been promoted to Services Manager for Public Technology. The District
is conducting a national recruitment to fill the Community Librarian position.
Additionally, the lineup for Silicon Valley Reads 2017 has been announced.
2. Rose Khoury, Acting Saratoga Community Librarian
West Valley College’s Emergency Coordinator recently approached the Library
regarding their emergency alert notification system. The Library was invited to be part of
the alert notifications. Opera San Jose will be visiting the Library and there will be a
hobby series workshop on January 7 on virtual reality. The Battle of the Books was very
successful with 20 teams competing.
3. Lisa Finley, Friends of the Saratoga Libraries
The Friend Café and Bookstore renovation is underway and a grand opening celebration
is being planned. There is an updated Brick, Tile, and Book Spine brochure available. The
Friends now have a new mascot, Buddy Bear, along with new bookmarks featuring
Buddy Bear. There will also be a change in the Retail Operations Manager position.
4. Claire Campodonico, Library Commission Chair
No report
Saratoga Library Commission Minutes - Page 4 of 4
5. Crystal Bothelio, City of Saratoga
The City celebrated the installation of PLACE at Saratoga Library in October.
Additionally, the City Council Reorganization will be held on December 15.
Commissioners are welcome to attend.
Vice Chair Burley shared that she and Commissioner Barmeier met with the West Valley
College Librarians. They expressed interest in collaborating, but requested more
information and recommended continuing discussions after the College’s winter break.
Agenda Items for Next Meeting – February 28, 2017
- West Valley College Partnership Opportunities
ADJOURNMENT
Chair Campodonico adjourned the meeting at 8:59 pm.
Minutes respectfully submitted:
Crystal Bothelio, City Clerk/Asst. to the City Manager
City of Saratoga
Santa Clara County Library District
Patron Satisfaction Survey Databook
August 3, 2016
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 2
Introduction & Contents
This databook summarizes the preliminary results from surveys administered to Santa Clara County Library District patrons. Surveys were administered
online and as hard copies, and were available in English, Spanish, Mandarin, and Vietnamese. A total of 3,454 surveys were fully or partially completed
across the eight library locations, the bookmobile, and people who had not visited the library in the past year (referred to as “non-patrons” here). Table 1
on the following page presents the number of surveys received from each library location, as well as the breakout by survey language. The survey asked
participants about themselves, how they use the library, library facilities, and library services and programs, and included three questions specifically for
non-patrons.
This databook is organized into five sections:
A. Respondent Characteristics 4
B. How Patrons Use the Library 7
C. Facilities 15
D. Services and Programs 19
E. Non-Patrons 46
Notes:
Surveys with at least one response were included in the analysis. Therefore totals vary across questions as not all respondents answered every
question.
Due to the large number of surveys, responses to open-ended questions are grouped into themes and include frequencies and representative quotes for
each theme.
Percentage totals may be greater than 100 percent due to rounding or survey items where participants could select more than one response.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 3
Table 1. Surveys Received per Library Location
Library Location
Total Number
of Surveys
Received
English Mandarin Spanish Vietnamese
Saratoga (SA) 646 644 1 1 -
Los Altos (LA) 544 530 12 2 -
Cupertino (CU) 526 517 9 - -
Milpitas (MI) 448 425 22 - 1
Campbell (CA) 387 386 - 1 -
Morgan Hill (MH) 277 259 17 - 1
Gilroy (GI) 249 249 - - -
Woodland (WO) 99 99 - - -
Non-Patrons (NP) 83 81 2 - -
Bookmobile (BKM) 51 50 - 1 -
Unspecified 77 77 - - -
TOTAL 3387 3317 63 5 2
2,853 online surveys
534 paper surveys
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 4
A. Respondent Characteristics
Exhibit A1: Age, as percent of total
SCCLD
(n= 2935)
CA
(n= 346)
CU
(n= 444)
GI
(n= 239)
LA
(n= 487)
MI
(n= 385)
MH
(n= 252)
SA
(n= 588)
WO
(n= 88)
BKM
(n= 49)
NP
(n= 57)
Under 18 years 11 4 22 5 14 13 6 10 10 4 4
18-29 years 8 8 8 8 5 15 10 6 3 - 9
30-39 years 13 20 15 13 12 20 13 7 8 - 7
40-59 years 35 36 39 35 31 32 32 38 40 18 44
60-64 years 9 9 6 12 13 5 12 9 7 4 14
65-75 years 16 17 7 23 19 11 21 18 22 22 14
Over 75 years 8 6 3 5 8 3 7 12 10 51 9
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 5
Exhibit A2: Race/Ethnicity, as percent of total*
SCCLD
(n= 2994)
CA
(n= 347)
CU
(n= 458)
GI
(n= 241)
LA
(n= 493)
MI
(n= 398)
MH
(n= 256)
SA
(n= 602)
WO
(n= 93)
BKM
(n= 48)
NP
(n= 58)
White 54 73 29 67 63 23 76 57 59 79 70
Asian 38 19 65 7 32 72 12 38 39 8 21
Hispanic/Latino 7 6 3 25 3 6 13 3 2 10 7
African American 1 1 0.4 1 1 1 1 1 - - -
American Indian/Alaska
Native 1 0.3 1 2 0.4 1 1 1 1 - -
Native Hawaiian/Pacific
Islander 1 1 0.4 0.4 1 2 1 0.2 1 - 5
Other** 4 4 6 5 4 2 5 5 3 2 3
*Percentage totals may be greater than 100 percent due because participants could select more than one response.
**Other includes Multi-racial/Multi-ethnic (n=21); Indian (n=19); Cantonese (n=13), Middle Eastern (n=9); European (n=8); South Asian (n=6); American (n=6); and Australian,
Burmese, Bosnian, Egyptian, Filipino, Greek, Iranian, Persian, Sicilian, Taiwanese (n<5 for all)
Exhibit A3: Primary Language, as percent of total
SCCLD
(n= 3031)
CA
(n= 351)
CU
(n= 462)
GI
(n= 243)
LA
(n= 498)
MI
(n= 408)
MH
(n= 260)
SA
(n= 611)
WO
(n= 91)
BKM
(n= 49)
NP
(n= 58)
English 87 93 82 93 88 71 95 90 93 94 91
Mandarin 5 2 7 - 5 14 1 6 2 - 5
Spanish 1 1 0.4 7 1 1 2 1 - 4 2
Vietnamese 1 0.3 0.4 - 0.2 4 1 0.3 - - -
Other** 5 4 10 - 6 10 2 4 4 2 2
**Other includes Tamil (n=13); Cantonese (n=12); Korean (n=11); Russian (n=10); Japanese (n=10); Telugu (n=9); Hindi (n=9); Other Indian (n=8); Chinese (n=7); Farsi (n=6);
French (n=6); German (n=5); Marathi (n=5); Tagalog (n=5); and American Sign, Bosnian, Burmese, Croatian, Czech, Dutch, Hebrew, Indonesian, Italian, Persian, Polish,
Portuguese Swahili , Serbian, Slovenian, Taiwanese, Tajik, Tigrigna/Amharic, Ukrainian (n<5 for all)
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 6
Exhibit A4: Preferred Language for Library Materials, as percent of total*
SCCLD
(n= 3038)
CA
(n= 353)
CU
(n= 466)
GI
(n= 242)
LA
(n= 498)
MI
(n= 407)
MH
(n= 259)
SA
(n= 612)
WO
(n= 94)
BKM
(n= 49)
NP
(n= 58)
English 98 99 97 99 99 94 100 99 100 98 97
Mandarin 7 2 12 1 5 17 1 7 4 - 5
Spanish 3 2 2 7 4 2 3 1 - 2 3
Vietnamese 1 - 1 - 1 4 - 0.3 - - 2
Other** 6 4 9 1 7 8 2 4 4 4 5
*Percentage totals may be greater than 100 percent due because participants could select more than one response.
**Other includes Multiple languages (n=27); Japanese (n=26); Hindi (n=25); French (n=23); Korean (n=14); German (n=12); Other Indian (n=11); Cantonese (n=10); Italian
(n=9); Russian (n=7); Tamil (n=7); Telugu (n=6); Chinese (n=6); Farsi (n=6); Gujarati (n=5); and Arabic, Croatian, Dutch, Finnish, Hebrew, Portuguese, Swedish, Tagalog, Thai,
Ukrainian (n<5 for all)
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 7
B. How Patrons Use the Library
Exhibit B1: Have you visited a Santa Clara County Public Library in the past 12 months? (As percent of total)
SCCLD
(n= 3384)
Yes 98
No 2
Exhibit B2: Have you used the BOOKMOBILE in the past 12 months? (As percent of total)
SCCLD
(n= 3221)
CA
(n= 387)
CU
(n= 526)
GI
(n= 248)
LA
(n= 543)
MI
(n= 447)
MH
(n= 277)
SA
(n= 646)
WO
(n= 99)
BKM
(n= 48)
Yes 7 4 7 5 5 8 4 4 5 100
No 93 96 93 95 95 92 96 96 95 -
Exhibit B3: Have you accessed the library REMOTELY (from a computer) in the past 12 months? (As percent of total)
SCCLD
(n= 3223)
CA
(n= 387)
CU
(n= 526)
GI
(n= 248)
LA
(n= 543)
MI
(n= 448)
MH
(n= 277)
SA
(n= 646)
WO
(n= 99)
BKM
(n= 49)
Yes 87 89 92 83 85 84 92 88 96 53
No 13 11 8 17 15 16 8 12 4 47
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 8
Exhibit B4: How often do you typically visit the library in person? (As percent of total)
SCCLD
(n= 3223)
CA
(n= 387)
CU
(n= 526)
GI
(n= 248)
LA
(n= 543)
MI
(n= 448)
MH
(n= 277)
SA
(n= 646)
WO
(n= 99)
BKM
(n= 49)
At least once a week 42 39 43 38 50 39 41 42 37 10
Once every two to three
weeks 33 32 32 32 32 32 33 33 41 35
About once a month 16 18 18 19 13 18 13 14 16 6
A few times a year 8 9 6 11 4 10 12 9 4 18
About once a year 1 2 1 0.4 0.4 2 1 1 1 2
I never visit the library in-
person because I use the
Bookmobile
1 - - - 0.2 - - 0.2 - 29
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 9
Exhibit B5: How do you usually access information about the library? (As percent of total)
SCCLD
(n= 3236)
The library’s online calendar and/or website 84
Posted flyers 22
Library staff/telephone 18
Word of mouth 15
SCCLD e-newsletter 12
Local papers 12
Social media (e.g. Facebook) 8
Parks and Rec guides 3
Community Patch 2
Bus ads 0.4
Other** 5
**Other includes in-person (n=44); Friends of the Library (n=20); app (n=17); does not access information about the library (n=8); catalog (n=6); email (n=6); school (n=5);
computer, not specified (n=5)
Exhibit B6: Which library have you visited most often in the past 12 months? (As percent of total)
Campbell Cupertino Gilroy Los Altos Milpitas Morgan
Hill Saratoga Woodland Book
Mobile
SCCLD (n= 3227) 12 16 8 17 14 9 20 3 2
Those who did not use the library’s online calendar and/or website
(n=515) reported accessing information from the following sources:
Posted flyers: 35 percent
Word of mouth: 32 percent
Library staff/telephone: 28 percent
Local papers: 25 percent
SCCLD e-newsletter: 15 percent
Social media (e.g. Facebook): 11 percent
Parks and Rec guides: 5 percent
Community Patch: 4 percent
Bus ads: 0.4 percent
Other: 16 percent; includes in-person (n=21); Friends of the
Library (n=8); app (n=4); catalog (n=4)
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 10
Exhibit B7: Which of the following days and times would you use the library if it were to expand its hours? (As percent of total)
Campbell Percent
(n= 368)
Sun 9am-noon 31
Sun noon-6pm 59
Mon 8am-10am 12
Mon 10am-1pm 31
Tues 8am-10am 8
Tues 10am-1pm 25
Wed 8am-10am 7
Thurs 8am-10am 8
Thurs 6pm-9pm* (n=150) 35
Fri 6pm-9pm 35
Sat 6pm-9pm 33
*Subset of respondents provided input on Thursday evening hours.
Cupertino Percent
(n= 497)
Sun 9am-noon 53
Mon 8am-10am 15
Tues 8am-10am 16
Wed 8am-10am 16
Thurs 8am-10am 16
Fri 6pm-9pm 53
Sat 6pm-9pm 63
Gilroy
Percent
(n= 237)
Sun 9am-noon 24
Sun noon-6pm 48
Mon 8am-10am 13
Mon 10am-1pm 41
Tues 8am-10am 14
Tues 10am-1pm 39
Wed 8am-10am 16
Wed 10am-1pm 37
Thurs 8am-10am 18
Thurs 6pm-9pm* (n=158) 31
Fri 6pm-9pm 33
Sat 6pm-9pm 36
*Subset of respondents provided input on Thursday evening hours.
Los Altos Percent
(n= 495)
Sun 9am-noon 48
Mon 8am-10am 22
Tues 8am-10am 20
Wed 8am-10am 23
Thurs 8am-10am 19
Fri 6pm-9pm 54
Sat 6pm-9pm 48
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 11
Milpitas Percent
(n= 422)
Sun 9am-noon 43
Mon 8am-10am 13
Mon 10am-1pm 29
Tues 8am-10am 11
Tues 10am-1pm 31
Wed 8am-10am 11
Wed 10am-1pm 30
Thurs 8am-10am 12
Thurs 6pm-9pm* (n=263) 33
Fri 6pm-9pm 51
Sat 6pm-9pm 56
*Subset of respondents provided input on Thursday evening hours.
Morgan Hill Percent
(n= 268)
Sun 9am-noon 24
Sun noon-6pm 53
Mon 8am-10am 12
Mon 10am-1pm 39
Tues 8am-10am 13
Tues 10am-1pm 36
Wed 8am-10am 11
Wed 10am-1pm 35
Thurs 8am-10am 11
Thurs 6pm-9pm* (n=123) 27
Fri 6pm-9pm 38
Sat 6pm-9pm 34
*Subset of respondents provided input on Thursday evening hours.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 12
Saratoga Percent
(n= 614)
Sun 9am-1pm 43
Mon 8am-10am 13
Mon 10am-1pm 43
Tues 8am-10am 12
Tues 10am-1pm 38
Wed 8am-10am 13
Wed 6pm-9pm* (n=26) 27
Thurs 8am-10am 11
Thurs 6pm-9pm* (n=362) 32
Fri 6pm-9pm 38
Sat 6pm-9pm 36
*Subset of respondents provided input on Wednesday & Thursday
evening hours.
Woodland Percent
(n= 88)
Sun 9am-noon 32
Sun noon-6pm 77
Mon 8am-11am 16
Mon 10am-1pm 14
Tues 8am-11am 17
Wed 8am-11am 14
Thurs 8am-11am 15
Thurs 5pm-9pm 25
Fri 5pm-9pm 39
Sat 5pm-9pm 35
Exhibit B8: Have you visited a library in person in the last 12 months? (As percent of total)
SCCLD
(n= 3202)
CA
(n= 383)
CU
(n= 520)
GI
(n= 248)
LA
(n= 543)
MI
(n= 441)
MH
(n= 273)
SA
(n= 644)
WO
(n= 99)
BKM
(n= 51)
Yes 99 100 100 99 99 99 100 100 100 73
No 1 - 0.2 1 1 1 0.4 - - 28
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 13
Exhibit B9: Have you used the Santa Clara County Library District website in the last 12 months? (As percent of total)
SCCLD
(n= 2907)
Yes 92
No 8
Exhibit B10: What are the top 3 reasons you use the Santa Clara County Library District website? (As percent of total)
SCCLD
(n= 2673)*
To place a book on hold 85
To search for library materials 74
For information about my account 70
For the library’s location and hours of operation 17
To view the library’s events 14
To use online research materials/databases 8
To get reading recommendations 6
To pay fines or fees 3
For information about the library services (e.g. ESL, citizenship, and literacy) 3
To contact library staff 2
To get library policies 0.4
Other** 4
*Percentage totals may be greater than 100 percent due because participants could select more than one response.
**Other includes renew materials (n=39); check-out/browse e-books (n=24); check-out/browse audiobooks (n=11); reserve museum passes (n=5); purchase suggestions (n=5); and
get tickets to local venues, access music and movies, DVD recommendations, browse online periodicals, to see if the library has certain book(s) available, to reserve DVDs (n<5 for
all)
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 14
Exhibit B11: How often can you find what you are looking for when you use the library’s website? (As percent of total)
SCCLD
(n= 2673)
Never or rarely 0.3
Sometimes 8
Most of the time 49
Always or almost always 42
Exhibit B12: Have you used the ‘suggest a purchase’ webpage on the library’s website (where you can recommend a title for the library’s
collection)? (As percent of total)
SCCLD
(n= 2673)
Yes 27
No, but I know how to use it 32
No, I don’t know what this is or why I would use it 41
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 15
C. Facilities
Exhibit C1: Please indicate how often the following statements are true for you when visiting the library.1
Exhibit C1a: Free parking is available. (As percent of total)
SCCLD
(n= 3091)
CA
(n= 367)
CU
(n= 495)
GI
(n= 243)
LA
(n= 519)
MI
(n= 427)
MH
(n= 271)
SA
(n= 638)
WO
(n= 99)
Never or rarely 2 2 6 - 0.4 2 - 0.6 1
Sometimes 8 6 23 3 8 8 0.4 3 1
Most of the time 20 26 34 10 22 20 10 15 9
Always or almost always 71 66 38 87 70 70 90 82 89
Exhibit C1b: Quiet areas are available. (As percent of total)
SCCLD
(n= 2873)
CA
(n= 337)
CU
(n= 457)
GI
(n= 240)
LA
(n= 476)
MI
(n= 392)
MH
(n= 258)
SA
(n= 592)
WO
(n= 93)
Never or rarely 2 2 5 1 2 2 1 2 1
Sometimes 9 10 16 8 8 12 5 5 10
Most of the time 28 28 37 24 27 34 23 24 18
Always or almost always 61 60 42 67 63 53 70 69 71
1 SCCLD data in the Facilities section include respondents who identified the Bookmobile as the library location they visited most often in the past 12 months.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 16
Exhibit C1c: The building and facilities are clean. (As percent of total)
SCCLD
(n= 3125)
CA
(n= 373)
CU
(n= 508)
GI
(n= 244)
LA
(n= 529)
MI
(n= 428)
MH
(n= 271)
SA
(n= 636)
WO
(n= 99)
Never or rarely 1 1 0.2 0.4 0.4 1 - 1 1
Sometimes 2 2 3 1 2 4 1 1 1
Most of the time 16 20 21 18 16 22 7 12 5
Always or almost always 81 76 77 81 81 74 92 87 93
Exhibit C1d: The library is a safe place to visit. (As percent of total)
SCCLD
(n= 3113)
CA
(n= 371)
CU
(n= 507)
GI
(n= 245)
LA
(n= 528)
MI
(n= 427)
MH
(n= 267)
SA
(n= 633)
WO
(n= 99)
Never or rarely 0.2 1 0.4 - 0.2 - - - 1
Sometimes 2 2 1 3 1 2 0.7 1 1
Most of the time 9 12 10 15 6 15 6 6 1
Always or almost always 89 85 88 82 93 82 93 93 97
Exhibit C1e: Seating/workspaces are available. (As percent of total)
SCCLD
(n= 2914)
CA
(n= 342)
CU
(n= 467)
GI
(n= 240)
LA
(n= 498)
MI
(n= 400)
MH
(n= 250)
SA
(n= 595)
WO
(n= 94)
Never or rarely 1 1 4 0.4 1 1 0.4 1 1
Sometimes 9 10 17 3 5 15 5 4 7
Most of the time 28 31 39 20 25 34 19 22 19
Always or almost always 63 59 39 76 69 50 75 73 72
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 17
Exhibit C1f: Meeting & group study rooms are available. (As percent of total)
SCCLD
(n= 1715)
CA
(n= 138)
CU
(n= 288)
GI
(n= 177)
LA
(n= 273)
MI
(n= 255)
MH
(n= 166)
SA
(n= 370)
WO
(n= 34)
Never or rarely 8 23 12 3 10 3 6 5 27
Sometimes 16 14 26 6 13 23 12 11 12
Most of the time 28 23 35 22 29 31 24 29 21
Always or almost always 48 41 26 70 48 44 58 55 41
Exhibit C1g: It is easy to find what I need. (As percent of total)
SCCLD
(n= 3118)
CA
(n= 375)
CU
(n= 506)
GI
(n= 246)
LA
(n= 529)
MI
(n= 421)
MH
(n= 271)
SA
(n= 635)
WO
(n= 99)
Never or rarely 1 1 1 0.4 1 1 0.4 0.3 1
Sometimes 6 4 10 5 6 10 4 4 6
Most of the time 35 31 46 29 33 41 30 31 30
Always or almost always 59 65 43 65 61 49 66 65 63
Exhibit C1h: Wi-Fi is reliable. (As percent of total)
SCCLD
(n= 1782)
CA
(n= 180)
CU
(n= 345)
GI
(n= 145)
LA
(n= 299)
MI
(n= 285)
MH
(n= 138)
SA
(n= 347)
WO
(n= 34)
Never or rarely 3 2 6 1 3 1 1 4 -
Sometimes 8 10 13 4 8 7 4 4 9
Most of the time 29 24 33 23 30 33 25 27 24
Always or almost always 61 63 49 71 59 58 70 65 68
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 18
Exhibit C1i: Computer software is up-to-date (e.g. antivirus software, Excel, Word). (As percent of total)
SCCLD
(n= 1085)
CA
(n= 116)
CU
(n= 199)
GI
(n= 110)
LA
(n= 180)
MI
(n= 165)
MH
(n= 81)
SA
(n= 200)
WO
(n= 27)
Never or rarely 5 7 6 6 4 4 4 5 7
Sometimes 11 12 19 6 12 7 6 7 15
Most of the time 27 24 32 17 26 35 22 28 7
Always or almost always 58 57 44 72 58 53 68 61 70
Exhibit C1j: Computers operate effectively (e.g. devices are fast, buttons are intact). (As percent of total)
SCCLD
(n= 1821)
CA
(n= 201)
CU
(n= 337)
GI
(n= 135)
LA
(n= 338)
MI
(n= 252)
MH
(n= 141)
SA
(n= 360)
WO
(n= 45)
Never or rarely 2 2 3 3 3 2 1 2 2
Sometimes 8 7 9 4 10 10 5 6 4
Most of the time 27 25 38 22 25 31 19 26 20
Always or almost always 63 67 51 71 63 58 75 67 73
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 19
D. Services and Programs
Exhibit D1: What five library services are the most important to you? (As percent of total*)
SCCLD
(n= 3162)
CA
(n= 376)
CU
(n= 511)
GI
(n= 248)
LA
(n= 536)
MI
(n= 434)
MH
(n= 270)
SA
(n= 637)
WO
(n= 99)
BKM
(n= 51)
Books 92 91 93 88 94 88 95 93 98 88
DVDs 54 56 52 46 63 51 52 52 51 35
Library website 46 47 51 40 43 43 48 48 62 28
As a quiet and safe place 37 28 42 41 37 43 34 37 17 18
In-person librarian
assistance (e.g. for
information, reference
support, reading
recommendations)
36 38 28 51 38 30 39 35 43 55
eBooks 26 33 29 17 24 24 27 27 28 14
Audiobooks 25 25 22 28 24 20 26 27 33 20
In-person account
services (e.g. for library
cards, fines, fees, holds)
21 21 19 23 22 18 26 20 24 16
CDs 19 22 16 17 23 18 17 17 20 10
Printer, copier, scanner,
Wi-Fi, or Internet 19 13 21 25 15 28 18 15 15 12
Periodicals/magazines 16 17 14 18 18 15 16 17 18 6
Meeting/group study
space 13 9 18 13 11 18 10 14 2 4
Online research materials
(e.g. databases) 13 12 13 15 10 15 12 14 10 6
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 20
SCCLD
(n= 3162)
CA
(n= 376)
CU
(n= 511)
GI
(n= 248)
LA
(n= 536)
MI
(n= 434)
MH
(n= 270)
SA
(n= 637)
WO
(n= 99)
BKM
(n= 51)
Programs/classes/online
tutoring programs (e.g.
online homework help)
13 13 10 16 14 17 16 12 9 2
Streaming music 2 2 4 2 2 3 2 2 - -
Online reference services 6 6 7 6 5 6 4 7 5 4
Online movies 4 6 7 2 3 5 4 3 6 -
ePeriodicals 3 3 4 1 2 4 2 3 3 -
Bookmobile 3 1 1 4 2 3 1 1 1 96
Other** 5 6 4 7 5 6 6 3 5 14
*Percentage totals may be greater than 100 percent due because participants could select more than one response.
**Other includes video games (n=13); Friends of the Library (n=8); inter-library loans (n=6); purchase books (n=6); app (n=5); and youth community services, computers, e-audio,
homeschool resources, paid subscriptions, individual study space, information lookup, product review, kids facilities, language materials, link plus, newspapers, self-checkout
kiosks, e-audio, (n=all<5)
Exhibit D2: Have you attended a library program or class in the past 12 months? (As percent of total)
SCCLD
(n= 3154)
CA
(n= 375)
CU
(n= 509)
GI
(n= 248)
LA
(n= 534)
MI
(n= 434)
MH
(n= 270)
SA
(n= 635)
WO
(n= 99)
BKM
(n= 50)
Yes 34 31 24 44 37 33 39 38 25 18
No 66 69 76 57 63 67 61 62 75 82
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 21
Exhibit D3: What library programs or classes do you or your children/teens attend most often? (As percent of total)
SCCLD
(n= 1056)
CA
(n= 112)
CU
(n= 120)
GI
(n= 108)
LA
(n= 197)
MI
(n= 143)
MH
(n= 105)
SA
(n= 237)
WO
(n= 25)
BKM
(n= 9)
Programs/classes for
adults (18-64) 43 46 33 58 40 30 35 52 48 33
Programs/classes for
school age children (5-12) 26 20 29 19 24 32 35 26 24 22
Programs/classes for older
adults (65 and older) 16 13 3 28 15 12 15 23 8 22
All ages/Family
programming 16 13 18 23 14 19 21 12 16 22
Programs/classes for
preschool age children (3-
4)
15 20 15 15 21 13 16 8 12 -
Programs/classes for
teens (13-18) 15 9 30 13 4 19 11 20 8 22
Programs/classes for
babies and toddlers (0-2) 12 20 7 16 15 14 11 5 8 -
Book Discussion groups 9 4 11 10 10 3 8 13 12 22
English as a Second
Language (ESL) programs 5 5 7 7 1 10 3 5 4 22
Online tutoring programs
(e.g. online homework
help)
3 2 3 8 2 4 2 2 - 11
Citizenship classes 1 - 1 3 1 5 - 0.4 - -
Other** 12 9 10 18 16 13 14 7 8 -
**Other includes author (n=14); garden (n=14); exercise/health (n=11); book sale (n=5); art (n=3)
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 22
Exhibit D4: Please select the days and times you prefer library programs/classes to be available. (As percent of total)
SCCLD
(n= 1055)
CA
(n= 112)
CU
(n= 120)
GI
(n= 108)
LA
(n= 196)
MI
(n= 143)
MH
(n= 105)
SA
(n= 237)
WO
(n= 25)
BKM
(n= 9)
Weekday mornings 27 22 17 35 32 25 30 27 24 22
Weekday afternoons 39 37 30 49 35 38 45 42 28 44
Weekday evenings 45 52 44 45 44 42 51 42 56 44
Weekend mornings 30 27 29 38 26 40 29 28 28 33
Weekend afternoons 45 45 60 38 35 58 41 43 40 22
Weekend evenings 25 21 35 21 24 33 16 22 32 11
Exhibit D5: Please select how often the following statements about the library collection are true for you.
Exhibit D5a: BOOKS are in good condition (e.g. pages are intact). (As percent of total)
SCCLD
(n= 3004)
CA
(n= 350)
CU
(n= 476)
GI
(n= 242)
LA
(n= 522)
MI
(n= 399)
MH
(n= 260)
SA
(n= 610)
WO
(n= 96)
BKM
(n= 49)
Never or rarely 0.4 0.3 1 - 0.4 1 0.4 0.2 - 2
Sometimes 2 1 3 4 2 5 1 1 2 2
Most of the time 30 27 42 23 27 44 22 25 21 10
Always or almost always 67 72 54 74 71 50 77 73 77 86
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 23
Exhibit D5b: BOOKS are available in a variety of genres (e.g. fiction, mystery). (As percent of total)
SCCLD
(n= 2949)
CA
(n= 341)
CU
(n= 470)
GI
(n= 242)
LA
(n= 509)
MI
(n= 386)
MH
(n= 257)
SA
(n= 601)
WO
(n= 95)
BKM
(n= 48)
Never or rarely 0.4 0.3 1 - 1 1 0.4 - - 2
Sometimes 3 1 4 3 3 6 2 2 - -
Most of the time 19 14 24 18 19 30 12 16 11 8
Always or almost always 78 85 72 80 77 64 86 82 90 90
Exhibit D5c: BOOKS are available in the language(s) I prefer. (As percent of total)
SCCLD
(n= 2822)
CA
(n= 336)
CU
(n= 457)
GI
(n= 235)
LA
(n= 486)
MI
(n= 362)
MH
(n= 244)
SA
(n= 568)
WO
(n= 90)
BKM
(n= 44)
Never or rarely 1 - 2 0.4 2 1 0.4 2 - -
Sometimes 5 4 6 3 6 7 2 4 3 -
Most of the time 12 9 17 11 11 23 5 9 3 2
Always or almost always 83 88 76 86 81 70 93 86 93 98
Exhibit D5d: Audiobooks are in good condition (e.g. no scratches or scuffs). (As percent of total)
SCCLD
(n= 1390)
CA
(n= 144)
CU
(n= 233)
GI
(n= 116)
LA
(n= 238)
MI
(n= 194)
MH
(n= 127)
SA
(n= 270)
WO
(n= 51)
BKM
(n= 17)
Never or rarely 2 4 3 4 3 2 2 2 - -
Sometimes 11 6 14 18 11 11 5 9 12 -
Most of the time 44 38 44 44 42 55 49 42 47 18
Always or almost always 43 52 39 34 43 33 45 48 41 82
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 24
Exhibit D5e: Audiobooks are available in a variety of genres (e.g. fiction, mystery). (As percent of total)
SCCLD
(n= 1363)
CA
(n= 152)
CU
(n= 228)
GI
(n= 111)
LA
(n= 236)
MI
(n= 189)
MH
(n= 129)
SA
(n= 256)
WO
(n= 45)
BKM
(n= 17)
Never or rarely 3 3 3 5 4 2 2 2 - -
Sometimes 10 7 13 8 10 13 9 6 24 -
Most of the time 29 27 26 28 31 38 31 29 16 12
Always or almost always 58 63 58 60 55 47 57 63 60 88
Exhibit D5f: Audiobooks are available in the language(s) I prefer. (As percent of total)
SCCLD
(n= 1359)
CA
(n= 153)
CU
(n= 223)
GI
(n= 112)
LA
(n= 240)
MI
(n= 184)
MH
(n= 126)
SA
(n= 255)
WO
(n= 47)
BKM
(n= 19)
Never or rarely 4 3 5 5 5 4 2 4 - -
Sometimes 6 1 9 6 8 9 4 5 4 -
Most of the time 16 10 19 14 12 28 14 16 11 -
Always or almost always 74 87 66 75 75 58 81 75 85 100
Exhibit D5g: Periodicals are in good condition (e.g. pages are intact). (As percent of total)
SCCLD
(n= 1494)
CA
(n= 171)
CU
(n= 230)
GI
(n= 127)
LA
(n= 276)
MI
(n= 218)
MH
(n= 117)
SA
(n= 294)
WO
(n= 44)
BKM
(n= 17)
Never or rarely 2 2 3 2 1 3 2 - - -
Sometimes 4 5 8 2 3 9 - 2 5 -
Most of the time 32 28 39 28 29 45 26 29 18 18
Always or almost always 62 66 51 68 66 44 73 69 77 82
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 25
Exhibit D5h: Periodicals are available in a variety of genres (e.g. news, sports). (As percent of total)
SCCLD
(n= 1461)
CA
(n= 168)
CU
(n= 220)
GI
(n= 124)
LA
(n= 273)
MI
(n= 217)
MH
(n= 118)
SA
(n= 285)
WO
(n= 41)
BKM
(n= 15)
Never or rarely 2 1 2 3 2 2 2 0.4 - -
Sometimes 6 6 6 3 4 11 1 6 5 -
Most of the time 25 19 34 17 25 36 21 21 10 7
Always or almost always 68 74 58 77 70 51 76 73 85 93
Exhibit D5i: Periodicals are available in language(s) I prefer. (As percent of total)
SCCLD
(n= 1437)
CA
(n= 164)
CU
(n= 219)
GI
(n= 125)
LA
(n= 271)
MI
(n= 213)
MH
(n= 119)
SA
(n= 272)
WO
(n= 39)
BKM
(n= 15)
Never or rarely 3 1 5 3 3 4 2 3 - -
Sometimes 6 3 10 2 6 11 2 4 - -
Most of the time 17 11 21 14 15 28 13 15 8 7
Always or almost always 75 85 65 82 76 56 84 77 93 94
Exhibit D5j: DVDs are in good condition (e.g. no scratches or scuffs). (As percent of total)
SCCLD
(n= 2378)
CA
(n= 272)
CU
(n= 402)
GI
(n= 188)
LA
(n= 429)
MI
(n= 324)
MH
(n= 201)
SA
(n= 459)
WO
(n= 78)
BKM
(n= 25)
Never or rarely 3 2 5 5 1 3 3 4 1 -
Sometimes 16 10 20 15 15 21 14 14 22 -
Most of the time 47 47 49 43 48 49 52 46 39 36
Always or almost always 34 42 27 36 36 28 30 36 39 64
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 26
Exhibit D5k: DVDs are available in the language(s) I prefer. (As percent of total)
SCCLD
(n= 2244)
CA
(n= 260)
CU
(n= 375)
GI
(n= 179)
LA
(n= 407)
MI
(n= 305)
MH
(n= 193)
SA
(n= 429)
WO
(n= 73)
BKM
(n= 23)
Never or rarely 2 1 3 3 2 2 1 2 - -
Sometimes 6 4 9 4 5 10 4 5 7 -
Most of the time 18 14 22 12 18 30 13 17 7 -
Always or almost always 74 82 66 82 75 58 82 76 86 100
Exhibit D6: How can the library better meet any physical or special needs?
Theme Count Representative Quotes
No improvements desired 266
• Great parking, large space, nearby bathrooms, audio/visual equipment.
• I have to say that you guys are doing an EXCELLENT job. You should be very proud of the
service that SCCL provides!
• The library already meets all the needs and I cannot think of any way it needs improvement.
• They have wheelchair access and also an elevator, and stairs. I think they have a lot covered.
Circulation services (requests, borrowing,
return, fines, etc.,) 103
• Drive up book return
• Email reminders about the due dates
• I know library staff does their best to maintain great service and good quality materials on their
shelves but with the large amount of use (a good thing!) some of the media is in poor shape
• more librarians to help and supervise
Accessibility for individuals with disabilities,
special needs, and older adults 82 • Put books on shelves that are higher up because bending way down is difficult for me.
• use less stepstools and lower books
Expand collection 75
• Add more copies of hot items to reduce waiting time
• Integrate with kindle and offer more e books
• More copies
Quiet spaces & group study/meeting
rooms/community room 59
• More quiet and private places for kids who get easily overwhelmed
• more study places; spots fill up really quickly on the weekends, especially group spots
• Need small conference rooms/break out rooms for 2 or more people to work together.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 27
Theme Count Representative Quotes
Parking 57
• Campbell doesn't have enough handicapped parking spots for the number of patrons.
• Cupertino library is running out of parking spaces, can do with some more parking expansion
• Change one minute drop off parking to handicap parking at Los Altos
• More parking or overflow parking for Saratoga branch.
Extend hours 45
• Having branches that are closed on Sunday be open
• It would be nice if the library were open on weekdays before 1 pm. It makes it impossible for
mothers of small children to use the library when most days it isn't open until after 1.
• longer hours and especially weekends
Seating 45
• Have more comfortable chairs for reading.
• have stand up tables
• keep sitting benches in front of the best sellers--it is nice to sit while looking for books
• More seating. This library is VERY busy and can be quite crowded.
Monitor materials for damage/routing materials
for repair or replace materials and inform
patrons of damage
44
• Collect back and re-evaluate all damaged materials prior to placing them back on selves.
• Many of the movies are defective and don't play all the way through. Maybe you could put
somehow let people alert you concerning defective movies so you can take them out of
circulation.
• The audiobooks are often scratched. I write a note about a DVD that is scratched and I see the
note without a fix a few months later.
Access to computers/Technology issues and
needs 44
• By upgrading and buying more materials, and strengthening technical facilities.
• more computers with audio services (headphones) for hearing and visual impaired people
• more available access to electrical outlets for powering mobile devices
• Website could be more user friendly, especially for iPhones which I use principally to search,
request or renew.
Space 32
• It will be nice to have an enclosed area for children. My toddler just began to walk and liked to
crawl and walk off quickly that i worry he would bother others.
• There could be more space for books, and more shelving.
• more open areas for people with walkers or wheelchairs
Bathrooms/Clean library 29
• Automatic door opening for bathrooms would be helpful for many.
• Clean bathroom more often
• Keep elevator functional and clean.
• The lower floor have a mildew smell, not sure if old carpet. Might be good to open windows to
ventilate, so people don't get allergies.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 28
Theme Count Representative Quotes
Enforce noise level and behavior policies 29
• Ban cell phone calls in the library.
• I honestly just wish the library was more quiet. Too many kids running around, being loud,
crying and I never see staff addressing the issue(s).
• Please reinforce library rules that forbid people eat in the library.
• The library is very noisy in the afternoon as that's when students come. They need to be told to
be quiet as others are trying to read or do work.
Expand collection and programming in
languages other than English 25
• Have more Chinese books, literary works for children and adults
• have more Spanish books for children , teenagers and adults
• More programs for kids 6-10 years old in English and other languages
Staff, hiring, and customer service 11
• Can have special people to help those with special needs.
• Improve staffing, like having more staff walking around shelfs to help. Make sure the area
outside the library is supervised
• The library staff could be a bit more friendly/interactive with customers
Café /Snack area 11
• I would like it if the library had a place where it is okay to eat inside because there are times
where the weather doesn't cooperate so I have to eat outside the library even when it is so
cold or so hot
• Vending machine for water, coffee, etc.
• more food and consistently hot water
Special needs programs and services 9
• classes for inclusion of special needs kindergartners
• More proactive in helping anyone with special needs
• more classes for special needs groups; jobs available for these groups
Family friendly space (space for young children,
nursing station, stroller parking) 9
• A space to nurse babies
• hope there would be someplace to park stroller inside of the library building
• The nannies are feeding the children in the lobby, leaving sometimes a mess in the fountain.
Please set a recreation room for children and nannies who want to have a snack, not in the
lobby
Building temperature 8
• Better control of heating and a/c. Sometimes too cold or too hot.
• I would appreciate stronger air-conditioning and more air circulation on the hottest days!
• Fans would help with air circulation; it gets warm at times.
Programs for children 8 • more children's programs on weekends
• Please continue story times
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 29
Theme Count Representative Quotes
Homeless population 6
• Homeless people sleep on upstairs couches and/or sometimes talk very loud. It appears they
often hang out here while waiting for the shelters to open in cold weather. Can they have a
room that includes something that entices them to wait there instead of in what should be
quiet areas?
• Many nights nearly all the desk and computer spaces in the library are occupied by the
homeless. Frequently there are large suitcases and carts blocking aisle ways and making it hard
to walk around.
Programs for teens 5 • better teen's areas
• more programs for teenagers
Training on library services (especially digital
collection) 5
• Help visiting patrons learn about the eBooks, eAudio, and EPeriodicals. Perhaps ask patrons as
they enter the library or are leaving whether they would like a quick demo.
• Help with ebooks--both kindle and epub--downloading, uploading, removing from my device
Other 40 • a coat and hat rack and umbrella holder
• Community room available for Friends of the Library book sale 12 months a year
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 30
Exhibit D7: Are there any services, programs, or improvements the Santa Clara County Library District can provide that would increase
the quality of your experience when visiting the library?
Theme Count Representative Quotes
No improvements desired 320
• Can't really think of any. They seem to have anticipated everything I want in a library.
• Our library works hard to see that we are taken care of.
• The library is already a wonderful place for children and adults of all ages. There is
nothing that needs improving, from what I know.
Expand collection 148
• I'd appreciate more eBook copies. Currently, they are pretty limited, especially for
popular books.
• More children's books - both chapter books for K-3 and teen novels. More picture books
too would bring me in more often
• Downloadable audiobooks, rather than CD-based, which are often damaged by the
time I get them.
Provide programs for adults (classes, book clubs,
training, etc.) 87
• I wish that the library would offer classes to help with computer learning etc. I have
elderly parents that would benefit from this.
• Most programs are really great. I enjoyed personal finance programming and would
definitely love for that to be a regular offering at the library
• Please add more programs such as talks for adults to improve their quality of life,
knowledge and so on. Health related topics, computer related programs etc.
Circulation services (requests, borrowing, return, fines,
etc.) 64
• I tend to get DVDs that don't work. Is there a systematic way of reporting which ones
don't work? I have been leaving a sticky note on the cover, but I assume that falls off.
• On occasion I have been waiting for movies I have had on hold status and found them
on the shelves at one of the libraries in the district this is disappointing for me. I wonder
if the hold system could be improved.
• Some kind of auto-renew or grace period policy will ease our minds a lot. At least daily
alert email when deadline is passed.
Clean library and building issues 63
• Around the mid of the day, the restroom gets bad smell and trash is around the toilets.
Please keep the restroom more clean during the day.
• Increased use of air conditioning on hot days
• More seats (need bigger space) at some of the popular programs. More seating
throughout the library.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 31
Theme Count Representative Quotes
Extend hours 59
• Expand library hours. Making the library unavailable by closing in the evenings early is
the worst use of the facility.
• If the current programs/classes could be available during later hours for working
families, like after 5pm/530pm
• The library should be open for longer than 6pm. Most teenagers do not even start their
homework until 6:30 or 7 because of extra-curriculars.
Parking 49
• Adding more free public parking spaces at the Cupertino library would be very helpful.
• Additional parking at the Campbell branch as 2-3 days per week is children's reading
times and no spaces are left after 10:10 am.
• Parking is often difficult at Saratoga - with no room for expansion
Provide diverse programming activities for children
and youth 48
• Homeschool meet ups would be a great addition to the library services!
• More children's programs, perhaps music- or dance-related
• More weekend programs or classes. Like programs where the kids can be read to - most
of the ones I see for younger kids are in the middle of work days.
Expand collection and programming in languages
other than English 46
• Having books, magazines and CD in multiple Asian Languages.
• Have more Gujarati and Hindi books and DVDs.
• Sources of foreign materials and relatively limited, especially Vietnamese books. More of
these sources should be added.
Enforce noise level and behavior policy 42
• Ban food and drinks. Ban phone calls!!! Enforce quiet- not only in "quiet areas" which are
not quiet.
• Please have signs that remind visitors that the library is a quiet place. Cell phones
should be set to silent and conversations and phone calls should be taken outside quiet
areas.
• The library is very noisy at times; children running, babies crying, nannies chatting, cell
phones ringing, talking on phone - what are the basic rules?
Quiet spaces & group study/meeting rooms 35
• Having a quiet room. The quiet study space still gets noisy with little children going in
and out of the library and running around/some screaming.
• More quiet areas, better separation between the noisy and quiet areas. Better control
over quiet areas.
• more spaces tor rest/relax
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 32
Theme Count Representative Quotes
Wi-Fi connection and technology 30
• Broader Wi-Fi bandwidth so that there are no slow-downs when lots of people are using
it from their laptops
• It would be very helpful for the computers to allow pop-ups from cloud based services
such as google (drive, pdfs, etc.) so to enable printing, etc.
• The website is hard to find things on. I would do more myself if the website was better.
Increase access to computers (increase time of usage,
faster computers, etc.) 28
• I dislike having to sign up for a computer--would love to see an express terminal for 5 to
10 minutes use that's available without having to sign up.
• Faster computers. Printers easier to operate.
• I use the computers and I never understood why the teens are grouped with the adults.
The teens can be very disruptive and the whole dynamic changes when they get out of
school.
Programming for youth in middle school and HS 28
• Have more classes and programs for teens that are school related rather than fun movie
watching activities.
• Volunteer or intern programs for middle/high school students (number of hours can be
earned for credits)
• More technology programs for school age and teenage children.
Better access to digital collection 28
• Ebook software needs improvement. Not user friendly and not bug free.
• ebook downloading very very confusing
• Maybe try improving the digital library? It's rather small and a bit unorganized. I also
think many people don't really know about it either.
Early childhood learning programing (mommy and
me/toddler reading time) 25
• more program and services for young children such as story time during the morning
and afternoon on weekends
• I love any programs for toddlers but they are usually at terrible times for my son's naps.
Late afternoons or earlier in the mornings are better.
• Storytime on the weekend would be great for working parents that would like to take
their children to these events.
Training on library services (especially digital
collection) 22
• Librarians should be trained to teach clients how to access ebooks and audiobooks.
• Tours of library for little ones or newbies to learn how to use. Special training sessions
on how to research topics, use computers, search for items.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 33
Theme Count Representative Quotes
Customer service 21
• The staff is excellent! Hang on to them.
• I would like to see more staff helping at the front desk when there is a line of people
waiting for assistance.
• Staff could be more courteous when assisting patrons
Author talks and speakers 18 • I like the program/speakers about a variety of topics; would like to see more of these
• I would love to see author panels, book signings, etc.
Expand programming / develop new special
programming and activities 15 • More special interest programming.
• Performances, participatory events, shows, presentations, panels
Café/snack area 12
• By giving more places to eat other than the Café.
• only thing might be a larger variety of snacks or a dedicated place outside the library
where to eat food
Programs for older adults 12
• additional programs for seniors re: home safety, memory drills, health, community
devices
• Speakers on different subjects for seniors would be something I would attend
Monitor materials for damage/routing materials for
repair or replace materials and inform patrons of
damage
10
• A way to notify the staff if a DVDs skips or does work so it can't be recirculated. The
library has too many DVDs that are damaged.
• Check scratches on CD's . Most skip.
Connection with community/Community outreach 10
• As a middle school teacher, I'd like to see more outreach to the schools, or incentive
programs.
• If the library can email all the registered customer about the activities in advance, that
would promote more people to participate
Monitor unsupervised children during after school
hours 9
• I do not like when I have saw teenagers groups at inside rest areas talking aloud. It looks
they are just hanging around.
• Local school kids need a place they can talk without disturbing other patrons
Enhance and keep library catalog updated 7
• Addition to library catalog so that location of section in which book is contained can be
highlighted on an internal map of the library.
• More detailed descriptions for library items on the online catalog. Consider allowing
library patrons to add more detail descriptions to an item with either text or a photo.
Other 29 • Have your facility available for more support groups.
• Need more tutors, they book up fast.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 34
Exhibit D8: Is there anything else you would like to add?
Theme Count Representative Quotes
Positive feedback 190
• Best library system I have ever used and I am a well-traveled 77 year old.
• I am extremely satisfied with the library and its services.
• I couldn’t do without this library.
• I love feeling like I have a second home at the library. Thank you for the hard work.
Circulation services 144
• Decrease fines, please.
• I am not getting notified on email when books being held for me are ready for pick-up.
• Please improve the check-in process. It is too slow.
Appreciative of library staff 136
• Staff are wonderful. Knowledgeable and helpful. Courteous.
• The staff cares about its customers!
• You have a lovely library with efficient librarians and staff who keep the library clean and well.
Expand collection 104
• More selection of E-books please!
• Larger collection of books.
• More audiobooks.
Access to computer/Technology
needs/issues 65
• Keep improving/maintenance on the website and library phone App.
• Wish it was more intuitive to download E-books.
• Webpage to recommend a book is hard to find.
Appreciative of collection and resources 56
• Excellent DVD, BluRay, periodical, and book collection.
• I really appreciate how frequently the library buys the books I suggest for purchase. Thank you!
• Love the online access to movies and audio-books.
Expand hours 42
• I would love see more hours during the evening.
• I wish it was open on Sunday’s.
• Please keep the library open later on weekends (Sat-Sun).
Appreciative of programming 40
• The children’s Storytime is wonderful! The children I bring smile ear to ear as they listen and
participate.
• The library’s programs are very helpful.
• We love the crafts and fun activities for the younger kids.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 35
Theme Count Representative Quotes
Parking issues 38
• Parking is a nightmare. With all the spots taken up with permits space, makes it hard to use the library.
• People are parking in the 5 minute spots for hours at a time! No one is policing them.
• Strongly dislike the frequent illegal parking in the no parking zone that occurs at entrance, nearly every
time I visit.
Expand collection and programming in
languages other than English 37
• It will be more nice if they hire more bilingual people to tell the stories because I just seen one and
she’s awesome but I have years going to this library and they just need more.
• Mainly Spanish books and Spanish classes.
• More Chinese books please, or “to suggest purchase” option available in Chinese.
Appreciative of circulation services 37
• Love online ordering and pick-up.
• Love the “suggest a purchase” page. The library is very responsive to my requests.
• Love the technology to check books out and return books.
Expand programming/develop new
special programming and activities 37
• I would like there to be more teaching classes on interests hat people like to do.
• It would be nice if there were organizations that had an orientation to provide community service.
• I’d like to more [programs] for seniors. Maybe you could collaborate with the senior center to promote
the sense of community and well=being in the senior population.
Enforce noise and behavior policies 37
• It would be good to see the staff try to enforce some quiet in the library, especially in regard to the
children.
• The library used to be a pleasant relaxing place to go and enjoy the quiet, to sit and read and not listen
to conversations.
Expand children’s programs/children’s
space 26
• More programs for toddlers.
• It seems like some programs for kids get filled so quickly. I wonder if they could have more slots or
available for a second session.
• Maybe additional place/room the kids can play do they cannot distract other patrons.
Appreciative of environment/facilities 24 • It’s a friendly and welcoming place.
• I love the libraries because they are very clean, organized, and I feel so relaxed there.
Expand quiet/reading areas, meeting
areas, and outdoor areas 21
• Create a patio for outdoor seating.
• I would like more private group study room.
• More availability to reserve community rooms.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 36
Theme Count Representative Quotes
Monitor materials for damage and
repair or replace damaged materials 20
• I just would like to encourage the staff to take time in keeping CD’s, DVD’s, and Audiobooks clean for
us to take them home and to listen to them without having to take them back again to the library to
clean them.
• There are a lot of books returned water damaged. I would like better culling out at the time of return
instead of being blamed for doing the damage others have done and then saying I should look
through it before i check it out to make sure it’s good.
Décor, furniture, building issues 19 • Stand up tables. More outlets around the work stations.
• Add better furniture.
Cleanliness issues 17
• I think the keyboards/computer mouse could stand to be cleaned more often. They’re often a little
grimy.
• Tops of DVD/CD shelves are often quite dusty.
Bookmobile/Book store 16 • The Bookmobile is a wonderful service for those of us that are limited in our mobility.
• The book store is small and not very well organized.
Café/Snack area 15
• Coffee would be nice at the library.
• Maybe a small eating area for study breaks where people are designated to eat snacks rather than the
small area in front of the restrooms.
Teen programs 11 • More activities that involve the youngsters between 12-15.
• More teen classes.
Customer service 10 • Please work with front desk staff to be nicer/politer. Most are but there are a few who are just terrible!
Increase awareness about library
services/Training on library services 10 • No complaints, though outreach might be a bit lacking. Didn’t know about many of the programs.
• I don’t know how to use online E-books, music, or audiobooks. Online instructions are not clear.
Safety 7 • Many homeless use the library. That is fine but in the absence of security, physical risk of harm exists.
Homeless population 7
• I’ve seen a lot of homeless people sleeping and hanging out there. It makes me feel uncomfortable
because of the overwhelming stench and odor they bring and any bed bugs they may bring to the
furniture and carpet of the library.
Other 56 • It would be nice if a decision was made on the new library.
• Make some box for old glasses, phones, batteries, etc.
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 37
Exhibit D9: Have you checked out eBooks or ePeriodicals (electronic magazines) in the last 12 months? (As percent of total)
SCCLD
(n= 2895)
CA
(n= 346)
CU
(n= 448)
GI
(n= 236)
LA
(n= 495)
MI
(n= 382)
MH
(n= 260)
SA
(n= 594)
WO
(n= 89)
BKM
(n= 45)
Yes 34 40 38 26 33 32 27 33 44 22
No 67 60 62 74 67 68 73 68 56 78
Exhibit D10: Please select how often the following statements about ePeriodicals and eBooks are true for you.
Exhibit D10a: E-BOOKS are available in a variety of languages. (As percent of total)
SCCLD
(n= 466)
CA
(n= 64)
CU
(n= 91)
GI
(n= 30)
LA
(n= 77)
MI
(n= 65)
MH
(n= 28)
SA
(n= 92)
WO
(n= 14)
BKM
(n= 5)
Never or rarely 5 3 6 3 4 5 - 7 - 20
Sometimes 15 11 17 7 21 20 14 12 7 -
Most of the time 28 23 34 27 25 34 21 27 14 20
Always or almost always 53 63 44 63 51 42 64 54 79 60
Exhibit D10b: E-BOOKS are available in a broad selection (e.g. best sellers, popular materials). (As percent of total)
SCCLD
(n= 872)
CA
(n= 129)
CU
(n= 156)
GI
(n= 52)
LA
(n= 149)
MI
(n= 109)
MH
(n= 63)
SA
(n= 176)
WO
(n= 30)
BKM
(n= 8)
Never or rarely 2 1 5 2 2 3 3 1 - 13
Sometimes 17 19 12 14 28 18 16 13 20 13
Most of the time 35 33 39 35 35 39 33 34 23 -
Always or almost always 46 47 44 50 36 39 48 52 57 75
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 38
Exhibit D10c: E-PERIODICALS are available in a variety of genres (e.g. news, sports). (As percent of total)
SCCLD
(n= 366)
CA
(n= 52)
CU
(n= 56)
GI
(n= 25)
LA
(n= 61)
MI
(n= 56)
MH
(n= 21)
SA
(n= 75)
WO
(n= 13)
BKM
(n= 7)
Never or rarely 3 - 2 - 8 2 - 1 8 14
Sometimes 12 15 16 16 12 7 5 11 8 -
Most of the time 36 33 36 32 44 57 38 24 15 14
Always or almost always 50 52 46 52 36 34 57 64 69 71
Exhibit D10d: E-PERIODICALS are available in the language(s) I prefer. (As percent of total)
SCCLD
(n= 407)
CA
(n= 56)
CU
(n= 61)
GI
(n= 24)
LA
(n= 72)
MI
(n= 63)
MH
(n= 25)
SA
(n= 86)
WO
(n= 14)
BKM
(n= 6)
Never or rarely 4 2 10 - 3 8 - 2 - 17
Sometimes 7 2 8 13 14 10 4 1 7 -
Most of the time 16 20 16 8 14 25 8 16 - -
Always or almost always 73 77 66 79 69 57 88 80 93 83
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 39
Exhibit D11: Please select whether you agree with the following statements about ePeriodicals and eBooks.
Exhibit D11a: Borrowing E-BOOKS is easy. (As percent of total)
SCCLD
(n= 913)
Yes 82
No 18
Exhibit D11b: The E-BOOK renewal process is easy. (As percent of total)
SCCLD
(n= 731)
Yes 79
No 21
Exhibit D11c: The E-BOOK 21-day loan period is a suitable timeframe. (As percent of total)\
SCCLD
(n= 903)
Yes 87
No 13
Exhibit D11d: When E-BOOKS are placed on hold, the waiting period is reasonable. (As percent of total)
SCCLD
(n= 774)
Yes 73
No 27
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 40
Exhibit D11e: Borrowing E-PERIODICALS is easy. (As percent of total)
SCCLD
(n= 346)
Yes 81
No 19
Exhibit D12: Have you checked out/borrowed DVD’s in the past 12 months? (As percent of total)
SCCLD
(n= 2889)
Yes 68
No 32
Exhibit D13: Please select whether you agree with the following statements about borrowing DVDs.
Exhibit D13a: The 3-week DVD loan period is a suitable timeframe. (As percent of total)
SCCLD
(n= 1930)
Yes 95
No 5
Exhibit D13b: The 1-week loan period for feature film DVDs is a suitable timeframe. (As percent of total)
SCCLD
(n= 1848)
Yes 73
No 27
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 41
Exhibit D13c: The DVD renewal process is easy. (As percent of total)
SCCLD
(n= 1737)
Yes 97
No 3
Exhibit D13d: When DVDs are placed on hold, the waiting period is reasonable. (As percent of total)
SCCLD
(n= 1631)
Yes 81
No 19
Exhibit D13e: Fines and late fees for DVDs (daily fine 25 cents) are reasonable. (As percent of total)
SCCLD
(n= 1779)
Yes 91
No 9
Exhibit D14: Have you checked out/borrowed books in the past 12 months? (As percent of total)
SCCLD
(n= 2885)
Yes 93
No 7
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 42
Exhibit D15: Indicate if you agree with the following statements about borrowing books.
Exhibit D15a: The 3-week BOOK loan period is a suitable timeframe. (As percent of total)
SCCLD
(n= 2658)
Yes 94
No 6
Exhibit D15b: The 1-week BOOK loan period for the Bestseller Collection is a suitable timeframe. (As percent of total)
SCCLD
(n= 2382)
Yes 58
No 42
Exhibit D15c: The BOOK renewal process is easy. (As percent of total)
SCCLD
(n= 2626)
Yes 98
No 2
Exhibit D15d: When BOOKS are placed on hold, the waiting period is reasonable. (As percent of total)
SCCLD
(n= 2501)
Yes 88
No 13
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 43
Exhibit D15e: Fines and late fees for BOOKS (daily fine 25 cents) are reasonable. (As percent of total)
SCCLD
(n= 2474)
Yes 89
No 11
Exhibit D16: Have you checked out/borrowed audiobooks in the past 12 months? (As percent of total)
SCCLD
(n= 2882)
Yes 32
No 68
Exhibit D17: Indicate if you agree with the following statements about borrowing audiobooks.
Exhibit D17a: The 3 week AUDIOBOOK loan period is a suitable timeframe. (As percent of total)
SCCLD
(n= 905)
Yes 93
No 7
Exhibit D17b: The AUDIOBOOK renewal process is easy. (As percent of total)
SCCLD
(n= 871)
Yes 97
No 3
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 44
Exhibit D17c: When AUDIOBOOKS are placed on hold, the waiting period is reasonable. (As percent of total)
SCCLD
(n= 815)
Yes 91
No 9
Exhibit D17d: Fines and late fees for AUDIOBOOKS (daily fine 25 cents) are reasonable. (As percent of total)
SCCLD
(n= 835)
Yes 91
No 9
Exhibit D18: Have you checked out/borrowed periodicals (e.g., magazines) in the past 12 months? (As percent of total)
SCCLD
(n= 2880)
Yes 17
No 83
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 45
Exhibit D19: Indicate if you agree with the following statements about borrowing periodicals.
Exhibit D19a: PERIODICALS 1-week loan period is a suitable timeframe. (As percent of total)
SCCLD
(n= 470)
Yes 67
No 33
Exhibit D19b: The PERIODICAL renewal process is easy. (As percent of total)
SCCLD
(n= 436)
Yes 95
No 5
Exhibit D19c: Fines and late fees for PERIODICALS (daily fine 25 cents) are reasonable. (As percent of total)
SCCLD
(n= 447)
Yes 81
No 19
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 46
E. Non-Patrons
Exhibit E1: Have you used remote/online library access in the past 12 months? (As percent of total)
SCCLD
(n= 65)
Yes 28
No 72
Exhibit E2: Which of the following statements describes why you have not visited a Santa Clara County public library in the last year? (As
percent of total)
SCCLD
(n= 65)
I didn’t have time 25
I get information, books, audiobooks, DVDs, CDs, periodicals, eBooks, and e-periodicals online or elsewhere 17
I use another library convenient to my work location that is not in Santa Clara County 15
I don’t need a library 11
The library hours were not convenient 2
The library is outdated (e.g. library condition is poor, lacks current technology) -
The library facility does not meet my physical needs -
Other** 31
**Other includes just moved (n=2); Bookmobile (n=4); use another location, reason not specified (n=3); fees/policies, i.e. proving residency every 2 years (n=2); disability that
prevents individual from leaving home (n=2), and recent injury, emergency in family country, purchases books (n=all<5)
Of those who reported they get information, books, audiobooks, DVDs, CDs, periodicals, eBooks, and e-periodicals elsewhere, all reported they get
their information from the internet (n=7).
Prepared by Harder+Company Community Research SCCLD Patron Satisfaction Survey Databook 47
Exhibit E3: (36) Are there any services, programs, or improvements the Santa Clara County Library District can provide that would make
you more likely to visit/use the library?
Provide a venue for dancing (n=2)
Provide more events/activities (n=2)
Provide more information about online resources (n=2)
Create a disability outreach program (n=2)
Extend hours (n=1)
Expand E-book collection (n=1)
Increase meeting space (n=1)
Open a location closer to where individual lives (n=1)
Make materials available that are field/profession specific (n=1)
Changing/updating policies (n=1)
Open a food cart outside of the library (n=1)
January 2017
Commission Report
Nancy Howe, County Librarian
5,000 new courses await you! For FREE!
Ever wanted to learn about 3D Animation? Filmmaking? Or maybe increase your
knowledge about Programming or Software Development? We might just have
the course for you! Welcome to Lynda.com, our latest free on-line learning
resource. Offering over 5,000 courses with more than 190,000 video tutorials
and new courses added weekly, Lynda.com has something for everyone. What
new skills are on your wish list? Each course is self-directed and self-paced for
stress-free learning. Certificates of Completion are awarded upon finishing the
course. Whether you use it for professional development or personal knowledge, all you need is a SCCLD
library card and the curiosity to learn new things!
Community Librarian Hiring Update
During the month of January the Library District will be conducting interviews for the position of
Community Librarian in Cupertino, Morgan Hill, Los Altos, and Saratoga. Our goal will be to identify the
applicants who will successfully direct library service in each of these communities. The Library depends
on our community partners to be effective service providers, and have invited stakeholders from each of
these communities to be involved in the applicant review process. After the final selection process we'll
make sure to communicate with you on the final hiring decision.
Improving Customer Satisfaction: Collection Condition
In 2016 the Santa Clara County Library District (SCCLD), in partnership with Harder+Company
Community Research, administered a Patron Satisfaction Survey designed to better understand why and
how patrons use the library, their opinions about the importance of specific services and programs, and
their satisfaction with specific elements of the library and overall library experience.
Based on the findings, Harder + Company recommended that the Library put practices into place to
assess and improve the condition of audiobook and DVD collections (i.e., ensuring that they have no
scratches or scuffs). In response, the Library will pilot a disc cleaning project at the Morgan Hill Library
for potential rollout to the rest of the District.
JPA and Finance Committee
The Joint Power’s Authority Board (JPA) will hold its first meeting of 2017 on Thursday, January 26, at
1:30 p.m. at the Services & Support Center, 1370 Dell Avenue. The meeting is open to the public.
Agenda items will include the Five-Year Financial Forecast. The JPA Chair for 2017 is Mike Wasserman
(Supervisor, District 1) and Vice Chair is Courtenay Corrigan (Los Altos Hills). The full agenda will be
posted in advance of the meeting at each library location and on our website. The Finance Committee
will meet on Wednesday, January 11, at 3:00 p.m. also at the Services and Support Center. Both
meetings are open to the public.
Annual Friends Foundation, Endowment, and Commissions Forum
The 14th Annual Friends Foundation, Endowment, and Commissions Forum will be
Saturday, February 4, 2017, 9:00 a.m. – 12:30 p.m. One of our special guests will be
Greg Lucas, California State Librarian. We look forward to seeing you. Please RSVP to
Cynthia Rios Garcia at cgarcia@sccl.org. All commissioners are encouraged to attend
and should have received an e-invitation.
A New Vehicle in the New Year
The SCCLD Bookmobile service will feature a brand new vehicle in spring 2017. This new truck built by
LDV, Inc. of Burlington, Wisconsin will feature two doors, an easy return bin at the entrance, a lift at the
back for heavy carts, and even more space for books, magazines, DVDs and CDs. The bright and
whimsical artwork represents the wonderful possibilities for all ages and ties in with the current SCCLD
early literacy programs. Our newest stops in 2017 will include NASA and Los Altos Hills, plus a special
summer lunch and learn program in San Martin supported by the Library Foundation.
February 2017
Commission Report
Nancy Howe, County Librarian
SVR 2017 Kickoff Event
Thursday, Feb 23, 7:30pm DeAnza College, Cupertino
Director of County Library Communication and Marketing
Recruitment is underway for the new position of Director of County Library Communication and
Marketing. Both the Library JPA and the Board of Supervisors have now approved this brand new job
specification with the deletion of the vacant Deputy Community Librarian position. We have become
acutely aware that many people do not know of the services offered by libraries. The addition of this
position will help us more effectively and strategically communicate with the public about library
services.
Space Act Agreement between NASA and SCCLD
The JPA approved the Umbrella Space Act Agreement between the National Aeronautics and Space
Administration (NASA) and Santa Clara County Library District for collaborative efforts in the promotion
of scientific learning and the Annex One agreement supporting collaborative activities focused on the
August 2017 total solar eclipse.
New Community Librarians
After an extensive national search, the Santa Clara County Library District (SCCLD) is pleased to
announce the appointment of four new Community Librarians. Over 30 qualified applicants applied for
these positions, with each person completing an extremely competitive four stage application process
that included oral boards and two rounds of interviews. During the nationwide search, specific qualities
were looked for within the top applicants including: key leadership, management and interpersonal
skills as well as the ability to support and promote the knowledge, ideas and cultural enrichment our
libraries offer. Finding the perfect candidate was not a simple task, but we are proud to announce that
four extremely qualified and talented librarians have been selected and will soon become our next
Community Librarians at the following locations: Cupertino Library; Los Altos Hills Library; Morgan Hill
Library and the Saratoga Library.
Cupertino Library: Clare Varesio
An exemplary model for outreach at the Cupertino Library where she has served as the Children’s
Supervising Librarian since 2012, and a Children’s Librarian since 2007, Clare has proven her leadership
skills through the development of new partnerships with local schools that had previously been under
served by the library. In addition, Clare was instrumental in developing and increasing library outreach
programs through creative pop-up libraries and new service and integrated classroom instruction. She
has successfully worked with many community partners including partnering with the Cupertino Library
Foundation in the development of the STEAM LEADS program. Serving on SCCLD’s Social Media Action
Committee and the Family Reading Action Team as well as being a co-instructor for Infopeople’s Library
Programs for School Readiness have provided Clare with invaluable working knowledge of in-house
programs. Clare will start as the Cupertino Community Librarian on Thursday, January 26, 2017.
Los Altos Library: Marlene Iwamoto
Beginning her career at SCCLD as a Library Page, Marlene has gone on to work at many service areas
within the Library District. From Library Page to Clerk, Library Technician, Office Specialist, Graduate
Intern, Librarian, and most recently Supervising Librarian at the Campbell Library, Marlene has a deep
understanding of the multi-faceted workings of a library. While at the Campbell Library, she successfully
fostered partnerships within the City of Campbell as well as local schools and community
groups. Additional examples of Marlene’s leadership skills include developing the Campbell Library’s
Teen Advisory Board that helps foster leadership in local young adults, launching the California
Department of Education grant-funded ESL classes and the ESL Conversation Club and implementing the
Get Tech Grant of fourteen science-based programs. During her tenure at SCCLD, Marlene has served in
numerous roles including Topic Team Coordinator, Collection Development Team Leader and Mentoring
Program mentor. She was recently awarded the Santa Clara County Employee Excellence Award for her
role in building a positive and supportive workplace culture, and later this month will receive a County
Top 10 Outstanding Employee for 2016 Award. Marlene will start as the Los Altos Community Librarian
on Monday, February 27, 2017.
Morgan Hill Library: Heather Ann Geddes
Heather currently serves as a Principal Librarian of the Watsonville Public Library where she oversees
the entirety of system-wide public service, including collection development and the management of
the main library. She is committed to shaping library policy that facilitates public access and removes
roadblocks. A strong city and community partner, Heather has served on a city negotiating committee,
the Rotary Club of Freedom for 10 years where she served as president and currently serves as the co-
chair of the Monterey Bay Area Cooperative Library System (MOBAC) Reference Committee. Along with
successfully implementing a popular baby lap time program, she has overseen numerous ambitious
projects including the digitization of over 100 years of local community newspapers, and a collaboration
with Digital Nest and local high school students to produce documentary short films—a highlight of the
Watsonville annual Film Festival. Pending a background and medical check Heather will start as the
Morgan Hill Community Librarian on Monday, February 27, 2017.
Saratoga Library: Michael Eitner
As the former Collection Development Manager for the Denver Public Library, Michael brings with him a
wealth of system and relationship management experience to the Santa Clara County Library District. In
his previous position, he led significant collaborative system projects including rewriting the system’s
collection development policy and working on the library’s first ILS migration. During a controversy over
challenges to the library’s collection, he coordinated key media responses and worked with local
stakeholders including the Library Commission to discuss the library’s selection criteria. Prior to serving
as the Collection Development Manager, Michael managed the Eugene Field Branch, and before that
was a librarian for the Las Vegas-Clark County Library District, serving as chair for the 2002 National
Hispanic Heritage Month Committee. For the past five years Michael has been working in the legal field;
most recently as a lawyer where he has been developing his critical thinking, communication, and
negotiation talents. It was his deep desire to return to the library field that led him to SCCLD. Pending a
background and medical check Michael will start as the Saratoga Community Librarian on Monday,
February 27, 2017.
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Saratoga Library Report: January 2017
Rose Khoury, Acting Community Librarian
Statistics
November 2015 November 2016 December 2015 December 2016
Total Circulation 88,332 89,741 85,640 93,611
Adult/Teen Circulation 47,690 42,725 45,795 49,979
Children’s Circulation 34,523 47,016 39,845 43,632
Use of E-Book Collection
(OverDrive Vendor) 2,396 2,671
Use of Downloadable Audio
Books (OverDrive Vendor) 1,082 1,046
Total Number of Programs 64 51 72 75
Programs Total Attendance 1,735 2,080 2,246 2,575
New Library Cards Issued 269 167 259 165
Gate Count: Library Use 33,274 33,396 33,064 32,970
Outreach Events 3 3 1 2
Outreach Total Attendance 385 126 40 160
Volunteer Hours 1,459 1,554 1,289 1,339
Personnel
Irish Atajar, Children’s Librarian
“We are pleased to welcome Irish Atajar to
our Saratoga staff as a children’s full-time
librarian. Irish comes to us from being a staff
librarian at the County Library District’s
Woodland branch. She has previously
worked as a youth services librarian at the
Menlo Park library. While there she had
experience in both the children’s and adult
reference desks, in materials selection and
children’s programming.”
-Peggy Baker, Supervising Librarian
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Spotlight on Selected February Programs
Children
Celebrate Take Your Child to the Library Day!
Saturday, February 4 from 2:00-3:30 p.m.
Children of all ages and their families are invited to join in a few activities to celebrate this special day.
Get a library card, make a craft, and enjoy the activities provided.
Valentine Pop-up Cards
Thursday, February 9 at 4:00 p.m.
School age children are invited to come make fanciful pop-up cards for a friend or family member. All
materials will be provided.
Silicon Valley Reads: Kindness Stories Featurin g “Bear and Bee” by Sergio Ruzzio
Thursday, February 23 at 10:30 a.m.
Preschool storytime will be featuring the 2017 Silicon Valley Reads book selection for children.
Teens
Teen Valentines Craft
Saturday, February 4 at 2:00 p.m.
Teens are invited for an invited to the library to make a craft for a friend or family member. Supplies
will be provided.
Teen Coffeehouse
Friday, February 10 at 6:30 p.m.
Calling all teen performers! Sing, dance, play music, recite poetry, showcase your art & more. Teen
performers sign up at http://tinyurl.com/performSA
Adults
Silicon Valley Reads Movie: “Witch Hunt”
Tuesday, February 7 at 7:00 p.m.
Sean Penn narrates this documentary about a local justice system that abused its own power. It tells
the story of California resident John Stoll, who was arrested and subsequently charged with multiple
cases of child molestation. Through interviews with those unjustly arrested, the film examines the
morally hysterical climate that contributed to the situation. This film is 90 minutes long.
Silicon Valley Reads Author Talk: Adam Benforado
Friday, February 24 at 11:00 a.m.
Adam Benforado, author of Unfair, will have an engaging book discussion with the audience. This
program is co-sponsored by the Friends of the Saratoga Libraries.
For additional details about events, click on “Events” at www.sccl.org.
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Recent Programs: Photos
Thank you Friends of the Saratoga Libraries
for generously funding library programs and events!
Opera San Jose
Hansel and Gretel
Make your own mug
craft event
Snow globe craft
event
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Outreach
Saratoga High School
Saratoga Youth Commission
Class Visits
Sacred Heart Pre-K Class
January 20
Sacred Heart Pre-K students visited the library for a winter themed storytime featuring picture
books, non-fiction books and media. They also had the opportunity to browse and check out
library materials.
Sacred Heart First Grade Class
January 27
Sacred Heart 1st and 2nd grade students visited the library for a winter themed presentation
featuring picture books, non-fiction books and media. The also had the opportunity to browse
and check out library materials.
Newsletter
Subscribe to the Library Newsletter: http://www.sccl.org/About/Library-News/Newsletter
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Saratoga Library Report: February 2017
Rose Khoury, Acting Community Librarian
Statistics
December 2015 December 2016 January 2016 January 2017
Total Circulation 85,640 93,611 87,910 92,176
Adult/Teen Circulation 45,795 49,979 49,490 48,654
Children’s Circulation 39,845 43,632 38,375 43,522
Use of E-Book Collection
(OverDrive Vendor) 2,671 2.488
Use of Downloadable Audio
Books (OverDrive Vendor) 1,046 1,214
Total Number of Programs 72 75 65 71
Programs Total Attendance 2,246 2,575 1,572 2,233
New Library Cards Issued 259 165 184 222
Gate Count: Library Use 33,064 32,970 34,456 32,970
Outreach Events 1 2 3 1
Outreach Total Attendance 40 160 300 82
Volunteer Hours 1,289 1,339 1,579 1,424
During the month of January, Saratoga Librarians answered 3,421 reference
questions!
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Silicon Valley Reads 2017
Saratoga Library Events
“Scottsboro: An American Tragedy” Documentary Film (84 minutes)
Tuesday, Feb. 21, 7 p.m.
Based on one of the nation’s longest and most controversial legal battles, the film
chronicles the story of nine black teenage boys who were wrongly convicted of raping a
white woman in 1931. The controversial trial led to momentous Supreme Court
decisions and helped give birth to the civil rights movement.
Saratoga Library, 13650 Saratoga Avenue, Saratoga, CA 95070
408.867.6126
Author Talk: Adam Benforado
Friday, Feb. 24, 11 a.m.
Adam Benforado, author of Unfair, will discuss his book. Co-sponsored by Friends of the
Saratoga Libraries.
Saratoga Library, 13650 Saratoga Avenue, Saratoga, CA 95070
408.867.6126
“The Central Park Five” Documentary Film (120 minutes)
Tuesday, March 7, 6:30 p.m.
Hear the story of the five black and Latino teenagers from Harlem arrested and later
convicted in 1989 for the rape of a white woman in New York City’s Central Park.
Saratoga Library, 13650 Saratoga Avenue, Saratoga, CA 95070
408.867.6126
Race and Prosecutions
Join Santa Clara County District Attorney Jeff Rosen as he speaks on the “Race and
Prosecutions” study released in 2016 that found Latinos and blacks are charged with
misdemeanors and felonies at a higher rate than their proportion of the population.
Tues. March 21, 7 p.m.
Saratoga Library, 13650 Saratoga Avenue, Saratoga, CA 95070
408.867.6126
Story time with Saratoga Mayor Emily Lo
Tuesday, March 21, 7:30 p.m.
Story time with Saratoga Mayor Emily Lo. Emily Lo will read this year’s children’s
selection: “Bear and Bee” by Sergio Ruzzier. Other friendship stories and a special craft
will round out the evening.
Saratoga Library, 13650 Saratoga Avenue, Saratoga, CA 95070
408.867.6126
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Spotlight on Selected March Programs
Children
Happy Birthday Dr. Seuss!
Thursday, March 2 at 4:00 p.m.
Children of all ages and their grown-ups are invited to a birthday celebration for Dr. Seuss. Enjoy treats
and watch a special film.
Rainbows on Your Feet: Tie-dye socks for tweens
Friday, March 10 at 4:00 p.m.
Tweens in grades 5-7 are invited to make tie-dye socks at the library.
Saratoga Mayor Emily Lo Celebrates Silicon Valley Reads
Tuesday, March 21 at 7:30 p.m.
Mayor Emily Lo will visit family storytime to read “Bear and Bee” by Sergio Ruzzier. Other friendship
stories and a special craft will round out the evening.
Teens
How to Bullet Journal
Saturday, March 4 at 3:00 p.m.
If you are interested in learning how to organize your “to do” list, track your habits, or just be creative,
this workshop can show you how!
Teen Poetry Workshop
Tuesday, March 28 at 6:00 p.m.
Teen Poetry Workshop with Santa Clara County Poet Laureate Arlene Biala. Bring your poetry in
progress to the workshop or come create something new.
Adults
Gophers and Rabbits and Deer, Oh My!
Tuesday, March 14 at 7:00 p.m.
Master Gardeners Bonnie Wagner and Gil Patrick will discuss how to deal with the furry critters
munching on the beautiful vegetation in your yard. Gophers, rabbits, moles, and deer will be covered.
Monet: The Early Years
Friday, March 17 at 10:30 a.m.
Experience Monet’s mastery before the advent of Impressionism. Docent Carol Porter will outline the
current exhibit (through May 29) at the Legion of Honor featuring 60 paintings created by Monet
between the ages of 17 and 31, revealing his early genius and the radical invention that marked his
artistic development.
For additional details about events, click on “Events” at www.sccl.org.
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Recent Programs: Photos
Thank you Friends of the Saratoga Libraries
for generously funding library programs and events!
Take a Child to a
Library Day
Martin Yan Cooking
Demonstration
Tween Heart Pin
Craft
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Outreach
Hakone Gardens Lunar New Year Celebration
Class Visits
Sacred Heart Pre-K Class
Sacred Heart Pre-K students visited the library for a friendship themed storytime featuring
picture books, non-fiction books and media. They also had the opportunity to browse and
check out library materials.
Sacred Heart First Grade Class
Sacred Heart 1st and 2nd grade students visited the library for a friendship themed presentation
featuring picture books, non-fiction books and media. The also had the opportunity to browse
and check out library materials.
Newsletter
Subscribe to the Library Newsletter: http://www.sccl.org/About/Library-News/Newsletter
Friends report for the February 28, 2017 Library Commission meeting:
1. Grand Re-Opening of the Book-Go-Round and Friends Café Bookstore - Monday, May 8th-Saturday,
May 13th The Friends are planning a week-long schedule of events and activities for all ages at both
book store locations to celebrate our expanded books-for-sale spaces and other renovations and
improvements. The entire community is invited and all activities are free to the public. More details
will be coming soon!
2. Saratoga Blossom Festival Friends Book Sale Table - Saturday, March 18th, 10am-4pm Once again
the Friends will host a children's book sale table at the annual festival. We are designing a new
bookmark to pass out to all our young customers. Friends Board member and Community Events
Co-Chair Laura Tillett will be participating in the historical figures parade, playing the role of Clara
Buckley, Saratoga's first librarian.
3. Nominating Committee - the Friends have formed the Nominating Committee for 2016-2017, and all
interested persons are encouraged to apply. If you know of anyone in the community who would
like to join the Friends Board of Directors or volunteer with the Friends in another capacity, please
contact Lisa Finley at LWFinley@pacbell.net.
4. The Saratoga Library Commission and Commission Liaison have been formally invited to attend a
Friends Board meeting to be introduced and inform the Friends board of their mission and current
projects. Tentative dates of April 26th or May 24th have been set. The Commission will be placed
near the top of the agenda.
Respectfully Submitted,
Lisa Finley
CITY OF SARATOGA
Memorandum
To: Library Commission
From: Crystal Bothelio, City Clerk/Assistant to the City Manager
Date: February 28, 2017
Subject: Commission Report
State of the City – April 15, 2017
Save the date for the State of the City Address on April 15, 2017 at 2:00 p.m. in the Civic
Theater. The event will include current and upcoming projects, special recognitions,
performances and more.
City Website Redesign
The City is currently in the process of updating its website. During the design p rocess, the City
will be reaching out to the community with the goal of creating a website that best meets the
needs of the Saratoga community. The City just concluded a survey on the website layout and
will be doing another survey on the conceptual design later this spring.
Neighborhood Watch Grant Program
In the past few months, the City has been proactively working to reduce crime through a variety
of strategies. One of the primary strategies has been the development of Neighborhood Watch
groups. To support the Neighborhood Watch groups, the City is now offering an annual $300
grant for each Neighborhood Watch Group. Information is available on the City website at
www.saratoga.ca.us/stayingsafe